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Mobile marketing app connects organizations to members and clients for one flat $99 per year fee.
New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.
The update means no interruption to customers' live chats during Comm100's service upgrades.
Marketing platform transforms social marketing from "Likes" to lifetime value.
New features include widget-based dashboard, enhanced user interfaces, and expanded Cisco integration.
Support portal design tools allow companies to give customers a unique support experience with its Support Theme Gallery.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
Perfomance-based distribution and lead scoring lets users harness big data to increase sales performance.
The software helps users make sense of spreadsheet data.
Diverse data sets add to complexity but present new insights.
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Executives are most concerned about revenue growth, reducing costs.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
Improvements include ability to publish files, polls via collaboration stream.
CaaS Small Center is geared for contact centers with fewer than 50 agents.
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
AnswerClick brings in natural language processing to the call center market.
Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.
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