With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
Daily News,
Posted 18 Apr 2012
The combination results in an integrated solution for social marketing automation.
Daily News,
Posted 18 Apr 2012
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
Daily News,
Posted 18 Apr 2012
New solutions let marketers track customer sentiment in videos and more
Daily News,
Posted 18 Apr 2012
Offering lets companies blend automated and live support through multiple channels.
Daily News,
Posted 17 Apr 2012
KANA enables enterprises to listen to conversations, derive insights, and engage with customers.
Daily News,
Posted 17 Apr 2012
FirstTweets solution extracts valuable intelligence from Twitter
Daily News,
Posted 17 Apr 2012
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
Daily News,
Posted 17 Apr 2012
Research finds consumers want future interactions with financial services companies to feel local and personal.
Daily News,
Posted 17 Apr 2012
Frost & Sullivan research finds that most firms are still struggling with how to contact customers via this medium.
Daily News,
Posted 17 Apr 2012
Brand loyalty survey identifies quality and customer service as the most important factors in keeping consumers coming back.
Daily News,
Posted 17 Apr 2012
Spaces by Moxie integrates its communication channels with Salesforce.com's Service Cloud.
Daily News,
Posted 17 Apr 2012
Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com.
Daily News,
Posted 16 Apr 2012
Upgrade helps marketers track and measure the performance of words and businesses
Daily News,
Posted 16 Apr 2012
NNDS hopes to improve support for more than 200 customers across the nation and provide greater access to self-service knowledgebase.
Daily News,
Posted 16 Apr 2012
Portrait Explorer helps companies simplify the process of customer data analysis.
Daily News,
Posted 13 Apr 2012
Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
Daily News,
Posted 13 Apr 2012
Performance Horizon Group's ‘ExactView' offers U.S. brands true understanding of their digital campaign ROI.
Daily News,
Posted 12 Apr 2012
Mobile functionality adds to innovation solution.
Daily News,
Posted 12 Apr 2012
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