HP launches Social Enterprise Services to help organizations implement a social CRM program.
Daily News,
Posted 20 Apr 2012
The pairing brings together sales data and analytics with brand advocacy programs.
Daily News,
Posted 20 Apr 2012
The proprietary tool helps clients tie marketing program impact to sales results.
Daily News,
Posted 20 Apr 2012
Real-time social, local data for Salesforce.com iOS users
Daily News,
Posted 19 Apr 2012
Financial institutions can leverage NICE's expertise and solutions to ensure compliance with key components of the act relating to transactions and interactions for trading floors, contact centers, back offices, and branches.
Daily News,
Posted 19 Apr 2012
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
Daily News,
Posted 19 Apr 2012
Sage ACT! Connect and Sage ACT! Premium Mobile support multiple access methods and devices including iPhone and iPad; Sage E-Marketing for ACT! adds social sharing features.
Daily News,
Posted 19 Apr 2012
The mobile Web solution provides on-the-go access to call recordings.
Daily News,
Posted 18 Apr 2012
With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
Daily News,
Posted 18 Apr 2012
The combination results in an integrated solution for social marketing automation.
Daily News,
Posted 18 Apr 2012
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
Daily News,
Posted 18 Apr 2012
New solutions let marketers track customer sentiment in videos and more
Daily News,
Posted 18 Apr 2012
Offering lets companies blend automated and live support through multiple channels.
Daily News,
Posted 17 Apr 2012
KANA enables enterprises to listen to conversations, derive insights, and engage with customers.
Daily News,
Posted 17 Apr 2012
FirstTweets solution extracts valuable intelligence from Twitter
Daily News,
Posted 17 Apr 2012
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
Daily News,
Posted 17 Apr 2012
Research finds consumers want future interactions with financial services companies to feel local and personal.
Daily News,
Posted 17 Apr 2012
Frost & Sullivan research finds that most firms are still struggling with how to contact customers via this medium.
Daily News,
Posted 17 Apr 2012
Brand loyalty survey identifies quality and customer service as the most important factors in keeping consumers coming back.
Daily News,
Posted 17 Apr 2012
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