Unified communications for U.S. contact centers meets challenges of global reach, cost control, and flexibility.
Daily News,
Posted 22 May 2012
GoECart 360 is an integrated SaaS solution that combines an advanced ecommerce platform with multichannel order management, inventory management, fulfillment, CRM, and more.
Daily News,
Posted 22 May 2012
Acquisition gives marketers access to more cross-channel campaign management capabilities
Daily News,
Posted 21 May 2012
Unique technology adapts to individual caller behavior, creates a highly personalized customer experience, and enables continuous improvement of self-service solutions.
Daily News,
Posted 21 May 2012
LiveOps Social contact center app lets companies manage social customer interactions.
Daily News,
Posted 21 May 2012
B2B desperately lags behind B2C in social media adoption, with 75 percent not measuring social media.
Daily News,
Posted 18 May 2012
Prospect IQ delivers individualized consumer insight at the point of contact.
Daily News,
Posted 18 May 2012
The pairing allows companies to bring customer experience and sales force automation together in the cloud.
Daily News,
Posted 17 May 2012
Enhancements to the CRM product for nonprofits include a mobile interface and new membership features.
Daily News,
Posted 17 May 2012
Introduces native iPad app for Incent, enhancements to Xactly Express at annual user event
Daily News,
Posted 17 May 2012
Newly announced integrations and support agreements make the platform even more versatile.
Daily News,
Posted 16 May 2012
Engine Yard adds social rewards to customer support community powered by Zendesk.
Daily News,
Posted 16 May 2012
Offerings accelerate enterprise marketing campaigns
Daily News,
Posted 16 May 2012
SAP adds critical components to SuccessFactors suite to boost its cloud offerings.
Daily News,
Posted 15 May 2012
Oaisys AllWays and Gateway to the Cloud will enable users to take advantage of advanced recording anywhere, anytime, and on any device.
Daily News,
Posted 15 May 2012
The company's new offering leverages technology acquired from a Swedish SaaS provider.
Daily News,
Posted 15 May 2012
Incorporates assets like first-call conversation coaching, video modules
Daily News,
Posted 15 May 2012
Allegiance customers can now reach 8 million members of a richly profiled audience to gain instant insights.
Daily News,
Posted 15 May 2012
Offering provides complete user experience management for customers leveraging SAP solution-based environments.
Daily News,
Posted 15 May 2012
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