New partnership centered on delivering online marketing metrics using web and mobile accessible BI dashboards.
Daily News,
Posted 10 May 2012
Users can convert tweets, posts into support tickets and set escalation alerts
Daily News,
Posted 10 May 2012
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
Daily News,
Posted 09 May 2012
The company will help financial institutions take action on customer complaints.
Daily News,
Posted 09 May 2012
Andrea Ayers will succeed Jeff Fox
Daily News,
Posted 09 May 2012
Technology automates the transfer from end-of-life IVR systems to new platforms.
Daily News,
Posted 09 May 2012
Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.
Daily News,
Posted 09 May 2012
Offering weaves social collaboration, gamification into a performance management platform.
Daily News,
Posted 08 May 2012
Interaction Mobilizer enables companies to build and deploy customer service applications on mobile devices, bridging the gap between mobile self-service and live assistance.
Daily News,
Posted 08 May 2012
Company's enterprise-class marketing technology is designed to enable small businesses to capitalize on social media marketing opportunities.
Daily News,
Posted 08 May 2012
The company extends Get Satisfaction Anywhere to bring the power of relevant social conversations to any online touch point.
Daily News,
Posted 08 May 2012
New version of Netop Live Guide provides multiple API access points for integration of valuable customer data with CRM and analytics systems.
Daily News,
Posted 08 May 2012
New supervisor workflow, AV player for search/queries/evaluations, and tabbed interface round out the enhancements.
Daily News,
Posted 07 May 2012
In collaboration with author Geoffrey Moore, Social Tornado helps brands move beyond acquiring friends, fans, and followers to build a high-powered engagement and enlistment engine.
Daily News,
Posted 07 May 2012
The acquisition of Crowd Factory brings additional personnel to Marketo's leadership team.
Daily News,
Posted 07 May 2012
Enhancements include an interactive dashboard, emotional index scores, and offline research options
Daily News,
Posted 07 May 2012
Company reimagines the brand-owned marketing community to drive traffic and conversion
Daily News,
Posted 04 May 2012
Enhancements include Salesforce Connect, NPS Compare and Performance Compare Charts, role-based notifications, and upgrades to Business View.
Daily News,
Posted 04 May 2012
Retailers continue to eye mobile point of sale for improved customer experience, profitabilty
Daily News,
Posted 03 May 2012
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