The industry veteran will lead the growth of the emerging company in the customer conversation space.
Daily News,
Posted 12 Jun 2012
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
Daily News,
Posted 12 Jun 2012
The cloud-based product allows staff to work from anywhere while maintaining oversight for managers.
Daily News,
Posted 12 Jun 2012
Younger consumers increasingly choose online forums, social media sites, and other Web-based public feedback methods.
Daily News,
Posted 11 Jun 2012
The new technology targets CRM, call center, and e-commerce applications.
Daily News,
Posted 11 Jun 2012
Cloud-based API lets mobile marketers deliver location-based messages and services
Daily News,
Posted 11 Jun 2012
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
Daily News,
Posted 08 Jun 2012
The credit card company collects three Contact Center Excellence Awards from IQPC.
Daily News,
Posted 08 Jun 2012
Customer Respect Group study cites superior content and search functionality.
Daily News,
Posted 08 Jun 2012
Internationalization features in latest version provide support for Japanese, Korean and Chinese.
Daily News,
Posted 08 Jun 2012
Zoho reports that integration improves CRM information visualization.
Daily News,
Posted 08 Jun 2012
Proliferation of mobile devices in enterprise is a driving force
Daily News,
Posted 07 Jun 2012
Social media use in the contact center is projected to grow 22.9 percent this year.
Daily News,
Posted 06 Jun 2012
Jacada Mobile Agent bridges mobile self-service with customer care.
Daily News,
Posted 06 Jun 2012
Integrations seamlessly sync contact information and provide engagement opportunities to help small businesses drive efficiency and repeat business.
Daily News,
Posted 06 Jun 2012
SMS and drag-and-drop targeting capabilities enable enterprise marketers to easily create effective campaigns that leverage rich social, behavioral and profile data.
Daily News,
Posted 06 Jun 2012
New solutions analyze why callers do what they do and what to do to address their concerns.
Daily News,
Posted 06 Jun 2012
Latest upgrade lets users analyze data on the cloud in less time.
Daily News,
Posted 06 Jun 2012
Partnership will tie social media activity to lead generation and campaign efforts
Daily News,
Posted 06 Jun 2012
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