Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
Daily News,
Posted 04 Jun 2012
Acquisition extends CRM giant's social marketing capabilities
Daily News,
Posted 04 Jun 2012
In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours.
Daily News,
Posted 01 Jun 2012
Email Marketer is designed to help build online sales and customer relationships.
Daily News,
Posted 01 Jun 2012
The bank made 56 harassing robocalls to a Michigan consumer with whom it had no dealings.
Daily News,
Posted 01 Jun 2012
The Salesforce.com platform will support customer service communications in 39 languages and regional dialects.
Daily News,
Posted 31 May 2012
Company promises a social, mobile, and gamified user experience
Daily News,
Posted 31 May 2012
The company also launches a Facebook app directory to make it easier for users to add more functionality to their pages.
Daily News,
Posted 31 May 2012
The agreement broadens Datapoint's contact solution set and expands Knowlagent's market reach.
Daily News,
Posted 31 May 2012
The wireless carrier will open in a T-Mobile facility slated for closure and could save jobs lost there.
Daily News,
Posted 31 May 2012
Features include real time insights, analytics, and mobile capabilities.
Daily News,
Posted 30 May 2012
The Microsoft partner integrates Dynamics CRM and geolocation capabilities in a customizable enterprise app for employees in the field.
Daily News,
Posted 30 May 2012
Webtrends Advanced Analytics is now certified for integration with SAP applications to provide rich insights into campaign effectiveness, commerce, and online customer service.
Daily News,
Posted 30 May 2012
The mobile marketing firm's API lets companies communicate with customers via in-app messages.
Daily News,
Posted 30 May 2012
New offering lets customers request a call-back from customer service through their Internet-connected TVs and smartphones.
Daily News,
Posted 29 May 2012
CMO Council research finds that doing more with customer data and priming the sales pipeline has the most appeal.
Daily News,
Posted 29 May 2012
Big data strategy will play dominant role for company through 2015
Daily News,
Posted 29 May 2012
The ad network delivers more relevant ads across all platforms by learning from consumer intent expressed over public social media channels.
Daily News,
Posted 29 May 2012
Data import solution increases usability and simplicity of online CRM, Web CRM, and small business CRM system.
Daily News,
Posted 25 May 2012
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