Application gets enhanced rules and automation, plus templating features
Daily News,
Posted 03 Jul 2012
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
Daily News,
Posted 03 Jul 2012
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
Daily News,
Posted 03 Jul 2012
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
Daily News,
Posted 03 Jul 2012
The deal brings quality assurance and business intelligence offerings to Spoken's cloud platform.
Daily News,
Posted 03 Jul 2012
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
Daily News,
Posted 03 Jul 2012
The new tool lets companies deliver better information about the cookies used on their Web sites.
Daily News,
Posted 03 Jul 2012
The move expands B&D's CRM offerings in North America.
Daily News,
Posted 03 Jul 2012
Social data provides basis for engagement strategy.
Daily News,
Posted 03 Jul 2012
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Daily News,
Posted 03 Jul 2012
Acquisition further cements vendor's commitment to the cloud
Daily News,
Posted 02 Jul 2012
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
Daily News,
Posted 29 Jun 2012
Barclaycard, Cisco, and Vanguard are recognized for their positive customer experiences.
Daily News,
Posted 29 Jun 2012
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Daily News,
Posted 29 Jun 2012
Release 2.2 of its Microsoft Outlook synchronization functionality gives users tighter control.
Daily News,
Posted 29 Jun 2012
Cloud-based collaboration service creates smart connections for leads and orders.
Daily News,
Posted 29 Jun 2012
Sales application provides offline access to documents, videos, and presentations, as well as analytics tracking
Daily News,
Posted 28 Jun 2012
Attensity Pipeline powers real-time social media analytics and engagement.
Daily News,
Posted 28 Jun 2012
The deal makes business intelligence available for resource-strapped organizations.
Daily News,
Posted 28 Jun 2012
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