Latest upgrade lets users analyze data on the cloud in less time.
Daily News,
Posted 06 Jun 2012
Partnership will tie social media activity to lead generation and campaign efforts
Daily News,
Posted 06 Jun 2012
Technology creates a conversation bridge between mobile apps and customer service centers.
Daily News,
Posted 05 Jun 2012
Caller First Analytics and location-based dashboards let users view call center data on the go.
Daily News,
Posted 05 Jun 2012
Software giant builds out deeper cloud social offerings
Daily News,
Posted 05 Jun 2012
The SaaS-based solution suite enables unified customer communications and contact center technology.
Daily News,
Posted 04 Jun 2012
Features include enhanced support for Hadoop and stronger analytics for marketers
Daily News,
Posted 04 Jun 2012
Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
Daily News,
Posted 04 Jun 2012
Acquisition extends CRM giant's social marketing capabilities
Daily News,
Posted 04 Jun 2012
In a study of the top 25 online retailers, only 44 percent of customer service questions posted via Twitter were answered within 24 hours.
Daily News,
Posted 01 Jun 2012
Email Marketer is designed to help build online sales and customer relationships.
Daily News,
Posted 01 Jun 2012
The bank made 56 harassing robocalls to a Michigan consumer with whom it had no dealings.
Daily News,
Posted 01 Jun 2012
The Salesforce.com platform will support customer service communications in 39 languages and regional dialects.
Daily News,
Posted 31 May 2012
Company promises a social, mobile, and gamified user experience
Daily News,
Posted 31 May 2012
The company also launches a Facebook app directory to make it easier for users to add more functionality to their pages.
Daily News,
Posted 31 May 2012
The agreement broadens Datapoint's contact solution set and expands Knowlagent's market reach.
Daily News,
Posted 31 May 2012
The wireless carrier will open in a T-Mobile facility slated for closure and could save jobs lost there.
Daily News,
Posted 31 May 2012
Features include real time insights, analytics, and mobile capabilities.
Daily News,
Posted 30 May 2012
The Microsoft partner integrates Dynamics CRM and geolocation capabilities in a customizable enterprise app for employees in the field.
Daily News,
Posted 30 May 2012
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