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Our columnist argues that we must come to terms quickly with the environmental and social issues of the Web.
CRM Featured Articles,
Posted 25 Oct 2000
Q&A with Douglas Graham, managing director of electronic commerce for KPMG, about the role of the government in the Internet.
CRM Featured Articles,
Posted 24 Oct 2000
In an effort to better serve global customers, the world's largest B2B content provider restructures its knowledge banks and moves to the Web
CRM Featured Articles,
Posted 23 Oct 2000
The successful integration of channels promises to bring within reach a truly service-orientated CRM holy grail. So why are fewer than 1 percent of European call centers Web-enabled?
CRM Featured Articles,
Posted 18 Oct 2000
Before establishing a field force, use analytical models to ensure that your strategy is a solid one.
CRM Featured Articles,
Posted 17 Oct 2000
An examination of four products that help round out the new sales manager's toolkit.
CRM Featured Articles,
Posted 16 Oct 2000
UK's established manufacturers and distributors are having to shape up to match customer expectations in the Web-enabled world, but they can still score over the dot coms in e-fulfillment.
CRM Featured Articles,
Posted 13 Oct 2000
A look at how Launch.com has carved a legal niche in the online music business.
CRM Featured Articles,
Posted 12 Oct 2000
Q&A with Venture Capitalist Neil Weintraut on investing in business intelligence.
CRM Featured Articles,
Posted 11 Oct 2000
Five Ways to convert your field service operation into a profit center.
CRM Featured Articles,
Posted 10 Oct 2000
A look at advancement in business intelligence and how it is improving the customer experience.
CRM Featured Articles,
Posted 10 Oct 2000
A look at Digital Archaeology's Discovery Suite 2.0 and its impact on datamining.
CRM Featured Articles,
Posted 10 Oct 2000
Execs from Shell and Telewest insist that improving customer service involves change within companies before technology issues.
CRM Featured Articles,
Posted 10 Oct 2000
A discussion of how the Japanese concept of keiretsu is being reinvented for e-business.
CRM Featured Articles,
Posted 10 Oct 2000
Portablelife.com offers numerous resources for current and potential users of mobile products, including news, product reviews, and entertainment.
CRM Featured Articles,
Posted 05 Oct 2000
An examination of how rules-based configuration tools provide online assistance for buyers.
CRM Featured Articles,
Posted 03 Oct 2000
Digital Archaeology's Discovery Suite analytics applications acts as a knowledge finder that can link and analyze disparate data sources in days or even hours.
CRM Featured Articles,
Posted 03 Oct 2000
Zilliant is carving out a niche in the business intelligence marketplace by putting the power of strategic pricing to work for its clients.
CRM Featured Articles,
Posted 03 Oct 2000
Enterprise users must demand more of solutions providers as companies make the inevitable transition from a wired to a wireless world.
CRM Featured Articles,
Posted 29 Sep 2000
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