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AppSuite unveils version 5.0 of its mobile app and version 3.0 of its customer care portal.
CRM software helps Outlook users organize contacts, manage sales leads across PC, mobile, and tablet devices.
Company launches Xactly Objectives solution.
The solution proactively engages Web visitors over the channel of their choice.
New features include triggered messaging, split testing, and Google analytics integration.
Integration between the two platforms enables marketers to create, manage, and build relationships with social media influencers.
Interactions panelists say customers should be the center of all that happens in the contact center.
Announces new people, customer, money, and supplier strategy.
The product allows marketers to create real-time individualized campaigns.
Customer and case data can now flow seamlessly between the two applications.
Insight uses big data and analytics to uncover business intelligence.
Unified dashboards and mobile additions deliver cross-channel analytics.
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.
The online customer review site founder advocates empowering customer service reps to fix customer complaints.
Integration with Litmus allows marketers to deliver targeted content based on customer preferences.
SAP says it can fuel "business-to-business-to-consumer" interactions.
The solution brings visitor feedback to life with video replays of real mobile sessions.
Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.
The pairing brings expanded product and service capabilities to clients.
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