New product helps SMBs compare themselves to competitors
Daily News,
Posted 27 Jun 2012
Smaller product launches lead up to a general audience release in September.
Daily News,
Posted 27 Jun 2012
Features include personalized push notification capabilities
Daily News,
Posted 27 Jun 2012
Deeper cloud offerings expected to follow recent acquisitions spree
Daily News,
Posted 26 Jun 2012
Integration with call center ACD allows centers to aggregate idle time to improve agent performance.
Daily News,
Posted 26 Jun 2012
The offering eliminates project uncertainty with end-to-end validation of contact center performance and customer experience.
Daily News,
Posted 26 Jun 2012
The company guarantees improved customer experience, reduction in calls to contact center agents.
Daily News,
Posted 26 Jun 2012
Business intelligence and dashboarding apps are now available for Apple mobile devices.
Daily News,
Posted 26 Jun 2012
Offering will include peer-based analyses, shared security threat alerts, and more
Daily News,
Posted 25 Jun 2012
U.S. companies are outpacing their European counterparts in social media presence.
Daily News,
Posted 22 Jun 2012
The new development platform melds unified multichannel interaction, people management, and technology expertise with Microsoft enterprise applications.
Daily News,
Posted 22 Jun 2012
Solution lets healthcare, life sciences companies flag, classify, and act on identified risks
Daily News,
Posted 21 Jun 2012
Social Mechanics is designed to drive engagement in real time across a company's Web, mobile, and application touchpoints.
Daily News,
Posted 21 Jun 2012
The new predictive analytics software incorporates social media activity into every business decision.
Daily News,
Posted 21 Jun 2012
X2Engine CRM contains tools to let users create, manage, and analyze marketing campaigns.
Daily News,
Posted 21 Jun 2012
Concentric will add LiveOps Platform and applications to its product offering.
Daily News,
Posted 21 Jun 2012
Advancements incorporate Vovici's Enterprise Feedback Management solution.
Daily News,
Posted 20 Jun 2012
New solution lets users create, manage, and measure email and social marketing efforts from one dashboard
Daily News,
Posted 20 Jun 2012
The bill would have sought to make U.S. firms that outsource call center jobs overseas ineligible for federal grants, loans, and tax credits.
Daily News,
Posted 20 Jun 2012
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