The integrated solution routes help desk voice interactions directly to customer support employees.
CRM Featured News,
Posted 12 May 2014
Spectrum Spacial helps businesses connect the dots between data and geography.
CRM Featured News,
Posted 09 May 2014
The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 08 May 2014
Performance can be analyzed by individual accounts from advertising to sale.
CRM Featured News,
Posted 08 May 2014
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
CRM Featured News,
Posted 07 May 2014
New social interface is part of Salesforce.com's Exact Target Marketing Cloud.
CRM Featured News,
Posted 06 May 2014
SAP faces a choice between building a platform or keeping up with the cloud race.
CRM Featured News,
Posted 05 May 2014
Biometrics solution authenticates callers through a multilayered process. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 02 May 2014
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
CRM Featured News,
Posted 02 May 2014
The new platform promises to tie together all of Oracle's recent acquisitions.
CRM Featured News,
Posted 01 May 2014
Are you wearing blinders when it comes to your company's contact center? (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 01 May 2014
How to align CRM so it meets the needs of both.
CRM Featured News,
Posted 30 Apr 2014
SugarCRM's intelligence panel enables closer views of customer integrations, graphs.
CRM Featured News,
Posted 29 Apr 2014
The new offering represents a 'consumerization of the cloud.'
CRM Featured News,
Posted 28 Apr 2014
Small businesses can leverage CRM faster and better in a digital world.
CRM Featured News,
Posted 25 Apr 2014
Service Cloud SOS provides instant access to agents through a help button positioned inside a mobile app.
CRM Featured News,
Posted 25 Apr 2014
While demand for workforce management systems continues to increase, its growth is solid but not spectacular. Can cloud and mobile solutions save the day? (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 24 Apr 2014
Speakers stress the value of transparency with the public.
CRM Featured News,
Posted 24 Apr 2014
New tool enables salespeople to send highly personalized emails to hundreds of potential customers.
CRM Featured News,
Posted 23 Apr 2014
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