New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
CRM Featured News,
Posted 16 Dec 2014
Build-them-yourself app stores will provide more flexibility and opportunity for customization.
CRM Featured News,
Posted 15 Dec 2014
The partnership enables organizations to better segment and target contributors.
CRM Featured News,
Posted 12 Dec 2014
The company promises speedier deployment times and improved services for Salesforce.com customers.
CRM Featured News,
Posted 11 Dec 2014
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
CRM Featured News,
Posted 10 Dec 2014
The online marketing solution provider strengthens its software to boost small business growth.
CRM Featured News,
Posted 09 Dec 2014
Real-time classification of social data into half a million topics moves the industry beyond keyword- based analysis.
CRM Featured News,
Posted 05 Dec 2014
Vasili Triant says keep it simple and stop overthinking customer service. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 05 Dec 2014
New visual features are designed to help salespeople meet quotas through collaboration.
CRM Featured News,
Posted 04 Dec 2014
VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents. (Featured on SpeechTechMag.com.)
CRM Featured News,
Posted 03 Dec 2014
Users can now incorporate self-service, ticket submission, and chats into apps.
CRM Featured News,
Posted 03 Dec 2014
Despite slowing brick-and-mortar sales, online and mobile sales surge.
CRM Featured News,
Posted 02 Dec 2014
The Hot Sheet reports weekly shopping trends and provides campaign tips.
CRM Featured News,
Posted 26 Nov 2014
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
CRM Featured News,
Posted 25 Nov 2014
New solution helps businesses bring B2C selling capabilities into the B2B space.
CRM Featured News,
Posted 24 Nov 2014
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 24 Nov 2014
With the SAP Lumira Edge edition, SMBs can perform data visualization too.
CRM Featured News,
Posted 21 Nov 2014
The company facilitates CRM cloud migration options for midsized businesses.
CRM Featured News,
Posted 20 Nov 2014
President and Vice Chairman Keith Block touts improvements to analytics, app-building, and customer-engagement capabilities. Plus, an exclusive video interview with Stephanie Buscemi, senior vice president of Salesforce.com's Analytics Cloud
CRM Featured News,
Posted 20 Nov 2014
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