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The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 21 Jul 2016
Mozenda users can now add the web as a direct-input data source.
CRM Featured News,
Posted 20 Jul 2016
The social selling tool gets a makeover for Salesforce.com, Gmail, and mobile devices.
CRM Featured News,
Posted 19 Jul 2016
The new integrations—with Premiere Pro, After Effects, Photoshop, and Illustrator—aim to streamline workflows for marketing and promotional campaigns.
CRM Featured News,
Posted 18 Jul 2016
Zendesk Automatic Answers is powered by machine learning to help customers solve their inquiries without having to go through contact center agents. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 15 Jul 2016
SocialCX helps companies enhance their online reputation with quick responses to customer reviews and social feedback
CRM Featured News,
Posted 15 Jul 2016
The platform aims to help customer-facing professionals mine data for stronger business insights.
CRM Featured News,
Posted 14 Jul 2016
The extended alliance will see enhancements to Sitecore's offerings for Microsoft Azure.
CRM Featured News,
Posted 13 Jul 2016
New features aim to bolster account-based marketing and sales strategies.
CRM Featured News,
Posted 12 Jul 2016
The company is continuing to roll out features dedicated to the social customer service space. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 08 Jul 2016
The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 08 Jul 2016
Sales managers can now monitor team performances from within their CRM systems.
CRM Featured News,
Posted 07 Jul 2016
Microsoft Dynamics 365 will be the next-generation cloud version of Microsoft's business suite.
CRM Featured News,
Posted 06 Jul 2016
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 06 Jul 2016
PandaDoc's document automation capabilities are now available on the Microsoft Dynamics CRM platform.
CRM Featured News,
Posted 05 Jul 2016
Sprinklr extends its platform to Microsoft Azure and integrates with Dynamics, Power BI, and Office 365.
CRM Featured News,
Posted 01 Jul 2016
The added capabilities aim to predict—and prevent—customer churn.
CRM Featured News,
Posted 30 Jun 2016
The solution's new version aims to improve organizations' IT infrastructure.
CRM Featured News,
Posted 29 Jun 2016
Latest release delivers advanced features to improve customer experience, capture and convert revenue opportunities, and maximize return on investment. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 29 Jun 2016
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