|
Aurea has acquired social community software provider Jive for $462 million.
CRM Featured Articles,
Posted 01 May 2017
To say that United Airlines has been in hot water recently is an understatement. Now, United Airlines has rolled out 10 new customer service policies in response to some of the recent incidents, but one customer service expert argues they're simply not enough. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 28 Apr 2017
The features draw on artificial intelligence to drive customer experience.
CRM Featured Articles,
Posted 28 Apr 2017
Like any relationship, it requires a lot of work.
CRM Featured Articles,
Posted 26 Apr 2017
Industry authorities underscore the AI imperative.
CRM Featured Articles,
Posted 26 Apr 2017
'Great customer experience, for the vast majority of things we do today, is measured in time,' keynote speaker Gerry McGovern told attendees.
CRM Featured Articles,
Posted 25 Apr 2017
'Customers want to be loyal to you…but we don't necessarily roll out the red carpet and make it easy for them to remain loyal to us,' says an expert on brand advocacy.
CRM Featured Articles,
Posted 25 Apr 2017
The solution aims to 'trim the fat' and home in on essential sales functionality.
CRM Featured Articles,
Posted 20 Apr 2017
Launched 30 years ago, the Act! solution continues to evolve with the ever-changing landscape of the CRM industry.
CRM Featured Articles,
Posted 19 Apr 2017
With the introduction today of the Pega Intelligence Virtual Assistant, Pegasystems is offering artificial intelligence extenders for platforms including Facebook, Slack, and others. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 18 Apr 2017
The enhanced learning certification service aims to help sales reps take on managing customer success beyond the dotted line.
CRM Featured Articles,
Posted 18 Apr 2017
The platform aims to address the challenges of prospecting, visitor identification, and data appending.
CRM Featured Articles,
Posted 17 Apr 2017
The marketing intelligence platform now supports personalized Salesforce reports.
CRM Featured Articles,
Posted 13 Apr 2017
Users can now use Kyvos' solution to analyze data in the Google Cloud environment.
CRM Featured Articles,
Posted 12 Apr 2017
The latest version of the platform aims to improve website lead conversions and overall user experience.
CRM Featured Articles,
Posted 10 Apr 2017
Just a few months after revamping its Direct Messages, Twitter added a new feature to the offering: the location request feature, enabling businesses to ask customers they're conversing with to share their location via direct message. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 07 Apr 2017
The app has been enhanced with customization, management, and security features.
CRM Featured Articles,
Posted 06 Apr 2017
At SAS Global Forum 2017, the company unveils new products and hosts a talk from an Orlando Magic executive.
CRM Featured Articles,
Posted 05 Apr 2017
The software combines artificial intelligence with online learning tools to "empower the sales rep of the future."
CRM Featured Articles,
Posted 04 Apr 2017
|