|
Speakers urge businesses to pay more attention to the nuances and emotional qualities of customer experience.
CRM Featured Articles,
Posted 21 Jun 2017
The partnership brings Gravy Audiences to adsquare's Audience Management Platform.
CRM Featured Articles,
Posted 19 Jun 2017
IBM and LiveEngage are debuting an enterprise solution that integrates Watson-powered bots with human agents. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 16 Jun 2017
The release puts delivers advanced analytics 'into the hands of every CRM user.'
CRM Featured Articles,
Posted 15 Jun 2017
The two companies will focus on delivering data science and machine learning capabilities to more developers across the Apache Hadoop ecosystem.
CRM Featured Articles,
Posted 14 Jun 2017
The sales forecasting platform arms sales organizations with tools to improve their quarterly performances.
CRM Featured Articles,
Posted 13 Jun 2017
The technology aims to speed up the process of customizing communications for international customers and prospects.
CRM Featured Articles,
Posted 12 Jun 2017
Customer journeys have to be personalized, in context, and in the right channels, according to the company leader. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 12 Jun 2017
The apps allow companies to interact and engage with customers in their homes.
CRM Featured Articles,
Posted 08 Jun 2017
A Pegasystems' executive says that organizations should determine on a case-by-case basis whether to blindly trust artificial intelligence or require transparency.
CRM Featured Articles,
Posted 07 Jun 2017
The Connect platform focuses on data discovery and collaboration, while the Yhat acquisition aims to bolster the company's analytics offerings.
CRM Featured Articles,
Posted 07 Jun 2017
At its annual user conference, Pegasystems announces it is revamping its software tool set to provide "intelligent guidance."
CRM Featured Articles,
Posted 06 Jun 2017
Speech technology provider Nuance Communications has announced it will soon bring its artificial intelligence-powered assistant Nina to Amazon Alexa, giving Nina users another channel through which to provide customer support. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 05 Jun 2017
The platform aims to empower organizations to become more customer-centric via mobile apps designed to enhance customers' experiences.
CRM Featured Articles,
Posted 05 Jun 2017
The geo-productivity applications aim to help traveling professionals interface with more customers and minimize their scheduling efforts.
CRM Featured Articles,
Posted 01 Jun 2017
The app aims to accelerate and simplify channel sales.
CRM Featured Articles,
Posted 31 May 2017
Avtex expands its customer experience portfolio, as well as its geographic reach.
CRM Featured Articles,
Posted 30 May 2017
Mobile customer service provider Helpshift can now make use of Salesforce's case management, omnichannel routing, and knowledge base management capabilities. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 26 May 2017
Genesys product managers detailed coming attractions on its contact center platforms.
CRM Featured Articles,
Posted 25 May 2017
|