WebRTC and gamification are among the solutions poised to gain increased visibility and traction in the contact center market in 2015. Here's what Aberdeen Research director Omer Minkara says should be on your radar. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 30 Oct 2014
E-commerce is an unstoppable global force ripe with data.
CRM Featured News,
Posted 29 Oct 2014
Brands must use data responsibly and strive to deliver highly personalized experiences.
CRM Featured News,
Posted 28 Oct 2014
As Carlo's Bakery gets bigger and embraces new technology, Buddy's philosophy remains the same.
CRM Featured News,
Posted 24 Oct 2014
New Act! version 17 helps small businesses automate and integrate sales and emarketing.
CRM Featured News,
Posted 24 Oct 2014
Attrition is the bane of contact centers. If you want to hold on to your best agents, engage them the way you would your customers. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 23 Oct 2014
The survey tool helps Zendesk users evaluate their customer relationships.
CRM Featured News,
Posted 22 Oct 2014
New features deliver real-time analytics and help create personalized customer experiences.
CRM Featured News,
Posted 20 Oct 2014
Greater demand for file-sharing capabilities drives integrations.
CRM Featured News,
Posted 17 Oct 2014
Cold software combined with warm bodies equals happy customer care. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 17 Oct 2014
Many new features delivered already, with more on the way.
CRM Featured News,
Posted 16 Oct 2014
Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform.
CRM Featured News,
Posted 15 Oct 2014
The new platform provides sales reps with more contextual content.
CRM Featured News,
Posted 13 Oct 2014
Salespeople can access Nimble's Smart Contact insights right within their email inboxes.
CRM Featured News,
Posted 10 Oct 2014
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 10 Oct 2014
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
CRM Featured News,
Posted 08 Oct 2014
New capabilities include Revenue Finder and Turnkey Actions.
CRM Featured News,
Posted 06 Oct 2014
The convergence of technology shifts means looking at users based on their digital proficiency. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 03 Oct 2014
Oracle debuts Big Data Analytics, Big Data Discovery, and a new set of mobile app development tools.
CRM Featured News,
Posted 01 Oct 2014
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