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The new features aim to empower retailers to deliver more connected and personalized shopping experiences.
CRM Featured Articles,
Posted 15 Jan 2018
Consumers can initiate support chats with businesses that use eGain for customer service through the companies' Facebook pages via Facebook Messenger. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 12 Jan 2018
The enhancements aim to provide a more intuitive user experience as well as give managers and peers more flexibility in delivering feedback and assessments.
CRM Featured Articles,
Posted 10 Jan 2018
The new solutions aim to solve brands' biggest social advertising challenges.
CRM Featured Articles,
Posted 09 Jan 2018
Nuance Communications has debuted an AI-powered cognitive arbitrator, which will connect and integrate virtual assistants with third-party service providers through an interface that works across the automotive, smart-home, and Internet of Things (IoT) spaces. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 05 Jan 2018
Another year has gone by, and while some companies spent 2017 delivering excellent customer service, others have stumbled.
CRM Featured Articles,
Posted 29 Dec 2017
After landing in hot water with developers after restricting third-party apps, Twitter is undoing the damage with the introduction of the Account Activity API. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 26 Dec 2017
The acquisition includes all of the outstanding equity interests in Next IT and its affiliate, Next IT Innovation Labs.
CRM Featured Articles,
Posted 20 Dec 2017
Under the expansion, RedPoint users get access to a continuous flow of third-party audience enhancement data via Acxiom's AbiliTec solution.
CRM Featured Articles,
Posted 19 Dec 2017
More than 80 percent of consumers say businesses are either meeting or exceeding their customer service expectations, according to the 2017 Customer Service Barometer study conducted by American Express. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 16 Dec 2017
The union is designed to enable customers to accelerate preference-data and application integration ahead of the EU's GDPR.
CRM Featured Articles,
Posted 13 Dec 2017
The new features will work in tandem with its marketing automation solutions.
CRM Featured Articles,
Posted 11 Dec 2017
The new tool aims to help organizations harness massive amounts of data from a wide range of customer touch points to create a unified customer profile.
CRM Featured Articles,
Posted 07 Dec 2017
The new tool is designed to help companies jump-start their DevOps initiatives.
CRM Featured Articles,
Posted 06 Dec 2017
The new tools are designed to help marketers attract, engage, and convert more leads with online video content.
CRM Featured Articles,
Posted 05 Dec 2017
Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 30 Nov 2017
Speakers discussed the importance of using data and artificial intelligence to create exceptional customer experiences.
CRM Featured Articles,
Posted 30 Nov 2017
The Internet of Things, artificial emotional intelligence, and adaptive content will all lead to a new kind of conversation with consumers, speakers say.
CRM Featured Articles,
Posted 29 Nov 2017
The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 27 Nov 2017
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