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In this white paper, solutions provider eConvergent explains how total view of a supplier-client relationship translates into a need for the eCRM system to integrate all of a company's
communication channels, internal and external, electronic or legacy, into its business functions from sales,
marketing and service, through fulfillment and finance, to product development.
CRM Featured Articles,
Posted 19 Jan 2001
Microsoft's BizTalk integrates application architectures from the outside in
CRM Featured Articles,
Posted 19 Jan 2001
If e-business leaders continue to ignore goverment concerns about customer privacy, the next few years might seem like a rerun of the Titanic for dot coms.
CRM Featured Articles,
Posted 19 Jan 2001
A case study of NJNG's (New Jersey Natural Gas) implementation of a wireless solution.
CRM Featured Articles,
Posted 18 Jan 2001
As the data-driven supply chain opens doors and your financial director thinks strategy, your company must decide which will guide your CRM initiative.
CRM Featured Articles,
Posted 17 Jan 2001
Enterprise mobile communications has changed remarkably over the years. It's no longer good enough to keep up; you've got to stay one step ahead of the transformations to remain competitive.
CRM Featured Articles,
Posted 17 Jan 2001
Before you sign the contract, be absolutely certain that your back-end technology is the best fit for your marketing strategy.
CRM Featured Articles,
Posted 15 Jan 2001
Flextronics International uses Sequoia's XPS 3.0 XML-based portal solution to build a dynamic portal that improves communication between the company and its customers
CRM Featured Articles,
Posted 11 Jan 2001
As vendors change their licensing strategies and ASP services gather pace, existing licensing headaches for companies can only get worse. Joanne Collins asks Lawrence Westwood of the Federation Against Software Theft (Fast) how companies can protect themselves
CRM Featured Articles,
Posted 05 Jan 2001
Global positioning technology can make your service staff more responsive to customers, but it can also freak out your mobile workforce.
CRM Featured Articles,
Posted 05 Jan 2001
SpotOn hopes to end e-marketing confusion by enabling your staff to build one-click Web tours for customers and prospects.
CRM Featured Articles,
Posted 05 Jan 2001
An examination of the middleware required to connect wireless devices to the enterprise.
CRM Featured Articles,
Posted 04 Jan 2001
Three industry experts--Michael Maoz of Gartner Group, Chris Selland of Yankee Group and Liz Shahnam of META Group--discuss the year that was and the year to come.
CRM Featured Articles,
Posted 04 Jan 2001
An in-depth study of security options for wireless devices.
CRM Featured Articles,
Posted 04 Jan 2001
A case study of how the legal profession is beginning to use CRM to manage client relationships.
CRM Featured Articles,
Posted 04 Jan 2001
The battle over who controls digital music has broad implications about consumer expectations and the Internet economy as a whole.
CRM Featured Articles,
Posted 03 Jan 2001
A summary of the June 2000 meeting of the Federal Trade Commission, during which issues related to B2B e-commerce were tackled.
CRM Featured Articles,
Posted 03 Jan 2001
A look at the issues and complexities related to regulating e-commerce.
CRM Featured Articles,
Posted 03 Jan 2001
ASP United Messaging finds help through another ASP, Done.com, to implement a collaborative workflow solution with strong accountability.
CRM Featured Articles,
Posted 02 Jan 2001
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