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Thomas M. Koulopoulos asserts that the last mile of the new economy is the factor of trust, which must be ingrained in the structure of any exchange to assure its success among customers.
CRM Featured Articles,
Posted 28 Feb 2001
The Electronic Signatures and Authentication Act is law. Now companies and industries are taking a critical look at implementation issues and liabilities.
CRM Featured Articles,
Posted 28 Feb 2001
Is it possible to outsource knowledge management the way you outsource customer service? A look at the viability of KM ASPs.
CRM Featured Articles,
Posted 27 Feb 2001
CRM is all about sales and marketing. If CRM vendors can't put together a decent effort on this front, one can't help but question their core competency.
CRM Featured Articles,
Posted 27 Feb 2001
A case study of how a leading paint and specialty coatings manufacturer is revolutionizing its R&D lab with the implementation of an Optiva solution.
CRM Featured Articles,
Posted 26 Feb 2001
Transmeta has the industry buzzing and believing all-day-power dreams can come true. Transmeta itself has shrouded the development of it Crusoe processor in mystery, creating huge industry interest long before anyone knew how the product would perform. The company claims that industry expectations are founded on its ability to offer something other manufacturers can't.
CRM Featured Articles,
Posted 23 Feb 2001
Today's trading exchanges are set to change beyond recognition over the next five years as shifting economic models and the need to add value consign many to extinction.
CRM Featured Articles,
Posted 22 Feb 2001
The marketplace has proved the necessity of the multi-channel model for retailers who want to be competitive in meeting customer needs.
CRM Featured Articles,
Posted 22 Feb 2001
A listing of select solution providers that develop integrated CRM/FFA software packages.
CRM Featured Articles,
Posted 21 Feb 2001
This story explains how GE Energy Management Systems plans to integrate iMedeon's Web-based suite of mobile workforce applications into its workflow processes.
CRM Featured Articles,
Posted 20 Feb 2001
Communispace's role-based virtual community solution adds idea generation to knowledge sharing.
CRM Featured Articles,
Posted 16 Feb 2001
A Q&A with Vanessa Fox, senior analyst, customer management strategies, AMR Research on trends in mobile CRM.
CRM Featured Articles,
Posted 13 Feb 2001
How important it is to stay the CRM course in the face of budget cuts? "It depends," says one consultant.
CRM Featured Articles,
Posted 13 Feb 2001
Computer monitor manufacturer ViewSonic tested its Allegis partner relationship management (PRM) solution thoroughly before implementation to make sure it was prepared to handle the 7,000 channel partners the company relies on.
CRM Featured Articles,
Posted 09 Feb 2001
Online CRM software analysis publication SellMoreNow.com tabs the winners of its annual Willy awards.
CRM Featured Articles,
Posted 09 Feb 2001
How Web-based collaboration tools are bringing customer input into the product design process.
CRM Featured Articles,
Posted 08 Feb 2001
A look at how the new customer interaction centers fuses existing call center technologies with new Internet technologies, resulting in a flexible and fully integrated solution.
CRM Featured Articles,
Posted 08 Feb 2001
Five predictions as to where CRM--and sales automation in particular--are headed in 2001.
CRM Featured Articles,
Posted 08 Feb 2001
Nextel Communications is providing new applications for mobile workers in the transportation, delivery and warehousing industries, as well as four-in-one digital wireless capability.
CRM Featured Articles,
Posted 08 Feb 2001
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