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This Q&A with Ash Sooknanan is an extension of the "Movers & Shakers" article from the July 2001 edition of Knowledge Management magazine.
CRM Featured Articles,
Posted 22 Jun 2001
The Postal Service needed some way to structure its data stores so employees could go directly to critical information. Here's how they did it.
CRM Featured Articles,
Posted 22 Jun 2001
This Q&A with Verna Allee, president of Integral Performance Group, accompanies the "Movers & Shakers" article from the July 2001 edition of Knowledge Management magazine.
CRM Featured Articles,
Posted 20 Jun 2001
David Owens, chief knowledge officer of The St. Paul Companies, discusses KM as a cure for the corporate diseases that affect the bottom line.
CRM Featured Articles,
Posted 20 Jun 2001
This Q&A with Baruch Lev is an extension of the "Movers & Shakers" article from the July 2001 edition of /I>Knowledge Management magazine.
CRM Featured Articles,
Posted 19 Jun 2001
Our third Sistrum survey into online customer service survey found that, of over 180 major UK companies who actively promoted their website in their television and print advertising, 11 out of 12 are wasting hot sales leads.
CRM Featured Articles,
Posted 18 Jun 2001
Successful business managers will now lead their companies by practicing good business sense as they develop new opportunities, build stronger teams and apply new Internet solutions. This means spending money carefully and strategizing to maintain a healthy cash flow.
CRM Featured Articles,
Posted 14 Jun 2001
If deploying knowledge management solutions were easy, I'd likely be out of a job. But it's not--in fact, it's as hard as it is necessary.
CRM Featured Articles,
Posted 14 Jun 2001
There's no question that KM is finally being accepted, understood and implemented, but technology seems to be at the forefront of these initiatives. And in the feeding frenzy to boast the latest and greatest in hopes of gaining competitive advantage, certain fundamental KM elements fall by the wayside.
CRM Featured Articles,
Posted 14 Jun 2001
Launching a Web site can create some surprising attention, as local niche businesses suddenly become international operations. But for those actively seeking the global market there are many pitfalls--financial, cultural and linguistic--waiting to trip the unwary.
CRM Featured Articles,
Posted 13 Jun 2001
An inrushing tide of customer information has created a new challenge for data warehouse vendors. Now this process is not just about gathering data from various systems, it's also about doing it in a reasonable timeframe.
CRM Featured Articles,
Posted 11 Jun 2001
Opportunities are being created for both manufacturers and independent service organizations (ISOs) by the emerging demand of plant and building owners to outsource what was previously viewed as internal service.
CRM Featured Articles,
Posted 08 Jun 2001
As organizations tighten ROI standards for e-business, the focus shifts from cost savings to managing customer value for top-line growth.
CRM Featured Articles,
Posted 08 Jun 2001
Struggling to untie your customers' potential? Then real-time marketing could be the solution to your problems. eB-21's Steve Bell investigates its use of analytic applications and discovers some daunting obstacles along the way.
CRM Featured Articles,
Posted 08 Jun 2001
Despite CRM failure rates as high as 80%, application providers continue to sell CRM as the ultimate solution for business success. While CRM offers neither salvation nor snakeoil, consultant Carol Eberhardt offers ten factors your company should consider in order to reap the greatest benefits from a CRM initiative.
CRM Featured Articles,
Posted 08 Jun 2001
Many companies are still struggling with how to evaluate CRM solutions. Jim Dickie sheds some light on the criteria firms are using to pick the right products and business partners to support their CRM initiative.
CRM Featured Articles,
Posted 07 Jun 2001
The Ford Motor Company has discovered new sources of profit in their patents, trademarks, know-how and other knowledge assets.
CRM Featured Articles,
Posted 05 Jun 2001
To succeed with a global strategy, a business must have a well-planned IT initiative, supported by a solid business case. The recent £42 million ERP replacement and portal project at B2B distributor Hagemeyer is a case in point.
CRM Featured Articles,
Posted 05 Jun 2001
There remains sound business logic to the concept of personalisation. However, for the time being, it has been relegated to the technology equivalent of a B-list celebrity. A very sad fate indeed for one that fleetingly reached the dizzying apex of stardom.
CRM Featured Articles,
Posted 05 Jun 2001
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