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As the online consumer market continues to grow, retailers are discovering that the multiple-channel model is the best way to meet customer demand.
CRM Featured Articles,
Posted 27 Apr 2001
The Department of Commerce will invite some 20 Latin American information technology managers to the US for some heavy e-business training with some of the nation's largest manufacturing and service companies.
CRM Featured Articles,
Posted 25 Apr 2001
The charges of anti-competition levied against exchanges have so far been dismissed, but more wide-ranging repercussions for trading patterns remain. With the rapid growth of online exchanges, regulators are struggling to keep up.
CRM Featured Articles,
Posted 24 Apr 2001
This is a destinationKM.com Book Review of "The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations" by Stephen Denning
CRM Featured Articles,
Posted 20 Apr 2001
Many KM projects fail before they've even begun because the company has failed to consider the complex interplay of technological, strategic and cultural issues involved.
CRM Featured Articles,
Posted 20 Apr 2001
This piece was written to accompany the feature story, "Unbaffling the Battery," in the May 2001 issue of Field Force Automation magazine.
CRM Featured Articles,
Posted 20 Apr 2001
This Q&A with storytelling guru Steve Denning was written to accompany the feature story, "Once Upon an Enterprise," in the May 2001 issue of Knowledge Management magazine.
CRM Featured Articles,
Posted 19 Apr 2001
This piece was written to accompany the feature story, "Unbaffling the Battery," in the May 2001 issue of Field Force Automation magazine.
CRM Featured Articles,
Posted 19 Apr 2001
An IDC report predicts that China's e-recruiting market will generate $500 million by 2004
CRM Featured Articles,
Posted 19 Apr 2001
destinationCRM.com's panel of experts is the perfect place to cull practical wisdom in troubled times. During the month of March we challenged twelve members of our panel to suggest several strategies businesses can adopt to keep customer initiatives on track while weathering the economic downturn. Not surprisingly, a prevalent message was "back to basics." But not just old basics--new basics as well.
CRM Featured Articles,
Posted 19 Apr 2001
A destinationKM.com White Paper
CRM Featured Articles,
Posted 19 Apr 2001
A destinationKM.com White Paper
CRM Featured Articles,
Posted 19 Apr 2001
It has never been easier to conduct online surveys. With just a credit card, companies such as Zoomerang from MarketTools and QuickTake from SanFrancisco-based Greenfield Online, allow anyone to conduct thorough customer surveys reviewing information such as customer satisfaction, brand awareness and market potential.
CRM Featured Articles,
Posted 17 Apr 2001
Ovum foresees a future in which new payment methods displace credit cards from e-commerce.
CRM Featured Articles,
Posted 17 Apr 2001
With the development of its precharged Instant Power cell phone batteries, Electric Fuel is poised to enter the consumer market.
CRM Featured Articles,
Posted 17 Apr 2001
This article was written to accompany "Unbaffling the Battery" from the May 2001 issue of Field Force Automation magazine.
CRM Featured Articles,
Posted 16 Apr 2001
This Q&A with Dovebid Vice President Daphne Li was written to accompany "Dovebid Bets its Assets on E-Business" from the May 2001 issue of E-Business Strategist.
CRM Featured Articles,
Posted 16 Apr 2001
CRM Featured Articles,
Posted 16 Apr 2001
Kana Advisor 6 applies business rules to online sales by letting vendors ask consumers what they really want.
CRM Featured Articles,
Posted 12 Apr 2001
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