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Japan's NTT DoCoMo Kansai, Italy's TIM employ CRM software to manage burgeoning user base and decrease churn
CRM Featured Articles,
Posted 04 Jun 2002
Enterprise marketing solutions provider, Aprimo Inc. said it has raised $12 million in its fourth round of funding in order to continue product development and marketing.
CRM Featured Articles,
Posted 04 Jun 2002
Churn is the ugly word among telecommunications companies that means customer turnover. But CRM vendor Kana Software claims its e-service applications free up customer service representatives to take care of pesky customers, and thus reduce churn.
CRM Featured Articles,
Posted 03 Jun 2002
AMR analysts square off on whether companies should lead with CRM or SCM technology; TaylorMade-adidas makes its choice
CRM Featured Articles,
Posted 31 May 2002
The United Kingdom leads the geographical pack with 29 percent of respondents saying they plan to implement a CRM solution. Spain was second with 33 percent, followed by Scandinavia with 40 percent, Italy 38 percent, France 29 percent, and Germany 16 percent.
CRM Featured Articles,
Posted 31 May 2002
ACCPAC eCRM 5.0 enables office and mobile users to have improved integration to back-office accounting functions through the eCRM interface. Reporting and analysis tools are 20 times faster than before, says Tom Crafton, vice president of eCRM for ACCPAC.
CRM Featured Articles,
Posted 30 May 2002
Compared to recent quarters, Q1 2002 posted an overall higher rating across all enterprise e-business initiatives such as CRM, SCM, ERP, e-sourcing and private trading exchanges.
CRM Featured Articles,
Posted 30 May 2002
The Vancouver, British Columbia-based company unveiled CRM offerings tailored for investment banks, healthcare insurance firms and real estate-construction companies in the mid-enterprise space -- companies and business units with $100 million to $3 billion annual revenues.
CRM Featured Articles,
Posted 29 May 2002
To help deliver web content by telephone, Genesys Laboratories Inc., a subsidiary of Alcatel, Wednesday unveiled an agreement to acquire Telera, a maker of extensible markup language voice solutions.
CRM Featured Articles,
Posted 29 May 2002
Amid widely reported CRM failures, a Fujitsu Consulting study today found a bright spot in the telecommunications sector -- one of the fastest adopters of CRM technology.
CRM Featured Articles,
Posted 28 May 2002
As return on investment is becoming more of a concern for C-level executives and marketers, CRM vendors are forced to prove their worth. That is why Salesforce.com upgraded its online CRM product to enable marketing departments to automatically calculate ROI for each marketing campaign.
CRM Featured Articles,
Posted 28 May 2002
The goal is to make it easier for sales folk to use UpShot's service. The announcement is also a pre-emptive strike against Microsoft, the maker of these applications, which is planning to enter the CRM space later this year.
CRM Featured Articles,
Posted 24 May 2002
Interact Commerce Corp., maker of CRM offering SalesLogix, said that Arbitrel Inc. has joined the SalesLogix Technology Partner Program.
CRM Featured Articles,
Posted 24 May 2002
Just one day after J.D.Edwards made available J.D.Edwards 5, the company breathed some more life into the CRM industry by posting better-than-expected quarterly results and forecasted strong software sales in the current quarter.
CRM Featured Articles,
Posted 23 May 2002
Are your customers happy? It's the critical question facing many Web retailers, and no one's really found the answer yet. Help though, may be on the way. Online comparison shopping site BizRate.com and marketing analytics and data collection firm Coremetrics have teamed up to help companies get more aligned with customer behavior.
CRM Featured Articles,
Posted 23 May 2002
If so, then ExactTarget is looking for you. The email marketing software vendor has just released ProConnect targeted at advertising and public relations agencies to round out its family of Connect products. The new release allows these agencies to build their marketing, consulting and creative design services around targeted emails, company executives say.
CRM Featured Articles,
Posted 22 May 2002
A free-for-all is brewing in Western Europe's small to medium-business (SMB) arena, according to report released today from London-based researcher Datamonitor. And as vendors converge on the opportunity there, consolidation is inevitable.
CRM Featured Articles,
Posted 22 May 2002
This week Oracle unveiled its Lease Management module as part of its Oracle 11i E-Business suite. The module automates and manages the lifecycle of leased products, from loan origination to contract termination.
CRM Featured Articles,
Posted 21 May 2002
Adding to its list of nearly 1,300 customers, Kana Software Inc. signed on German direct marketing-service company Bertelsmann Marketing Service to deploy Kana's Response software for email management throughout 13 call centers worldwide helping over 11,000 agents.
CRM Featured Articles,
Posted 21 May 2002
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