Latest acquisition strengthens the software giant's social media toolset
Daily News,
Posted 10 Jul 2012
Built-in connectors enable users to more efficiently manage their revenue stream
Daily News,
Posted 10 Jul 2012
The deal brings together two customer service solution providers.
Daily News,
Posted 10 Jul 2012
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Daily News,
Posted 10 Jul 2012
New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data.
Daily News,
Posted 10 Jul 2012
Latest version of BI Suite features interactive reporting for everyone
Daily News,
Posted 10 Jul 2012
Alleged buyout would continue vendor "war" for customer experience
Daily News,
Posted 09 Jul 2012
Acquisition expands digital and cross-media research offerings.
Daily News,
Posted 09 Jul 2012
The deal adds payment services to the Pay-by-Phone virtual terminal.
Daily News,
Posted 09 Jul 2012
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
Daily News,
Posted 09 Jul 2012
Builds on technology connecting brands and marketing partners through voice channels
Daily News,
Posted 05 Jul 2012
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
Daily News,
Posted 05 Jul 2012
Application gets enhanced rules and automation, plus templating features
Daily News,
Posted 03 Jul 2012
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
Daily News,
Posted 03 Jul 2012
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
Daily News,
Posted 03 Jul 2012
Powered by IPscape, the new Telstra Global Virtual Contact Centre delivers a customer service solution for Asia.
Daily News,
Posted 03 Jul 2012
The deal brings quality assurance and business intelligence offerings to Spoken's cloud platform.
Daily News,
Posted 03 Jul 2012
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
Daily News,
Posted 03 Jul 2012
The new tool lets companies deliver better information about the cookies used on their Web sites.
Daily News,
Posted 03 Jul 2012
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