Logo
BodyBGTop
CRM Featured News
Business in the virtual world presents both challenges and opportunities to companies seeking to understand and manage relationships throughout the customer lifecycle. Meta Group's four-stage model provides a roadmap for leading-edge companies.
According to knowledge management guru Tom Koulopoulos, the KM movement has steadily progressed into the e-business space, allowing users to experience its real potential.
Yahoo's Seth Godin embraces the concept of "permission marketing"--an alternative approach to "interruption marketing" in which consumers are actually asked whether they want to be marketed to or not. Godin's theories, which are fully developed in his book Permission Marketing Turning Strangers into Friends, and Friends into Customers, are summarized.
Online complaint monger Jennifer Biscoe, CEO of eComplaints.com, encourages unsatisfied customers to gripe on her site and has been overwhelmed by the groundswell of popular support for her idea.
Bluetooth, a standard for short-range wireless data transfer, is poised to become a cost-saving boon for the enterprise--but only if vendors can agree on protocols.
A wireless mobile solution that improves sales or service force productivity may not always be worth the investment. Without doing a return on investment (ROI) analysis before implementing such a solution, it is impossible to know the actual value the solution will deliver.
Bob Thompson, president of Front Line Solutions, shares the results of a recent benchmark study on Partner Relationship Management (PRM) initiatives and their current roles in sales strategies.
Traditionally, pharmaceuticals sales reps have a dubious reputation - but the software applications now exist to bring better and deeper analysis to the sector.
A case study of how L.L. Bean used business intelligence methods to bridge the gap between their highly successful mail order catalog and their newly emerging e-commerce channel.
Survey.com recently conducted an online survey of 1069 organizations and their plans for adopting Enterprise Information Portals. The results indicate that the market is in an embryonic state, and has barely entered the early adopter stage.
An increasing number of enterprises are relying on Application Service Providers to host their mission-critical CRM solutions.
Revenues for many CRM vendors soared in 1999 in what analysts are calling a "booming" market. Here is a thumbnail look at revenue figures for the year.
An end-to-end strategic management process in the Internet age will include sensing activity in the market; analyzing and deciding what to do; tracking implementation efforts; and learning from feedback.
Bob Egan, one of the most respected analysts in the field of enterprise mobile communications, predicts the future for wireless data.
LandsEnd.com's customer service agents are called personal shoppers. Each agent has an extensive knowledge of the company's product line and is qualified and encouraged to assist customers in selecting styles, colors and combinations as well as advises on shipping and return policies.
For every successful CRM implementation that benefited from outside consulting services, there's at least one other that's a tale of woe. What should your company do when contemplating a consulting engagement to maximize your chances for a successful project?
How can companies walk the fine line between using personal data to provide welcome customer value and permitting unwelcome intrusion on customer privacy?
The sales resource portal provides a single point of access to the content and tools to help these teams organize, manipulate and customize sales materials. This enables creating an interactive channel, gathering distributed and unorganized rich media content, logically organizing it and linking it to databases or processes already active in the business. The goal is to use sales resources more effectively by putting them at the fingertips of the field sales force.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367   Next >>
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us