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When one e-business uses a digital agent implanted in your browser to follow you step-by-step and report every movement in real time to someone who's going to sell that information, we all lose.
As business changes at warp speed, successful companies are using e-learning tools to train knowledge workers more quickly.
The need for public sector bodies to develop their relationships with customers is nothing new, but the fact that they are seen as the next big target for CRM vendors is more surprising.
Election campaign managers and politicians, following the lead of businesses, are getting ever closer to the voting public by incorporating CRM tools and techniques into the campaign process.
Discussion with two British HR professionals about the state of automating HR functions and the challenges and opportunities ahead.
An analysis of how sales force automation software is improving sales performance metrics for companies. Includes two case studies.
A look at why adoption of the ASP model is falling short of predictions.
Q&A with an Oracle customer whose implementation went haywire from the word go.
Business intelligence (BI) expert Todd Nash discusses strategies for integrating BI and e-business solutions.
Over the past 15 years, retailers have starved manufacturers of meaningful data in the mistaken belief that information is power. But by giving data back to manufacturers, they are better able to react to circumstances.
At Johns Hopkins, an innovative and easily updated Web portal is offering doctors an alternative to the long-trusted but quickly outdated print version of the Pocket Book on Infectious Disease Therapy.
An industry veteran incorporates GPS systems and two-way messaging into a mobile solution for tracking distribution
How proper use of remote and centralized diagnostics can spark efficiency and productivity.
A review of the Web sites and strategies of presidential hopefuls Al Gore and George W. Bush.
An analysis of the benefits and short-comings of current e-procurement systems.
Despite its importance in CRM, customer profitability has always been a challenge for software applications to analyze because of the many unexpected external factors that are introduced by individual customer behavior.
Interview with Mustang.com's Chief Customer Officer Lynn Wright on the creation of the CCO position and its impact of the company's customer relationships.
UK Perspective: Brick-and-mortar retailer House of Fraser's data warehouse has become the "backbone" of its carefully engineered CRM strategy
UK Perspective: An AMR Research report looks at the future of retail digital exchanges, identifying seven areas of processes that can be improved.
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