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Placing a value on your business is key. But are you wasting time satisfying the investment community instead of satisfying your customers.
An analysis of the challenges that finance directors face in getting their company's board of directors to investment in IT infrastructure.
Tips on how to buy ruggedized laptops for your field force.
A poor understanding of what drives customer loyalty, coupled with a failure to monitor retention rates, is resulting in businesses losing excessive numbers of customers and employees.
With a properly integrated company-wide knowledge system and the right approach to customer satisfaction, a company can turn customer complaints into sales opportunities.
As companies continue to build knowledge management into their business processes and operations, a new report has uncovered a stumbling block: once created, knowledge stays where it is.
Dick Lee defines CRM as a sequential four-step process, supported--but not driven--by technology.
As Internet-based exchanges take over the traditional relationships in the value chain, a demand-driven X-economy is replacing the supply chain marketplace.
Will the supply-chain industry ever adhere to a set of standards to streamline replenishment and fulfillment?
Rockwell Automation shows how outsourcing a supply chain management solution can impact customer relationships.
Case Study: Risk management insurer Zurich U.S. has replaced its antiquated claims report system with business intelligence solution, giving customers access to claims information and reports via personalized Web pages
By holding a worldwide virtual conference over the Web, IBM's Public Sector Division saved the company three-quarters of what a physical conference would cost while reaching a wider audience and creating long-term resources for learning.
Author and researcher Jim Dickie defines four levels of sophistication into which most companies fall, which determines their readiness for successful CRM projects.
XML offers a flexible framework through which businesses can interact despite inconsistencies of IT platforms, applications and data formats.
Through mergers and integrated solutions, ERP vendors struggle to find a place in a market dominated by CRM.
Read about one company's efforts to install a mobile data management system to give customers up-to-date shipping info.
IT advances bring their own complications. In this profile, three UK companies are introducing new methods for managing groups of consultants and salespeople in the field while avoiding conflicts with employee culture.
A case study of eHobbies's successful pre-holiday launch.
A look at Ernst & Young Applications Services and its focus on Java for integrating Internet and intranet front ends with existing systems.
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