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KPMG spins-off its CKO, Michael Turillo, to head Cering, Inc, its new KM company.
Pragmatech Software CEO Brooke Savage says a number of factors make the RFP process so painful. First, most RFPs are very long and require highly detailed answers to a variety of questions. Second, the requests typically set very tight deadlines. Organizations that don't meet the deadline fail to become major competitors in the bidding process. And third, many organizations don't have an automated system for responding to RFPs.
In this Q&A E-Business Strategist Executive Editor Danna Voth asks Ann Vezina of EDS and Chris Hodges of NDSI Tele Performance what they consider when choosing a site for a customer interaction center.
After spending thousands of dollars on marketing to lure potential customers onto your Web site, you see your site hits skyrocket but no movement in sales or customer acquisition. Strange? Not really. The problem is that once these people take the bait and click through to view a site, that's often when the process breaks down. EXP and its innovative- -and eerily logical- -Knowledge Exchange are setting out to change that.
Many dot coms have a new standard for creating and managing relationships with customers, one which all companies--both online and off--will need to meet.
Pivotal and Siebel have both landed major contracts with European financial firms, while a division of Siemens has agreed to market and implement Pivotal solutions in France.
First in a two-part series in adopting security best practices to help manage electronic data and avoid liability risks.
A case study of how Osram Sylvania employed TeaLeaf's Technology's TeaCommerce Suite to understand how well its e-business site is performing.
The most overlooked use of CRM applications involves examining data collected by field service reps.
Why do so many CRM implementations fail? Too many companies try to change technology without changing culture. What they need is a collective mindset.
Acer's ultraportabe TravelMate 350 has many surprising features that its mainstream competitors have yet to match.
How are today's consultants and their firms keeping up with the ever-increasing demands of CRM project managers?
Fewer than one in 20 companies currently have automated the link between field service and complex CRM systems--but the potential for unrealized profits is in the billions.
These 10 steps will help your company develop and maintain a fulfillment strategy that meets customer expectations and maintains a solid foundation for customer retention.
Jim Dickie, managing partner for Insight Technology Group, explains why achieving a smooth transition into CRM means listening to and addressing the various needs of a reluctant sales force.
This case study examines how Johnson Controls converted its field maintenance staff into a one-stop sales, marketing and service force.
WebFocus builds on years of experience to extend business intelligence to the Web by allowing users to retrieve and manipulate data from legacy platforms.
The UK's Post Office is embracing e-business, with an ambitious plan to track all customer contacts. TBC's Steve Bell weighs up its chances of success.
The IT industry is not exactly short of labels. It seems de rigeur for any marketing manager worth his or her salt to devise the latest combination of three or four letters as a verbal short-cut to describe a company's concept or gizmo. But hey presto, add the magic "e" prefix and you announce to the world that you are technologically with it. You brand yourself as Internet-savvy. You clothe yourself in the garments of new media and it becomes shorthand for "state of the art."
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