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While the security industry and mainstream media have spotlighted high-level cyber-attacks, less sophisticated assaults could bring down your business.
Now that the utility industry is facing deregulation, electric and natural gas companies are looking to customer relationship management systems to help retain current customers and to recruit new ones. Even so, the development of interactive customer services is still in its infancy in this industry.
While the larger consultancies have, in recent months, been making moves to change both their structure and traditional approach, in the skills-starved front-office area it is often the client which loses out.
The 2000 Holiday season will likely be the highest grossing season of Internet retail sales ever. Retailers are learning from past mistakes in planning for customer service, supply chain strategies, and distribution processes.
For those who have invested in CRM tools, facilities exist to bring rewards for corporate integrity. These systems should, in theory, help to eliminate the more creative explanations of what has occurred.
Dr. Jenny Dougmore advocates implementing a new customer service operation in small steps, easing the transition to a smooth-running solution. She tells Steve Bell how customer service can provide the foundation for a building "of architectural merit."
One of the keys to successfully implementing a CRM project is getting your users to buy into the idea.
When one e-business uses a digital agent implanted in your browser to follow you step-by-step and report every movement in real time to someone who's going to sell that information, we all lose.
As business changes at warp speed, successful companies are using e-learning tools to train knowledge workers more quickly.
The need for public sector bodies to develop their relationships with customers is nothing new, but the fact that they are seen as the next big target for CRM vendors is more surprising.
Election campaign managers and politicians, following the lead of businesses, are getting ever closer to the voting public by incorporating CRM tools and techniques into the campaign process.
Discussion with two British HR professionals about the state of automating HR functions and the challenges and opportunities ahead.
An analysis of how sales force automation software is improving sales performance metrics for companies. Includes two case studies.
A look at why adoption of the ASP model is falling short of predictions.
Q&A with an Oracle customer whose implementation went haywire from the word go.
Business intelligence (BI) expert Todd Nash discusses strategies for integrating BI and e-business solutions.
Over the past 15 years, retailers have starved manufacturers of meaningful data in the mistaken belief that information is power. But by giving data back to manufacturers, they are better able to react to circumstances.
At Johns Hopkins, an innovative and easily updated Web portal is offering doctors an alternative to the long-trusted but quickly outdated print version of the Pocket Book on Infectious Disease Therapy.
An industry veteran incorporates GPS systems and two-way messaging into a mobile solution for tracking distribution
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