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The successful integration of channels promises to bring within reach a truly service-orientated CRM holy grail. So why are fewer than 1 percent of European call centers Web-enabled?
Before establishing a field force, use analytical models to ensure that your strategy is a solid one.
An examination of four products that help round out the new sales manager's toolkit.
UK's established manufacturers and distributors are having to shape up to match customer expectations in the Web-enabled world, but they can still score over the dot coms in e-fulfillment.
A look at how Launch.com has carved a legal niche in the online music business.
Q&A with Venture Capitalist Neil Weintraut on investing in business intelligence.
Five Ways to convert your field service operation into a profit center.
A look at advancement in business intelligence and how it is improving the customer experience.
A look at Digital Archaeology's Discovery Suite 2.0 and its impact on datamining.
Execs from Shell and Telewest insist that improving customer service involves change within companies before technology issues.
A discussion of how the Japanese concept of keiretsu is being reinvented for e-business.
Portablelife.com offers numerous resources for current and potential users of mobile products, including news, product reviews, and entertainment.
An examination of how rules-based configuration tools provide online assistance for buyers.
Digital Archaeology's Discovery Suite analytics applications acts as a knowledge finder that can link and analyze disparate data sources in days or even hours.
Zilliant is carving out a niche in the business intelligence marketplace by putting the power of strategic pricing to work for its clients.
Enterprise users must demand more of solutions providers as companies make the inevitable transition from a wired to a wireless world.
The U.S. government's decision to eliminate of GPS signal degredation SA could be a turning point for mobile workforces. The potential for integrating more precise location technology into enterprise applications is practically unlimited.
Laura Ashley's careful move into e-commerce reflects its faith in a market which has been dented by some well-publicised dot com crashes.
CRM vendors, hoping to take control of training and ensure successful software implementations, are leading more end users toward virtual training solutions.
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