New live chat and remote support integration introduce new ways to boost customer service across mobile and online touch points.
Daily News,
Posted 25 Jul 2012
New social media tool integrates with CRM systems, includes survey capabilities.
Daily News,
Posted 25 Jul 2012
Company also announces general availability of Selectica Guided Selling for Salesforce through AppExchange.
Daily News,
Posted 24 Jul 2012
Altitude uCI 8 enables companies to engage customers in social media and apply customer service discipline, metrics, and resources.
Daily News,
Posted 24 Jul 2012
New MarketReach offering promises to raise direct marketing response rates.
Daily News,
Posted 24 Jul 2012
The companies add self-service, pre-built dashboards, and analytics to their portfolios.
Daily News,
Posted 24 Jul 2012
DataRPM delivers a new self-service analytics experience in the cloud-optimized platform.
Daily News,
Posted 24 Jul 2012
Upgrade gives clients added insights into search marketing performance and more.
Daily News,
Posted 23 Jul 2012
Upgrade includes enhanced analytics and self-service features.
Daily News,
Posted 20 Jul 2012
The application provides anytime, anywhere access to operational metrics, agent schedules, and exception management.
Daily News,
Posted 20 Jul 2012
The customer service training firm will join the sales performance firm.
Daily News,
Posted 20 Jul 2012
Integration with call center automatic call distribution technology allows centers to aggregate idle time in real time
Daily News,
Posted 19 Jul 2012
Solution designed to increase sales through internal collaboration, company says.
Daily News,
Posted 19 Jul 2012
A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.
Daily News,
Posted 19 Jul 2012
Provides added insight into consumer buying behavior for marketers.
Daily News,
Posted 18 Jul 2012
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
Daily News,
Posted 18 Jul 2012
New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.
Daily News,
Posted 17 Jul 2012
Combines sales conversations and social interactions for comprehensive view of selling activity.
Daily News,
Posted 17 Jul 2012
An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.
Daily News,
Posted 17 Jul 2012
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