Logo
BodyBGTop
CRM Featured News
The marketplace has proved the necessity of the multi-channel model for retailers who want to be competitive in meeting customer needs.
A listing of select solution providers that develop integrated CRM/FFA software packages.
This story explains how GE Energy Management Systems plans to integrate iMedeon's Web-based suite of mobile workforce applications into its workflow processes.
Communispace's role-based virtual community solution adds idea generation to knowledge sharing.
A Q&A with Vanessa Fox, senior analyst, customer management strategies, AMR Research on trends in mobile CRM.
How important it is to stay the CRM course in the face of budget cuts? "It depends," says one consultant.
Computer monitor manufacturer ViewSonic tested its Allegis partner relationship management (PRM) solution thoroughly before implementation to make sure it was prepared to handle the 7,000 channel partners the company relies on.
Online CRM software analysis publication SellMoreNow.com tabs the winners of its annual Willy awards.
How Web-based collaboration tools are bringing customer input into the product design process.
A look at how the new customer interaction centers fuses existing call center technologies with new Internet technologies, resulting in a flexible and fully integrated solution.
Five predictions as to where CRM--and sales automation in particular--are headed in 2001.
Nextel Communications is providing new applications for mobile workers in the transportation, delivery and warehousing industries, as well as four-in-one digital wireless capability.
By outsourcing wireless application development and deployment, companies are seeking to come to market faster than the competition and save resources. While it might seem an easy decision to turn your mobile project over to a WASP, there are important questions to ask of your prospective service providers to avoid getting stung.
SAP was taking the punches in 1999, outmaneuvered by its rivals in new, breakaway areas. But the company has fought back and is now firmly back at the cutting edge. UK's Dennis Howlett examines mySAP.com and SAPMarkets
Karl Thurston, UK managing director for Consultancy Plaut, warned that many companies were just looking for enabling technologies imagining they had already worked out their strategy, during an SAP debate on CRM. "Companies should look for business benefits, and return on investment. Although there's been an advance on six months ago when people were just looking for sales, or customer service, organizations still need to think this through up front." He added that CRM might go the way of ERP, where companies have implemented different projects and are now revisiting them with application integration technologies to pull benefits out.
A large number of companies already carry out some form of profitability measurement but according to David Roscoe, managing director of IT consultancy Prophit Share, much of it is wildly off target. Too often it is based on board level assumptions about customer behavior or what aspects of the business result in profit. However, as businesses increasingly grapple with the globalization of markets, shortened product lifecycles and market fragmentation, the realization is dawning that existing customers must be placed at the center of the operation.
Companies are investing heavily in call center technology. To maximize that investment--and to meet higher customer expectations-they must also invest in a smarter, more versatile--and more demanding--breed of call center agent.
Faced with a customer retention rate of only 25 percent, mortgage bankers must look to CRM, according to a report by Mortgage Guaranty Insurance Corporation's Capital Markets Group.
Sierra Wireless's new AirCard 400 promises "the fastest mobile wireless access speeds" at a connection three to four times faster than dial-up.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369   Next >>
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us