Logo
BodyBGTop
CRM Featured News
Why do so many CRM implementations fail? Too many companies try to change technology without changing culture. What they need is a collective mindset.
Acer's ultraportabe TravelMate 350 has many surprising features that its mainstream competitors have yet to match.
How are today's consultants and their firms keeping up with the ever-increasing demands of CRM project managers?
Fewer than one in 20 companies currently have automated the link between field service and complex CRM systems--but the potential for unrealized profits is in the billions.
These 10 steps will help your company develop and maintain a fulfillment strategy that meets customer expectations and maintains a solid foundation for customer retention.
Jim Dickie, managing partner for Insight Technology Group, explains why achieving a smooth transition into CRM means listening to and addressing the various needs of a reluctant sales force.
This case study examines how Johnson Controls converted its field maintenance staff into a one-stop sales, marketing and service force.
WebFocus builds on years of experience to extend business intelligence to the Web by allowing users to retrieve and manipulate data from legacy platforms.
The UK's Post Office is embracing e-business, with an ambitious plan to track all customer contacts. TBC's Steve Bell weighs up its chances of success.
The IT industry is not exactly short of labels. It seems de rigeur for any marketing manager worth his or her salt to devise the latest combination of three or four letters as a verbal short-cut to describe a company's concept or gizmo. But hey presto, add the magic "e" prefix and you announce to the world that you are technologically with it. You brand yourself as Internet-savvy. You clothe yourself in the garments of new media and it becomes shorthand for "state of the art."
Marketers employ a long-underutilized touchpoint, the invoice, to communicate with customers and build better relationships.
During the past two decades, Peggy Menconi has seen a lot of changes in the field force arena. Topping that list are the roles and responsibilities of the people working in the field. Menconi, an analyst at AMR Research in Boston, began her career as a field service technician in the Navy.
Itronix proudly claims that its GoBook is the world's fastest notebook PC for field-based mobile workforces. It's designed for rugged indoor and outdoor use--and they mean rugged: It reportedly sustains extremes for water (rainstorms), shock, drop and temperature better than any competing notebook.
Traveling salesmen and other mobile professionals who want to have a phone, text messaging and multiple methods of Web access have needed to carry several different devices to client meetings, which leads to much fumbling with the devices and an increased probability of leaving one or more behind. The new smartphones will make this common dilemma a thing of the past.
This white paper offers three steps to increasing loyalty by establishing partnerships with your customers.
Microsoft's buyout of Great Plains Software late last year surprised an industry used to seismic change. This column by David Longworth examines the reasons behind Microsoft's sudden decision to enter the ERP market.
Dispelling nine common misconceptions of building online communities.
Thomas M. Koulopoulos asserts that the last mile of the new economy is the factor of trust, which must be ingrained in the structure of any exchange to assure its success among customers.
The Electronic Signatures and Authentication Act is law. Now companies and industries are taking a critical look at implementation issues and liabilities.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367   Next >>
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us