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With widespread layoffs and cutbacks, CRM vendors prepare for the worst in a weakened economic climate
Enterprises are looking to RIM's BlackBerry wireless handhelds to give mobile workers a real-time link to applications and keep data up to date.
The difficulty of proving that spending on knowledge management increases profits has plagued KM proponents. Much has been written about this problem, but we have yet to develop a methodology for demonstrating a financial return on investment on knowledge management.
A well-trained workforce is the backbone of every organization. Yet, finding the best way to deliver that training is the never-ending ordeal of the business.
With its trust-based transaction settlement solutions, Escrow.com facilitates the last mile of e-commerce.
Both the evidence and the experts suggest that knowledge management initiatives and tools should not be among the cuts. Processes that extract and save knowledge and make it available to other employees--even if there are fewer of them--can ease the impact of contraction on a company.
New computers as light as 3 pounds-so-called ultralights or ultraportables-can handle for the most demanding PC applications, while more KM applications are appearing that run on personal computers, including ultraportables, rather than requiring a server connection.
VoIP brings risks along with rewards as companies and customers alike struggle to get an acceptable quality of service from Internet telephony. Fortunately, there are techniques that can be used to increase VoIP's effectiveness and maintain acceptable levels of service
Semiconductor component manufacturer and supplier Diodes introduces a more efficient rectifier for handhelds, as PowerSmart and Intersil partner to develop more effective mobile power management solutions.
The buzz about the mid-market may be old news but the battle for dominance seems to be what's fueling CRM vendors just lately.
As an executive in the fast-paced and rapidly changing world of wireless data, Janet Boudris, vice president of Cingular Solutions at Cingular Wireless, must anticipate what's ahead and draw from a global perspective to help lead the company into the wireless Internet future.
Can you envision a scarier picture than people sharing corporate secrets as freely as they download MP3 files from Napster? But it doesn't have to be this way. Peer-to-peer computing, technology-based interaction that completely eliminates the company as player, can be a powerful medium to promote the kind of ad hoc collaboration that can yield better business information delivered faster.
Informaiton about KMCI's KM Certification Programs.
A Web-based approach to CRM preserves an organization's institutional memory.
No aspect of this privacy issue is more controversial than wireless technologies. Since the FCC passed its "e-911" mandate requiring all cellular carriers to have the capacity to pinpoint subscribers within 400 feet by October 2001, an upheaval of concern over potential violations has exacerbated leery consumers and their advocates who consider the wireless device's ability to track its owner the ultimate invasion of privacy.
Satellite phone providers are coming after your field force. Are you ready to handle their pitch?
Yvette Burton, a social scientist with IBM's Institute for Knowledge Management in New York, managed to stay awake and online through about two-thirds of the three-day WorldJam forum she facilitated.
"People tend to become overwhelmed and over-enamored with new technology, but it's important to remember the past when looking at today's breakthroughs," reports Don Blumberg, president of D.F. Blumberg Associates of Fort Washington, Pa. "The ASP model of today is really an old model in new clothing."
What do Las Vegas weddings and CRM partnerships have in common? According to Rod Johnson, research director at AMR Research in Boston, the similarity is that they just don't last. And, there's certainly no shortage of them.
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