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Yvette Burton, a social scientist with IBM's Institute for Knowledge Management in New York, managed to stay awake and online through about two-thirds of the three-day WorldJam forum she facilitated.
"People tend to become overwhelmed and over-enamored with new technology, but it's important to remember the past when looking at today's breakthroughs," reports Don Blumberg, president of D.F. Blumberg Associates of Fort Washington, Pa. "The ASP model of today is really an old model in new clothing."
What do Las Vegas weddings and CRM partnerships have in common? According to Rod Johnson, research director at AMR Research in Boston, the similarity is that they just don't last. And, there's certainly no shortage of them.
Two packaged goods companies turn to CRM to attract and retain customers.
"I'm looking at different vendors some of whom have very innovative, cost effective solutions. But they don't have long track records. Is it worth it do go with a smaller player in today's economy?" 3G technology will revolutionize the wireless industry, and the wireless user.
Harnessing knowledge from an expert in a particular domain becomes a greater challenge as companies expand.

Charlotte, N.C.-based Quaero, a marketing analytics and automation provider, has released its second annual report, Campaign Management Software: Comparative Analysis. Quaero says this report will better assist companies that are choosing a campaign management software solution.

Kurt Eichenwald's new book looks at what happened when a high-profile company declared war on its own customers
In 1999, Eastman Chemical Co. of Kingsport, Tenn., added a secure e-commerce site where customers can place orders, make changes and track orders 24 hours a day. But in preparing to launch, Eastman made a critical evaluation of the public area and its conclusions weren't positive.
Platforms Wireless International (PWI) has found an innovative use for these airships--carrying 1,500-pound airborne relay communications (ARC) systems to bring telecommunications services to rural areas.
Building and maintaining a qualified staff is a constant challenge. Atlanta-based Simtrex offers its answer in Star Trainer, a voice-interactive call center simulation environment that attempts to train and reinforce agents with repeatable, real-world skills and tasks.
This piece was written to accompany the feature story, "RFIDs: More Versatile Than Bar Codes," in the July 2001 issue of Field Force Automation magazine.
Sage's Interact buy emphasises the growth of CRM in the small to mid-sized space. But can Sage and others deliver on the wild expectations?
Joanne Collins reports on how UK online auction house QXL is tackling customer analytics with a new implementation aimed at recording transactional activity and influencing buying patterns
Do you invest in infrastructure and employee training to boost long-term effectiveness, or do you cut staff to make your numbers this quarter? Unfortunately, the CRM community has fallen into this either/or trap.
A look at why two firms scrapped the 88-year-old Arthur Andersen brand.
Only a small percentage of your customers are profitable; the rest are a drain. But can you tell the saints from the great unwashed? With projects fraught and goals uncertain, eB-21's David Longworth outlines the future for customer analytics.
This Q&A with Ash Sooknanan is an extension of the "Movers & Shakers" article from the July 2001 edition of Knowledge Management magazine.
The Postal Service needed some way to structure its data stores so employees could go directly to critical information. Here's how they did it.
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