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Document management tools were originally designed to deal with static documents that emulated their paper counterparts. But as content delivery becomes increasingly dynamic and collaborative, document management must change as well.
Jim Dickie takes a look at companies' admitted weaknesses in their sales force policies and procedures and suggests how to change them.
Although the debate of opt-in vs. opt-out marketing models has focused primarily on privacy and ethics, the economic side of this issue has received relatively scant attention.
Service level agreements provide a performance benchmark that can build customer trust and attract new users. New solutions are available to help companies create and adhere to their SLAs; however, experts urge finding a good match before adopting one.
You arrive for five days of skiing in the Canadian Rockies, at a lodge managed by Intrawest Corp., one of the largest vacation resort operators in North America. It's peak season, and with the slopes as busy as anthills, you anticipate long lines for ski rentals, lift tickets and other resort services, but hey, the snow is deep and the sky is blue. Waiting in line is the price you pay this time of year.
Sharing knowledge between members within a supply chain can streamline the manufacture and exchange of goods. But experts caution manufacturers to examine the specific knowledge needs of their partners, as well as the risks involved in sharing information.
Intel has given its sales management team the controls with dashboard software that not only monitors sales performance, but also recommends corrective action.
A study of UK-based e-commerce integrators by Forrester Research reveals several deficiencies in their technology, business strategies and marketing as the companies attempt to cater to the mobile device market.
Sales force automation solutions may provide concrete results, but their performance thus far has tended to disappoint users. To get around this, some companies argue for integrating them into a total CRM solution.
CRM solutions providers are caught in a potentially deadly game wherein gaining recognition for innovative technologies has become more important than providing a solid product.
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