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Sharing knowledge between members within a supply chain can streamline the manufacture and exchange of goods. But experts caution manufacturers to examine the specific knowledge needs of their partners, as well as the risks involved in sharing information.
Intel has given its sales management team the controls with dashboard software that not only monitors sales performance, but also recommends corrective action.
A study of UK-based e-commerce integrators by Forrester Research reveals several deficiencies in their technology, business strategies and marketing as the companies attempt to cater to the mobile device market.
Sales force automation solutions may provide concrete results, but their performance thus far has tended to disappoint users. To get around this, some companies argue for integrating them into a total CRM solution.
CRM solutions providers are caught in a potentially deadly game wherein gaining recognition for innovative technologies has become more important than providing a solid product.
Many companies today are pushing to expand the functions of their human resources departments to include KM. But doing so requires both an understanding of HR's capabilities and why staff may be reluctant to shift away from their traditional roles.
In many ways online communities represent the Holy Grail of what the Internet is supposed to make uniquely possible, opening up new ways for companies to interact with their customers. But how do you make online communities work? What is the ROI for investing in community building?
As business and government push to streamline operations by getting their forms online, accepted standards and new technologies both offer help.
In many ways online communities represent the Holy Grail of what the Internet is supposed to make uniquely possible, opening up new ways for companies to interact with their customers. But how do you make online communities work? What is the ROI for investing in community building?
Outsourcing contact center functions can help save your company time and money and result in happier customers and employees. However, not taking the time to find the right company to outsource to can end up causing more trouble than it solves.
E-commerce solutions from Cardservice International allow any business to accept credit cards online.
Ikon, a document solutions company, was hampered by inefficiencies in its legacy customer service system. A solution from Automated Dispatch Systems provided a continually evolving adjunct to the legacy system that both updated and expanded its capabilities.
Peregrine's $1.1 billion acquisition of Remedy suggests that the future of Peregrine's products may lie in customer support-driven solutions. But the fate of Remedy's CRM suite remains unclear.
The ACT! contact manager not only keeps track of names and contact information, but also tracks more esoteric details, connects them, moves them around and provides many other functions to make keeping in touch easier.
A Q&A with Yankee Group's Brian Jones.
Incentives used by private industries to promote knowledge sharing among their workers are inadequate to encourage the same level of sharing among workers in the public sector. Tighter budgets preclude most direct monetary incentives, and the level of delays and red tape dealt with by the average government worker can make knowledge sharing seem more of a bother than a boon. However, there are things that KM advocates in the public sector can do to encourage enthusiastic knowledge sharing among their workers.
As customer interaction centers struggle to implement technology, speech recognition technology is emerging as a viable tool--but not a complete solution.
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