But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.
Daily News,
Posted 13 Aug 2012
Start with the "five Cs" of in-store marketing, analyst says.
Daily News,
Posted 13 Aug 2012
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
Daily News,
Posted 13 Aug 2012
Vendors partner to provide cloud-based, multichannel solution.
Daily News,
Posted 13 Aug 2012
The settlement stems from allegations that Google circumvented "do not track" settings in Safari Internet browsers and placed cookies on users' computers.
Daily News,
Posted 10 Aug 2012
The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
Daily News,
Posted 09 Aug 2012
Designed to improve sales efficiency with more insight into opportunities.
Daily News,
Posted 09 Aug 2012
Tweet Genie, Facebook Genie, and Social Monitoring are now part of the company's basic package.
Daily News,
Posted 09 Aug 2012
New release includes advanced analytics, historical data, and self-service functionalities.
Daily News,
Posted 08 Aug 2012
The newest release offers on-the-go queue management through smartphones and tablets.
Daily News,
Posted 08 Aug 2012
Enterprise application providers call ERP, CRM solutions "complementary."
Daily News,
Posted 07 Aug 2012
Many feel access to a variety of data sources can also mean missed opportunities, report finds.
Daily News,
Posted 07 Aug 2012
The relationship expands NexxPhase's contact center services and broadens Knowlagent's market reach.
Daily News,
Posted 07 Aug 2012
The latest version of Interaction Process Automation was designed for faster business process development, reduced costs, and improved ease of use.
Daily News,
Posted 07 Aug 2012
Integration of the social media intelligence platform will enable small law firms to leverage social networks to accelerate business development.
Daily News,
Posted 07 Aug 2012
The HTML5 mobile app enables any size business to respond to customer feedback on any mobile device.
Daily News,
Posted 07 Aug 2012
New features let users define their own segmentation rules and more.
Daily News,
Posted 06 Aug 2012
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Daily News,
Posted 03 Aug 2012
The application combines CRM and business process management functionality.
Daily News,
Posted 03 Aug 2012
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