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Patricia Seybold Group looks at key factors of CRM analytic applications; reports on the pros and cons of real-time analytics
While the company is selling its Enterprise Edition, it's selling it to the larger end of its SMB client-base - an area the company has enjoyed phenomenal success, garnering nearly 1,200 new customers in the last three months alone to total nearly 4,500 customers today.
At a gala overlooking the water yesterday at New York City's Chelsea Piers, Samsung Electronics America Inc. launched Four Seasons of Hope, a cause marketing program designed to "support the communities in which we sell," says Peter Weedfald, Samsung's vice president, North America strategic marketing and new media.
The Web services explosion is just around the corner, according to a report by market researcher Patricia Seybold Group this week. But a pulse check at a recent CIO forum on the future of CRM, however, showed little Web services fanfare to date.
Deloitte Consulting expanded its alliance with SAP AG to jointly deliver mySAP CRM solutions for Fortune 1000 and enterprise companies. Deloitte Consulting adds SAP to its list of other CRM vendors that it services including E.piphany, PeopleSoft, and Siebel.
Reveries, an online magazine for marketing professionals, uncovered interesting tidbits about the public perception of CRM, after posting a survey on its Web site. The Westport, Conn.-based company released results this week, with one of the more humorous findings about confusion over the meaning of CRM -- not the technology but the abbreviation.
Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of Alcatel held its annual Gforce user conference in San Francisco this week with a focus on its customers.
In a recent report from New York-based research firm, Datamonitor, called "Great Expectations But Not-So-Great Implementation: CRM in the Pharmaceutical Industry," the firm states "44 percent of pharmaceutical CRM projects either fail to meet implementation timescales or result in total project failure, a trend that is set to continue." The report cites organizational resistance and cost as the greatest barriers to successful CRM implementation.
CRM software vendor stumbles in Q1; analyst expects more bad news from Silicon Valley companies through the summer
Data-platform integrator Acta builds interface to Trillium data-quality software, hopes to address critical data flow and integrity issues
Teamwork 4.0 is designed to help companies bolster customer satisfaction by delivering faster, more accurate answers to complex issues
The word is out: Integration is the key to unlocking CRM's potential. Everyone from vendors to consultants and customers claim they can do it -- but it's just not that easy, industry watchers say.
The lines between service automation and other software are blurring, and thus signaling the fall of standalone eServices
How GreenPoint's call center achieved a 300 percent ROI.
PeopleSoft contributes SCM and CRM, Agile contributes product chain management; solution addresses PLM broadly, says analyst
Analyst: Pavement-pounding salespeople remain skeptical about CRM
Analyst: Integrator helps companies translate generic CRM into the most valuable approach for specific industry, business
Buyout of Navision expands global presence.
State-of-the-art solution for giant, public healthcare agency helps Siebel open market share lead
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