To set precedent for best-practice, expert and collaboration systems, firms and lawyers must overcome hourly rate mindsets and other cultural barriers
Daily News,
Posted 09 Dec 2000
No longer just about the "what" and "where" of components,
supply chains must now reconcile dynamic knowledge-based processes and corporate
strategy
Daily News,
Posted 09 Dec 2000
German CRM pundit Professor Dr. Reinhold Rapp rails against companies throwing technology at problems, insisting that customer segmentation should come first.
Daily News,
Posted 07 Dec 2000
A case study describing how Mammoth Mountain ski resort adopted an ASP solution to keep snow-seekers up to date on snow conditions.
Daily News,
Posted 07 Dec 2000
International CRM systems girdle the globe, streamlining communication with customers.
Daily News,
Posted 06 Dec 2000
UK truck maker Leyland Trucks moves into the e-commerce arena by Web-enabling applications across the company and launching its online marketplace.
Daily News,
Posted 06 Dec 2000
The British government may be overstepping its bounds with its proposed RIP Bill, which allows full government access to encrypted data on the Web.
Daily News,
Posted 06 Dec 2000
Using a three-tiered GPS strategy, BellSouth is more accurately tracking and dispatching field techs. Customer satisfaction has increased because of the company's ability to gain one more assignment, or 30 minutes a day, per technician.
Daily News,
Posted 06 Dec 2000
TBC Research Chief Executive Jyoti Banerjee discusses the shortcoming of databases in being able to deliver on one-to-one marketing.
Daily News,
Posted 04 Dec 2000
When developing a symbiotic relationship between the call center and the field force, remember the two Cs: customer and communication.
Daily News,
Posted 01 Dec 2000
A new survey of more than 1,000 sales execs and reps explores why companies fail to get the most from their SFA systems.
Daily News,
Posted 29 Nov 2000
Change-management guru William Brendler highlights how CEOs think about the impact of their customer-centric competitors.
Daily News,
Posted 28 Nov 2000
Its potential is huge, but marketing automation also creates new organizational challenges. Here are some strategies for ensuring your project's success.
Daily News,
Posted 20 Nov 2000
One-to-one marketing relies on the use of accurate customer data. Here's how to clean a database full of suspect or out-of-date information.
Daily News,
Posted 17 Nov 2000
Online collaboration helps the construction industry to break ground on new projects.
Daily News,
Posted 16 Nov 2000
Using actionable XML, MicroStrategy Transactor gives users access to back-end data via push technology like never before.
Daily News,
Posted 14 Nov 2000
Deutsche Bank and American Airlines eschew Broadvision following claims of poor service and the use of a programming language that many industry pundits believe will become redundant.
Daily News,
Posted 14 Nov 2000
eLoyalty VP Nick Poulos discusses needs-based segmentation strategies for acquiring and retaining customers based on what they want and how they buy.
Daily News,
Posted 08 Nov 2000
eLoyalty VP Nick Poulos discusses needs-based segmentation strategies for acquiring and retaining customers based on what they want and how they buy.
Daily News,
Posted 08 Nov 2000
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