Execs from Shell and Telewest insist that improving customer service involves change within companies before technology issues.
Daily News,
Posted 10 Oct 2000
A discussion of how the Japanese concept of keiretsu is being reinvented for e-business.
Daily News,
Posted 10 Oct 2000
Portablelife.com offers numerous resources for current and potential users of mobile products, including news, product reviews, and entertainment.
Daily News,
Posted 05 Oct 2000
An examination of how rules-based configuration tools provide online assistance for buyers.
Daily News,
Posted 03 Oct 2000
Digital Archaeology's Discovery Suite analytics applications acts as a knowledge finder that can link and analyze disparate data sources in days or even hours.
Daily News,
Posted 03 Oct 2000
Zilliant is carving out a niche in the business intelligence marketplace by putting the power of strategic pricing to work for its clients.
Daily News,
Posted 03 Oct 2000
Enterprise users must demand more of solutions providers as companies make the inevitable transition from a wired to a wireless world.
Daily News,
Posted 29 Sep 2000
The U.S. government's decision to eliminate of GPS signal degredation SA could be a turning point for mobile workforces. The potential for integrating more precise location technology into enterprise applications is practically unlimited.
Daily News,
Posted 27 Sep 2000
Laura Ashley's careful move into e-commerce reflects its faith in a market which has been dented by some well-publicised dot com crashes.
Daily News,
Posted 20 Sep 2000
CRM vendors, hoping to take control of training and ensure successful software implementations, are leading more end users toward virtual training solutions.
Daily News,
Posted 15 Sep 2000
Exodus' Alliance Exchange PRM extranet allows Exodus and its partners to easily trade information about experts and available resources.
Daily News,
Posted 13 Sep 2000
Our panel discusses the highs and lows of the digital exchange marketplace.
Daily News,
Posted 11 Sep 2000
WebObjects sits between a Web server and the back-end database, integrating disparate data into a unified user interface that is sent to the Web server.
Daily News,
Posted 11 Sep 2000
Companies have gone beyond simply branding a product to branding the long-term relationship the customer has with the company.
Daily News,
Posted 11 Sep 2000
Using advanced data warehousing solutions, Famous Footwear follows changing sales trends to make its shoe stores profitable and satisfy customers.
Daily News,
Posted 08 Sep 2000
Our columnist explores the reasons why, of the world's top 20 eCRM companies next year, only two at the most will be European.
Daily News,
Posted 07 Sep 2000
A look at how the new generation of time reporting tools can help organizations streamline their processes.
Daily News,
Posted 05 Sep 2000
Partners share knowledge to expedite order fulfillment and fatten their bottom lines.
Daily News,
Posted 03 Sep 2000
A look at how the automobile industry has embraced the Internet--and radically changed the way it does business.
Daily News,
Posted 01 Sep 2000
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