WebFocus builds on years of experience to extend business intelligence to the Web by allowing users to retrieve and manipulate data from legacy platforms.
Daily News,
Posted 02 Mar 2001
The UK's Post Office is embracing e-business, with an ambitious plan to track all customer contacts. TBC's Steve Bell weighs up its chances of success.
Daily News,
Posted 02 Mar 2001
The IT industry is not exactly short of labels. It seems de rigeur for any marketing manager worth his or her salt to devise the latest combination of three or four letters as a verbal short-cut to describe a company's concept or gizmo. But hey presto, add the magic "e" prefix and you announce to the world that you are technologically with it. You brand yourself as Internet-savvy. You clothe yourself in the garments of new media and it becomes shorthand for "state of the art."
Daily News,
Posted 02 Mar 2001
Marketers employ a long-underutilized touchpoint, the invoice, to communicate with customers and build better relationships.
Daily News,
Posted 02 Mar 2001
During the past two decades, Peggy Menconi has seen a lot of changes in the field force arena. Topping that list are the roles and responsibilities of the people working in the field. Menconi, an analyst at AMR Research in Boston, began her career as a field service technician in the Navy.
Daily News,
Posted 02 Mar 2001
Itronix proudly claims that its GoBook is the world's fastest notebook PC for field-based mobile workforces. It's designed for rugged indoor and outdoor use--and they mean rugged: It reportedly sustains extremes for water (rainstorms), shock, drop and temperature better than any competing notebook.
Daily News,
Posted 02 Mar 2001
Traveling salesmen and other mobile professionals who want to have a phone, text messaging and multiple methods of Web access have needed to carry several different devices to client meetings, which leads to much fumbling with the devices and an increased probability of leaving one or more behind. The new smartphones will make this common dilemma a thing of the past.
Daily News,
Posted 02 Mar 2001
This white paper offers three steps to increasing loyalty by establishing partnerships with your customers.
Daily News,
Posted 28 Feb 2001
Microsoft's buyout of Great Plains Software late last year surprised an industry used to seismic change. This column by David Longworth examines the reasons behind Microsoft's sudden decision to enter the ERP market.
Daily News,
Posted 28 Feb 2001
Dispelling nine common misconceptions of building online communities.
Daily News,
Posted 28 Feb 2001
Thomas M. Koulopoulos asserts that the last mile of the new economy is the factor of trust, which must be ingrained in the structure of any exchange to assure its success among customers.
Daily News,
Posted 28 Feb 2001
The Electronic Signatures and Authentication Act is law. Now companies and industries are taking a critical look at implementation issues and liabilities.
Daily News,
Posted 28 Feb 2001
Is it possible to outsource knowledge management the way you outsource customer service? A look at the viability of KM ASPs.
Daily News,
Posted 27 Feb 2001
CRM is all about sales and marketing. If CRM vendors can't put together a decent effort on this front, one can't help but question their core competency.
Daily News,
Posted 27 Feb 2001
A case study of how a leading paint and specialty coatings manufacturer is revolutionizing its R&D lab with the implementation of an Optiva solution.
Daily News,
Posted 26 Feb 2001
Transmeta has the industry buzzing and believing all-day-power dreams can come true. Transmeta itself has shrouded the development of it Crusoe processor in mystery, creating huge industry interest long before anyone knew how the product would perform. The company claims that industry expectations are founded on its ability to offer something other manufacturers can't.
Daily News,
Posted 23 Feb 2001
Today's trading exchanges are set to change beyond recognition over the next five years as shifting economic models and the need to add value consign many to extinction.
Daily News,
Posted 22 Feb 2001
The marketplace has proved the necessity of the multi-channel model for retailers who want to be competitive in meeting customer needs.
Daily News,
Posted 22 Feb 2001
A listing of select solution providers that develop integrated CRM/FFA software packages.
Daily News,
Posted 21 Feb 2001
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