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Chordiant Software and Eontec Ltd. expect to be able to help banks improve customer service and increase the speed in which various products are delivered, while also reducing the total costs of call-center operation.
Minneapolis-based consulting firm Caribou Lake announced the creation of Customer-1, a new consulting practice aimed at providing integrated strategic and technology consulting services.
A two-way integration enables Outlook users to have all the information from email move into the UpShot CRM system and vice versa by simply clicking on the specific email.
An overview of this week's earnings and M&A activity in the CRM industry.
Goldman says that Siebel Systems Inc. is seeing improved buying patterns from its customers.
Accenture's November 1 research report indicates that consumers are not opposed to spending money in a troubled economy, as long they are receiving solid value for it.
A new solution, called Intellisync for Oracle, uses Pumatech's Intellisync engine to provide two-way synchronization of appointments, business contacts and to-do lists between the Oracle E-Business Suite and either Microsoft Outlook or Palm OS handhelds.
BEA Systems Inc.'s Liquid Data for WebLogic lets users search emails, spreadsheets, databases, and other corporate data sources for information related to a specific project or topic, the company says.
NetLedger, teaming with London-based Open Orchard, is targeting overseas markets by bringing its online business-management services to the U.K.
Sprint and Working Solutions ink deal that will connect more than 16,000 agents via a high-speed voice and data services network.
Interwoven Inc. launched its Interwoven Solution for Media Asset Management (MAM) last week at its third annual Interwoven user conference, GearUp 2002, in San Francisco.
Firstlogic Inc. announced that its new Data Quality Link for PeopleSoft CRM, which allows for complete integration between Firstlogic's data-quality platforms and PeopleSoft CRM 8.4, has been certified by PeopleSoft.
Infogain Corporation has completed its acquisition of Global Technologies; partners say the move will help them gain a stronger presence in Europe.
Microsoft Corp.'s Thatcher used this week's DCI conference in San Francisco to position the company's .NET architecture for delivering Web services as "a key linchpin" for CRM.
Worldwide Financial Holdings has executed a letter of intent to acquire privately held Israeli mid-market CRM software producer International Software Development (ISD).
Sybase announced yesterday at a customer luncheon in New York that it aims to improve the flow, speed, and quality of data to employees is through its latest portal solution, called Enterprise Portal (EP) 5.0.
Eloqua Corporation and Salesforce.com. plan to offer an integrated digital enterprise sales and marketing system.
Onyx Software Corp. and Microsoft Corp. announced today that they have decided to extend their multiyear global alliance to include three new vertical markets.
Nortel says its new network, "One Network. A World of Choice," offers end-to-end voice, data, multimedia, and converged Internet Protocol solutions to businesses of all sizes.
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