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Evolve delivers ROI calculator software through third-party partner program
Dynamics 7.0 and eEnterprise 7.0 integrates with upcoming CRM products, connects to systems both inside and outside the firewall; employee 'smart tags'
Email marketing meets e-commerce; Nasdaq listing on the cheap; "Doing $5 million in revenues isn't acceptable," says CEO
Shows off Beta 1 with clear mid-market message; pricing, packaging unveiled, resellers line up
European CRM vendors will not meet analysts' expectations
Provider of Web chat services hopes to jumpstart sales with acquisition; "risky bet" says industry watcher
Latest CIO survey offers insights into next year's technology budgets; profitability not linked to expanded buying; slightly less positive outlook
CRM vendor is one of many trying to strengthen its management teams
CRM vendor touts deeper integration with ERP systems; takes aim at heavyweights SAP, JD Edwards, Oracle and PeopleSoft
IM technology joins automated response system for new-age customer service; chatting with a computer
New version offers mobile and warehouse functions to field service reps
Business intelligence vendor picks up extraction, transformation and load (ETL) specialist for $65 million; hopes to build one-stop shopping
CRM analytics is branching out, moving beyond customer and profitability analysis, as evidenced by the recent non-exclusive partnership between PwC Consulting and PeopleSoft Inc.
E.piphany puts global spin on marketing software; out-of-the-box features and multi-lingual support; "Borderless CRM"
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
Onyx Software Corp. customers can breath a slight sigh of relief that the CRM vendor's long-term viability looks a bit better as the company said it expects to post better-than expected financial results for its second quarter.
Despite tremors on Wall Street, a tiny Canadian software developer takes giant steps with an acquisition that doubles the company's size
Siebel claims business is clicking on all cylinders; industry watchers are divided
A recent survey of Fortune 1000 executives attributes CRM failure to inadequate support from top management
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