This story explains how GE Energy Management Systems plans to integrate iMedeon's Web-based suite of mobile workforce applications into its workflow processes.
Daily News,
Posted 20 Feb 2001
Communispace's role-based virtual community solution adds idea generation to knowledge sharing.
Daily News,
Posted 16 Feb 2001
A Q&A with Vanessa Fox, senior analyst, customer management strategies, AMR Research on trends in mobile CRM.
Daily News,
Posted 13 Feb 2001
How important it is to stay the CRM course in the face of budget cuts? "It depends," says one consultant.
Daily News,
Posted 13 Feb 2001
Computer monitor manufacturer ViewSonic tested its Allegis partner relationship management (PRM) solution thoroughly before implementation to make sure it was prepared to handle the 7,000 channel partners the company relies on.
Daily News,
Posted 09 Feb 2001
Online CRM software analysis publication SellMoreNow.com tabs the winners of its annual Willy awards.
Daily News,
Posted 09 Feb 2001
How Web-based collaboration tools are bringing customer input into the product design process.
Daily News,
Posted 08 Feb 2001
A look at how the new customer interaction centers fuses existing call center technologies with new Internet technologies, resulting in a flexible and fully integrated solution.
Daily News,
Posted 08 Feb 2001
Five predictions as to where CRM--and sales automation in particular--are headed in 2001.
Daily News,
Posted 08 Feb 2001
Nextel Communications is providing new applications for mobile workers in the transportation, delivery and warehousing industries, as well as four-in-one digital wireless capability.
Daily News,
Posted 08 Feb 2001
By outsourcing wireless application development and deployment, companies are seeking to come to market faster than the competition and save resources. While it might seem an easy decision to turn your mobile project over to a WASP, there are important questions to ask of your prospective service providers to avoid getting stung.
Daily News,
Posted 08 Feb 2001
SAP was taking the punches in 1999, outmaneuvered by its rivals in new, breakaway areas. But the company has fought back and is now firmly back at the cutting edge. UK's Dennis Howlett examines mySAP.com and SAPMarkets
Daily News,
Posted 05 Feb 2001
Karl Thurston, UK managing director for Consultancy Plaut, warned that many companies were just looking for enabling technologies imagining they had already worked out their strategy, during an SAP debate on CRM. "Companies should look for business benefits, and return on investment. Although there's been an advance on six months ago when people were just looking for sales, or customer service, organizations still need to think this through up front." He added that CRM might go the way of ERP, where companies have implemented different projects and are now revisiting them with application integration technologies to pull benefits out.
Daily News,
Posted 05 Feb 2001
A large number of companies already carry out some form of profitability measurement but according to David Roscoe, managing director of IT consultancy Prophit Share, much of it is wildly off target. Too often it is based on board level assumptions about customer behavior or what aspects of the business result in profit. However, as businesses increasingly grapple with the globalization of markets, shortened product lifecycles and market fragmentation, the realization is dawning that existing customers must be placed at the center of the operation.
Daily News,
Posted 05 Feb 2001
Companies are investing heavily in call center technology. To maximize that investment--and to meet higher customer expectations-they must also invest in a smarter, more versatile--and more demanding--breed of call center agent.
Daily News,
Posted 05 Feb 2001
Faced with a customer retention rate of only 25 percent, mortgage bankers must look to CRM, according to a report by Mortgage Guaranty Insurance Corporation's Capital Markets Group.
Daily News,
Posted 02 Feb 2001
Sierra Wireless's new AirCard 400 promises "the fastest mobile wireless access speeds" at a connection three to four times faster than dial-up.
Daily News,
Posted 01 Feb 2001
CRM technology makes it easy to spot customers that have defected. The real challenge is to find customer care people who will make use of that information to improve the service.
Daily News,
Posted 31 Jan 2001
Auto Trader is in the midst of a major data mining project to analyze who is buying and selling what within its pages. David Longworth reports on an approach framed around adding to the bottom line.
Daily News,
Posted 26 Jan 2001
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