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SSPA Connect will link more than 2,200 of the SSPA's member call centers through its Web-based platform.
Walker Information, a research firm specializing in customer loyalty issues, has released a benchmark study that reveals the loyalties of IT customers.
Certain sectors within CRM are showing signs of steady strength.
NetLedger unveiled the latest member of its family of hosted solutions for low-end mid-market companies.
The customer self-help solution aims to increase customer satisfaction and reduce contact center interactions.
Retailers are wincing at their latest disappointing sales figures for the month of September, requiring many to take a closer look at their CRM initiatives.
IBM Corp. has selected Touchtone Corp.'s Wintouch eCRM suite as an alternative CRM solution for the IBM iSeries enterprise platform.
Only six months after the release of Affinium 4 in April, Unica Corp. announced the coming of Affinium 5, slated for general availability in December.
FrontRange Solutions today announced the availability of HEAT Service & Support 7.0.
National Customer Service Week '02: Started by the International Customer Service Association in 1988, NCSW was proclaimed a national event by the U.S. Congress in 1982.
SAP AG this week appoints William R. McDermott; NativeMinds Inc. has appointed four executives to aide in the company's growth; Help Desk Institute and Robert Half Technology, launch the HDI Career Center.
Pivotal Corp. announced its intention to acquire MarketFirst Software Inc. today to win more customers looking for a marketing automation solution.
One of the largest consulting and systems integration firms is changing its well-known name. KPMG Consulting Inc., which has existed in one form or another for nearly 100 years, announced this week that it has become BearingPoint Inc.
E.piphany Inc. this week announced that it is teaming with Microsoft Corp. on Web services that will result in the integration of Microsoft's a next-generation geographic mapping system with E.piphany's E.6 CRM suite.
Automated voice messaging for sales, marketing, and customer service campaigns do not have to be so impersonal.
J.D. Edwards & Co. recently announced plans to standardize its suite of business applications on IBM's collaborative business infrastructure.
The connection between HR and CRM applications is getting stronger, thanks to the announcement of PeopleSoft HelpDesk for Human Resources.
Spending on technology that measures marketing efforts takes center stage; three guiding principles
A new alliance with Clear Technologies positions IBM strongly for a mid-market push
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