This piece was written to accompany the feature story, "Unbaffling the Battery," in the May 2001 issue of Field Force Automation magazine.
Daily News,
Posted 20 Apr 2001
This Q&A with storytelling guru Steve Denning was written to accompany the feature story, "Once Upon an Enterprise," in the May 2001 issue of Knowledge Management magazine.
Daily News,
Posted 19 Apr 2001
This piece was written to accompany the feature story, "Unbaffling the Battery," in the May 2001 issue of Field Force Automation magazine.
Daily News,
Posted 19 Apr 2001
An IDC report predicts that China's e-recruiting market will generate $500 million by 2004
Daily News,
Posted 19 Apr 2001
destinationCRM.com's panel of experts is the perfect place to cull practical wisdom in troubled times. During the month of March we challenged twelve members of our panel to suggest several strategies businesses can adopt to keep customer initiatives on track while weathering the economic downturn. Not surprisingly, a prevalent message was "back to basics." But not just old basics--new basics as well.
Daily News,
Posted 19 Apr 2001
A destinationKM.com White Paper
Daily News,
Posted 19 Apr 2001
A destinationKM.com White Paper
Daily News,
Posted 19 Apr 2001
It has never been easier to conduct online surveys. With just a credit card, companies such as Zoomerang from MarketTools and QuickTake from SanFrancisco-based Greenfield Online, allow anyone to conduct thorough customer surveys reviewing information such as customer satisfaction, brand awareness and market potential.
Daily News,
Posted 17 Apr 2001
Ovum foresees a future in which new payment methods displace credit cards from e-commerce.
Daily News,
Posted 17 Apr 2001
With the development of its precharged Instant Power cell phone batteries, Electric Fuel is poised to enter the consumer market.
Daily News,
Posted 17 Apr 2001
This article was written to accompany "Unbaffling the Battery" from the May 2001 issue of Field Force Automation magazine.
Daily News,
Posted 16 Apr 2001
This Q&A with Dovebid Vice President Daphne Li was written to accompany "Dovebid Bets its Assets on E-Business" from the May 2001 issue of E-Business Strategist.
Daily News,
Posted 16 Apr 2001
Daily News,
Posted 16 Apr 2001
Kana Advisor 6 applies business rules to online sales by letting vendors ask consumers what they really want.
Daily News,
Posted 12 Apr 2001
Implementing a CRM solution in a retail environment is a complicated undertaking. To be successful in meeting CRM goals, it is important to follow a structured approach to implementing the technology component of the CRM solution.
Daily News,
Posted 12 Apr 2001
Three major divisions of Grupo Caruso, Latin America's largest conglomerate, are using Aspect's contact server to add multi-channel capabilities to existing single-channel call centers.
Daily News,
Posted 11 Apr 2001
I contend it's because most of them believe that their corporate culture is too hard quantify, too hard to deal with. Ask a CEO to explain corporate culture and his or her answer is often humorous: "Oh, that's the soft stuff." I disagree. Getting people to use new information technology in innovative ways is the hard stuff. Getting people to help the customer use the new technology to run their businesses better is the hard stuff, too. And putting that technology to work, that's the soft stuff.
Daily News,
Posted 11 Apr 2001
This Q&A with LifeMaster CEO Christobel Selecky was written to accompany the feature story, "Investing the Customer with New Value," in the May 2001 issue of E-Business Strategist magazine.
Daily News,
Posted 10 Apr 2001
Combining field service and sales with the traditional CRM definition is further rebuilding business processes.
Daily News,
Posted 09 Apr 2001
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