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PeopleSoft has announced the release of PeopleSoft CRM 8.8 and has introduced three new vertical solutions: CRM for High Technology, CRM for Insurance, and CRM for Energy.
A portal solution bundled with Big Blue's hardware and software gives SMBs information to improve productivity and reduce costs
License fee revenue up 35 percent; EPS also rises
Art Technology Group Inc. and Genesys Telecommunications Laboratories Inc., an Alcatel subsidiary, select new CEO and CTO, respectively.
Executives on a recent panel say flawed practices and operations within companies, not CRM technology, are to blame for CRM failures.
The newly formed company offers a suite of three products tailored specifically to help CPG companies solve this problem of data quality, including InfoLync (category management software); ItemLync (product management and supply chain products); and TradeLync (trade promotion and deduction software).
Reynolds and Reynolds announced Monday it would up its 10 percent minority stake in Networkcar Inc., and purchase the privately held San Diego-based company.
The survey provides evidence that 92 percent of U.S. consumers form their image of a company based on their experience using their call center.
Wearable and embedded training devices represent the future of training and instruction for both governmental and business organizations.
Vignette Vice President of worldwide marketing Nolan Rosen says there are two driving forces behind the acquisition and Vignette's attempts at offering real-time solutions: Companies needing to access and deliver valuable content in any context, and the shift away from huge, monolithic applications towards smaller, custom-built data-delivery models.
The new release, which will be available on December 11, 2002, as a stand-alone component of the Enterprise Performance Management suite, can be used with PeopleSoft's Enterprise Portal.
The new release, which will be available on December 11, 2002, as a stand-alone component of the Enterprise Performance Management suite, can be used with PeopleSoft's Enterprise Portal.
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
A new study predicts that vendors of the five core component technologies used in call centers will see steady growth over the next five years.
Willow CSN Incorporated and HomeSphere get new CEOs, while Motive Inc. appoints two vice presidents.
J.D. Edwards made three separate announcements this week, unveiling two new partnerships and a new software program.
Siebel Systems Inc. has appointed USinternetworking as a Premier Platform Partner in the Siebel Partner Alliance.
Corillian was looking for a call center solution that ran on Microsoft's .Net platform and could create a comprehensive view of a customer for customer service representatives.
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