Charlotte, N.C.-based Quaero, a marketing analytics and automation provider, has released its second annual report, Campaign Management Software: Comparative Analysis. Quaero says this report will better assist companies that are choosing a campaign management software solution.
Daily News,
Posted 09 Jul 2001
Kurt Eichenwald's new book looks at what happened when a high-profile company declared war on its own customers
Daily News,
Posted 06 Jul 2001
In 1999, Eastman Chemical Co. of Kingsport, Tenn., added a secure e-commerce site where customers can place orders, make changes and track orders 24 hours a day. But in preparing to launch, Eastman made a critical evaluation of the public area and its conclusions weren't positive.
Daily News,
Posted 06 Jul 2001
Platforms Wireless International (PWI) has found an innovative use for these airships--carrying 1,500-pound airborne relay communications (ARC) systems to bring telecommunications services to rural areas.
Daily News,
Posted 05 Jul 2001
Building and maintaining a qualified staff is a constant challenge. Atlanta-based Simtrex offers its answer in Star Trainer, a voice-interactive call center simulation environment that attempts to train and reinforce agents with repeatable, real-world skills and tasks.
Daily News,
Posted 05 Jul 2001
This piece was written to accompany the feature story, "RFIDs: More Versatile Than Bar Codes," in the July 2001 issue of Field Force Automation magazine.
Daily News,
Posted 02 Jul 2001
Sage's Interact buy emphasises the growth of CRM in the small to mid-sized space. But can Sage and others deliver on the wild expectations?
Daily News,
Posted 02 Jul 2001
Joanne Collins reports on how UK online auction house QXL is tackling customer analytics with a new implementation aimed at recording transactional activity and influencing buying patterns
Daily News,
Posted 29 Jun 2001
Do you invest in infrastructure and employee training to boost long-term effectiveness, or do you cut staff to make your numbers this quarter? Unfortunately, the CRM community has fallen into this either/or trap.
Daily News,
Posted 29 Jun 2001
A look at why two firms scrapped the 88-year-old Arthur Andersen brand.
Daily News,
Posted 28 Jun 2001
Only a small percentage of your customers are profitable; the rest are a drain. But can you tell the saints from the great unwashed? With projects fraught and goals uncertain, eB-21's David Longworth outlines the future for customer analytics.
Daily News,
Posted 26 Jun 2001
This Q&A with Ash Sooknanan is an extension of the "Movers & Shakers" article from the July 2001 edition of Knowledge Management magazine.
Daily News,
Posted 22 Jun 2001
The Postal Service needed some way to structure its data stores so employees could go directly to critical information. Here's how they did it.
Daily News,
Posted 22 Jun 2001
This Q&A with Verna Allee, president of Integral Performance Group, accompanies the "Movers & Shakers" article from the July 2001 edition of Knowledge Management magazine.
Daily News,
Posted 20 Jun 2001
David Owens, chief knowledge officer of The St. Paul Companies, discusses KM as a cure for the corporate diseases that affect the bottom line.
Daily News,
Posted 20 Jun 2001
This Q&A with Baruch Lev is an extension of the "Movers & Shakers" article from the July 2001 edition of /I>Knowledge Management magazine.
Daily News,
Posted 19 Jun 2001
Our third Sistrum survey into online customer service survey found that, of over 180 major UK companies who actively promoted their website in their television and print advertising, 11 out of 12 are wasting hot sales leads.
Daily News,
Posted 18 Jun 2001
Successful business managers will now lead their companies by practicing good business sense as they develop new opportunities, build stronger teams and apply new Internet solutions. This means spending money carefully and strategizing to maintain a healthy cash flow.
Daily News,
Posted 14 Jun 2001
If deploying knowledge management solutions were easy, I'd likely be out of a job. But it's not--in fact, it's as hard as it is necessary.
Daily News,
Posted 14 Jun 2001
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