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All SAP solutions to run on enterprise services architecture.
Mark Sauter, president and CEO, GTP Associates Inc., said changing behavior is always a long-term process--companies need to begin cultural changes early in the CRM implementation.
One of the issues the TSR aims to change is predictive-dialer call-abandonment rates, or the percentage of calls for which no representative is available to answer the call after a connection is made.
ADAPT says its new product, ADAPTsdk, enables consultants, resellers, and customers to develop customized versions of its ADAPTcrm solution without relying on writing programming code.
Clear Technologies is already making moves to both leverage its existing solutions and to expand its customer base.
E.piphany Inc. announced that popular Web-application servers from IBM and BEA Systems Inc. will be embedded directly into E.piphany's E6.
Self-service technology solutions are key for the retail industry, as they allow store managers to do a lot more than they could before.
Several companies announced news and personnel changes over the past week.
Sales Performance International conducted a study that gathered input from major sales organizations at 113 companies, the majority of which have global sales teams and are focused on selling technology or financial services.
A number of leading IT vendors are working together to improve how various Web services function and impact the delivery of data.
The most important way for companies to gain a better understanding of what their customers want is to shift focus from doctors to patients.
Contrary to the speed-to-resolution factor associated with call center agents and their ability to quickly answer customer queries, customers are spending more time on the Web because the tools they are using to find their answers are working.
The layoffs account for approximately three percent of SAP's total U.S. workforce; no additional layoffs are on tap for SAP.
The solution is designed to reduce incentive management expenses by streamlining administrative processes and to reduce the burdens associated with complex incentive plans across diverse business units.
Salesforce.com Inc. has teamed with AvantGo, Inc to offer AvantGo Mobile Sales, called the "My Avantgo" channel, for Salesforce.com customers. This will allow users of Salesforce.com's online CRM solution will now be able to access the information they need through their PDAs.
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
Just under half, 48 percent, of all companies provide real-time data feeds to decision makers, and nearly a third of respondents update their analytic databases hourly.
As enterprises aim at systems integration, the data warehouse comes greatly into play.
Sybase has created a new Infrastructure Platform Group (IPG), and has named Hewlett-Packard veteran Thomas Volk as executive vice president of the group.
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