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Siebel says it worked from press releases and 2002 earnings reports from competitors, filling in the blanks with published 2001 data and customer-analytics industry-growth projections; one industry analyst notes, however, that formal 10-K reports will not be available until March, and favors a more deliberate approach to declaring leadership.
FrontRange Solutions and Baan posted encouraging gains, but those gains were achieved in different ways.
The top 15 CRM solutions are leading the pack by including features like wireless components, XML, Web services, and process-oriented architectures.
Product managers' compensation increased an average of 5.5 percent during 2002; the annual survey looks at both base salary and all bonuses earned by the various marketing professionals.
The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
Part of the University of Michigan's American Customer Satisfaction Index (ACSI), which periodically rates customer satisfaction from zero to 100 in key market areas, the report includes scores for four categories of e-commerce.
Magic Quadrant '03: The report puts leading service providers into four key areas (challengers, leaders, niche players, and visionaries), all measured against each other by their ability to execute.
The HDI 2002 Salary Survey; Egain's new customer service--management software release; Epicor's Clientele Customer Support 8.1 is now available; Clear Technologies and Harte-Hanks announce exec promotions/appointments.
Years of stamping Web addresses on everything from TV commercials to business cards has paid off only if the site is worth visiting more than once.
Datamonitor's recent study found political instability and threats of terrorism worldwide make some countries less attractive; many companies are looking to Canada as an alternative.
Revenues for the year were $209 million, a 12 percent increase over 2000; the company credits the gains to streamlining efforts.
Rogers' message was for organizations to focus on individual customers based on the information customers provide.
Market Central anticipates closing the transaction during early March.
Using Ask Jeeves's technology customers can find answers to questions like "What Novartis products treat cancer?" or "Where can I find information on a product free-trial offer?" and be directed to the appropriate answer or trial prescription.
The module allows companies to automatically update regularly changing Web content like service, support, product orders, shipping, and billing on their customer service portals.
Salesforce.com today announced the availability of upgraded versions of its online service, including improved activity management tools, reporting enhancements, and marketing automation updates, among other updates.
Oracle Corp. has tapped Robb Eklund, as its new vice president of marketing; Allant Group Inc. has announced the appointment of Michael Reynolds as executive vice president of business development; Convergys Corp. announced earlier this week that it has acquired Cygent Inc.
A numbers debate has some in the industry squirming around the question of declaring either SAP or Siebel the true leader, which should prove interesting if and when Siebel or another firm starts declaring CRM revenues in excess of SAP's numbers in an upcoming quarter.
Analytics, data-cleansing technology, and contact center platforms will be hot spots in Latin America.
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