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Merger and acquisition news for Cobalt Group and Cowboy Corp.; Sybase and AvantGo. Product announcements from Alinean; FrontRange Solutions;ServiceWare. Exec changes at Connextions and Curl Corp.
Microsoft is attempting to leverage its momentum with resellers, VARs, and systems integrators to attract potential customers to its recently released CRM offering at a series of seminars, called Microsoft Business Solutions Insight, to be held around the United States.
Email can be saved, but only when companies get serious about staffing it full-time, rather than rotating agents off and on call-taking duties.
Eyretel, a U.K.--based provider of compliancy and recording solutions, would give Witness a much greater geographic scope.
J.D. Edwards and ClientLogic are setting up shop in India; the news comes fast on the heels of a report by Datamonitor that claims that political and economic instability in India has American companies choosing Canada for offshore call center development.
An effective employer/employee relationship will create various benefits, including lower employee training costs, higher levels of customer care and satisfaction, and enhanced synergy between a company's culture and the needs and desires of its employees.
The company has given no exact target dates or hard numbers, but it may be looking to see U.S. revenues increase to about 50 percent of total operations.
The goal is to help organizations graduate from descriptive analytics to prescriptive analytics; the difference is that descriptive analytics captures historical customer data, where as prescriptive analytics creates actionable analysis on the data captured.
The report focused on markets that held the most potential for growth in six areas: automotive, travel and leisure, healthcare and pharmaceuticals, logistics, financial services, and the public sector.
Microsoft announced this week that its Microsoft CRM solution has gained some traction with resellers and company partners; ChannelWave Software will introduce an updated version of its flagship partner relationship management product; IntelliCorp has appointed George D'Auteuil Jr. to the position of chief executive officer; Precision Response has announced the promotion of Miguel Ramos to vice president of strategic planning.
Siebel says it worked from press releases and 2002 earnings reports from competitors, filling in the blanks with published 2001 data and customer-analytics industry-growth projections; one industry analyst notes, however, that formal 10-K reports will not be available until March, and favors a more deliberate approach to declaring leadership.
FrontRange Solutions and Baan posted encouraging gains, but those gains were achieved in different ways.
The top 15 CRM solutions are leading the pack by including features like wireless components, XML, Web services, and process-oriented architectures.
Product managers' compensation increased an average of 5.5 percent during 2002; the annual survey looks at both base salary and all bonuses earned by the various marketing professionals.
The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
Part of the University of Michigan's American Customer Satisfaction Index (ACSI), which periodically rates customer satisfaction from zero to 100 in key market areas, the report includes scores for four categories of e-commerce.
Magic Quadrant '03: The report puts leading service providers into four key areas (challengers, leaders, niche players, and visionaries), all measured against each other by their ability to execute.
The HDI 2002 Salary Survey; Egain's new customer service--management software release; Epicor's Clientele Customer Support 8.1 is now available; Clear Technologies and Harte-Hanks announce exec promotions/appointments.
Years of stamping Web addresses on everything from TV commercials to business cards has paid off only if the site is worth visiting more than once.
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