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Organizations are using speech recognition technology to bridge the gap between speech and text.
SAS this week reported its fiscal year-end 2002 financials, and for the 26th consecutive year the company showed revenue growth.
An attentive, semicaptive audience is what CallMe Corp. offers to companies and advertisers willing to purchase its Double Blind Date technology.
To achieve enterprisewide strategies and solutions, companies will need to blend an enterprisewide strategic vision with business intelligence expertise and business process management skills.
Unica has decided not to participate in tomorrow's auction of the company, because its main assets--the software developers--are no longer with Xchange, says Carol Meyers, vice president of marketing at Unica.
Salesnet announced that users of its hosted SFA solution will be able to integrate with Qualte's online customer service solution.
A Gartner survey indicates that 42 percent of the total number of CRM software licenses bought by businesses goes unused; U.S. companies are spending their IT dollars more wisely than their European counterparts; Keynote created the Keynote User Group; Astea International has announced the appointment of Nicholas Remzi to the new position of sales and marketing director, Europe; and Sedona Corp. has appointed Victoria Looney to its board of directors.
GreaterChinaCRM.org is a Web site dedicated to not only providing CRM news and information to the Chinese market, but is also focused on helping the rest of the world to realize the vast CRM potential of this nation.
In a poll of 111 corporate decision-makers at firms with more than $500 million in annual revenues, three quarters of the survey group expressed satisfaction with its CRM results. The largest obstacle to success, cited by nearly half the survey group, was corporate resistance to the process changes that come as part of a CRM transformation.
Siebel said its acquisition of Janna was a move to integrate Janna's technology into the Siebel eBusiness Applications; industry watchers say it is common practice at many companies to eventually drop support for acquired products.
Firstwave Technologies announced Tuesday the acquisition of Connect-Care, a CRM software developer for the software industry, through a merger with a subsidiary of Firstwave.
The number one challenge facing businesses today is the integration of old and new technologies, says systems integrator BEA.
Hewlett-Packard's creation of a dedicated Web services management team allows HP to both defend the current marketplace and still help partners see opportunities to go to market with a product and bring new value to customers.
The news bodes well for Salesforce.com, which targets sales professionals for its products by providing them with a lower-cost alternative to large software implementations; also fueling sales at the company are some recent, large corporate-customer wins.
The product, called Customer Choice Platform, blends outsourced live support with the company's proprietary software solutions.
Giving customers software that they have complete access control over and by making it fully compatible with existing ACT! programs has put Best in a good position to continue to turn good profits.
Merger and acquisition news for Cobalt Group and Cowboy Corp.; Sybase and AvantGo. Product announcements from Alinean; FrontRange Solutions;ServiceWare. Exec changes at Connextions and Curl Corp.
Microsoft is attempting to leverage its momentum with resellers, VARs, and systems integrators to attract potential customers to its recently released CRM offering at a series of seminars, called Microsoft Business Solutions Insight, to be held around the United States.
Email can be saved, but only when companies get serious about staffing it full-time, rather than rotating agents off and on call-taking duties.
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