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CSG, a division of Toshiba America Information Systems, will preinstall ADAPTcrm CRM software on Toshiba Magnia(R) Z310 wireless servers, but simply going wireless will not advance the state of mobile CRM, says one analyst.
etalk Corp., which provides performance monitoring tools for call centers, is expanding its business into Latin America with the help of local business partners.
A review of some of the hot new products hitting the market this week.
The newest CRM solution from SAS hopes to build on the successes the company has experienced with other industry specific ASP offerings.
Intensive training programs, access to sales resources for pre- and postsupport on product demonstrations and implementations, and marketing tools and programs for lead generation are a few of the resources available to Epicor partners through the program.
The report claims that retailers are looking for IT solutions that can streamline online and offline sales processes.
Without a predefined set of mutually agreed upon metrics for a CRM implementation, or any large-scale implementation for that matter, failure cannot be accurately measured.
Many company executives still don't have a clear understanding of what RTE is or how to properly implement it.
A roundup of CRM news from the past week.
SAP's new Business One is designed to aid smaller companies better access real-time data; company teams with American Express for distribution, service.
Microsoft's online CRM strategy is not a threat, competitors say.
Salesforce.com, Best Software, and SupportSoft are among companies introducing products that help workers more easily send and receive email messages, significantly increase database performance, and shorten help desk or customer service calls.
The report claims that CRM spending will increase in 2003, and that CRM users are generally more satisfied with their sales force automation applications than with customer service and marketing CRM applications.
Dovetailing VorTecs computer telephony integration with SER's existing solutions will give the company the opportunity to "change the whole economic model."
Onyx has teamed up with IBM to offer a new, hosted, "on-demand" CRM solution based on open architecture supporting multiple users from disparate platforms.
Interaction Advisor features self-learning analytics, rules, and analytics that work together in real time to create offers, multichannel offer execution capabilities, and closed-loop monitoring and analysis of campaigns.
Technicians using OTIS can reply to customer questions via email text or with an embedded video stream that shows the end user how to resolve the problem.
Synergex announced it has released a new CRM analytics subscription service called VisualSmart, intended to work with data generated by Salesforce.com.
A round up of CRM news from the past week
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