If only you could capture, analyze and act on the details of the relationships that go on from day to day and year to year between your field people and the clients they serve you could mine a rich new resource- -field data- -which could become an invaluable corporate asset.
Daily News,
Posted 17 Aug 2001
If you're the type that likes to take the road less traveled, read on to find out what capabilities you can get by diverging from the Palm OS majority.
Daily News,
Posted 17 Aug 2001
While competition is mounting, especially from upstart Handspring, Palm is still the recognized leader in handheld computing products, controlling roughly 60 percent of the handheld market.
Daily News,
Posted 17 Aug 2001
If you missed the August 15, 2001 Web chat, here is a full transcript of the event. Forrester Research analyst Chris Kelly and CRM magazine contributing editor Jason Compton examine solutions for gathering, sorting and marketing customer information by answering participant questions.
Daily News,
Posted 17 Aug 2001
Choosing the right sales force for your CRM-savvy company means more than just finding people who know the software. The new sales person must be willing to farm existing customers as well as chase down new ones
Daily News,
Posted 16 Aug 2001
One of the most persistent myths about KM is that it is technology based. Unfortunately, cutting-edge gadgets do not KM make.
Daily News,
Posted 15 Aug 2001
E-merchants hoping to use CRM technologies to improve that vitally important customer touch point, the contact center, beware: In their current state, many contact center functions may serve only to drive online customers away. And who among us cannot sympathize with these disgruntled customers.
Daily News,
Posted 14 Aug 2001
As the border between Web and wireless melts away, pure-play HTML--the lingua franca of the Web since 1990--has worn out its welcome. In today's business model, offering instant, anywhere access to a customer database is a key to a successful field force.
Daily News,
Posted 14 Aug 2001
Over the next six months, I will be writing a series of features focused on the broad topic of e-CRM. I don't intend to enter the terminological blood bath around what exactly I mean by e-CRM but I can say that I will cover CRM as it applies to digital channels--focusing on people (consumers largely), processes and practicalities rather than technology.
Daily News,
Posted 14 Aug 2001
The latest phrase to dance on industry lips is Demand Chain Management, a term which is, depending on your needs, either the next round of meaningless marketing jargon or a futuristic, well-thought-out approach to business.
Daily News,
Posted 14 Aug 2001
A new Bluetooth wireless e-tagging technology called BlueTags from a Denmark-based company of the same name may change how road warriors work. By attaching an e-tag to a briefcase, suitcase or portable PC, an airport employee or passenger will be able to track the object during its travels.
Daily News,
Posted 14 Aug 2001
Why is knowledge management so hard to define? The concept itself is no longer new, although the terms used to label it vary: learning management, information management, expertise management and so on. Yet ask any two experts for a precise definition of KM and you'll likely get very different answers.
Daily News,
Posted 14 Aug 2001
With the right technology, organizing and utilizing a company's knowledge shouldn't be a big deal, should it? But why then--regardless of the multitudes of cash dropped for high-tech solutions--do knowledge management initiatives fail?
Daily News,
Posted 14 Aug 2001
With widespread layoffs and cutbacks, CRM vendors prepare for the worst in a weakened economic climate
Daily News,
Posted 10 Aug 2001
Enterprises are looking to RIM's BlackBerry wireless handhelds to give mobile workers a real-time link to applications and keep data up to date.
Daily News,
Posted 10 Aug 2001
The difficulty of proving that spending on knowledge management increases profits has plagued KM proponents. Much has been written about this problem, but we have yet to develop a methodology for demonstrating a financial return on investment on knowledge management.
Daily News,
Posted 06 Aug 2001
A well-trained workforce is the backbone of every organization. Yet, finding the best way to deliver that training is the never-ending ordeal of the business.
Daily News,
Posted 03 Aug 2001
With its trust-based transaction settlement solutions, Escrow.com facilitates the last mile of e-commerce.
Daily News,
Posted 02 Aug 2001
Both the evidence and the experts suggest that knowledge management initiatives and tools should not be among the cuts. Processes that extract and save knowledge and make it available to other employees--even if there are fewer of them--can ease the impact of contraction on a company.
Daily News,
Posted 02 Aug 2001
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