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Some executives may see themselves faced with an important decision: whether to spend IT dollars to upgrade systems that may become obsolete, or to invest heavily in CRM technologies based on new systems that may or may not take precedence.
All three of the EPM for Industries solutions will be available in the fourth quarter of 2003.
Hilton's OnQ system integrates all the primary functions of the hotel, including front office, housekeeping, accounting, finance, human resources, night audit, groups and packages, revenue management, and forecast management.
Salesforce.com has officially announced its first quarter of profitability; Kanisa, a provider of customer service applications, has appointed Bruce Armstrong as CEO.
Envision Telephony and Utopy partnered today to use speech recognition and analytics tools to get a better understanding of agent performance and how it relates to customer satisfaction and loyalty.
Any CRM initiative is only as good as the people involved, and PeopleSoft is aiming to help companies hire the right people for the job with its new Recruitment Solutions 8.9.
Salesforce.com grabbed the Codie for Best Software Service, and for the second year in a row the ASP was named Best Customer Relationship Management Program.
PeopleSoft's 170 enterprise software programs are now available in Linux versions; e-talk,'s new functionality, e-talk Recorder, is announced; and Answerthink has introduced Rapid Insight, a business intelligence solution designed to add decision making support and financial analytics to enterprise systems.
ClientLogic and Siebel have agreed to implement a rolling payment plan for customers, enabling them to absorb the blow of large CRM implementations over time.
Companies in general are looking to be more customer-centric than ever, and this will help many in the tech sector.
The report, titled "The Case for Knowledge Management in CRM," says that KM has been slow to develop in CRM processes.
The firm has two components to its customer service call-back policy, the 2 Hour Call Back Guarantee and the 2 Hour Call back Challenge.
According to Forrester Research's Paul Hamerman, although Oracle had a late start out of the gate--falling behind Microsoft, Siebel Systems, PeopleSoft, and others with CRM mid-market initiatives--there is still plenty of room for Oracle.
This week in CRM news: NetLedger gets vertical, Onyx expands financial services CRM, RightNow has great quarter, and more.
Having a winning season always boosts ticket sales, but most attendees concur that it takes more than a winning record to keep filling the stands.
One major problem with technology is that it will make marketing even more intrusive.
Products and services that hit the market this week from Pivotal, Sprint, Gartner, and others.
Siebel announces the expansion if its strategic alliance with BEA Systems in the hope of strengthening its commitment to providing an easier integration environment for users of Siebel 7.
PRM scored the highest for sales deployments, with 66 percent of sales respondents saying they had received demonstrable ROI.
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