Service level agreements provide a performance benchmark that can build customer trust and attract new users. New solutions are available to help companies create and adhere to their SLAs; however, experts urge finding a good match before adopting one.
Daily News,
Posted 18 Oct 2001
Daily News,
Posted 18 Oct 2001
Daily News,
Posted 18 Oct 2001
Daily News,
Posted 18 Oct 2001
You arrive for five days of skiing in the Canadian Rockies, at a lodge managed by Intrawest Corp., one of the largest vacation resort operators in North America. It's peak season, and with the slopes as busy as anthills, you anticipate long lines for ski rentals, lift tickets and other resort services, but hey, the snow is deep and the sky is blue. Waiting in line is the price you pay this time of year.
Daily News,
Posted 17 Oct 2001
Daily News,
Posted 17 Oct 2001
Daily News,
Posted 17 Oct 2001
Sharing knowledge between members within a supply chain can streamline the manufacture and exchange of goods. But experts caution manufacturers to examine the specific knowledge needs of their partners, as well as the risks involved in sharing information.
Daily News,
Posted 16 Oct 2001
Daily News,
Posted 16 Oct 2001
Intel has given its sales management team the controls with dashboard software that not only monitors sales performance, but also recommends corrective action.
Daily News,
Posted 15 Oct 2001
A study of UK-based e-commerce integrators by Forrester Research reveals several deficiencies in their technology, business strategies and marketing as the companies attempt to cater to the mobile device market.
Daily News,
Posted 15 Oct 2001
Daily News,
Posted 15 Oct 2001
Sales force automation solutions may provide concrete results, but their performance thus far has tended to disappoint users. To get around this, some companies argue for integrating them into a total CRM solution.
Daily News,
Posted 12 Oct 2001
CRM solutions providers are caught in a potentially deadly game wherein gaining recognition for innovative technologies has become more important than providing a solid product.
Daily News,
Posted 10 Oct 2001
Many companies today are pushing to expand the functions of their human resources departments to include KM. But doing so requires both an understanding of HR's capabilities and why staff may be reluctant to shift away from their traditional roles.
Daily News,
Posted 10 Oct 2001
In many ways online communities represent the Holy Grail of what the Internet is supposed to make uniquely possible, opening up new ways for companies to interact with their customers. But how do you make online communities work? What is the ROI for investing in community building?
Daily News,
Posted 09 Oct 2001
As business and government push to streamline operations by getting their forms online, accepted standards and new technologies both offer help.
Daily News,
Posted 09 Oct 2001
In many ways online communities represent the Holy Grail of what the Internet is supposed to make uniquely possible, opening up new ways for companies to interact with their customers. But how do you make online communities work? What is the ROI for investing in community building?
Daily News,
Posted 05 Oct 2001
Outsourcing contact center functions can help save your company time and money and result in happier customers and employees. However, not taking the time to find the right company to outsource to can end up causing more trouble than it solves.
Daily News,
Posted 05 Oct 2001
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