Company executives tout enterprise service automation as the new CRM.
Daily News,
Posted 01 Nov 2001
Daily News,
Posted 01 Nov 2001
As banks branch out onto the Internet, many are adopting CRM technology and methods to increase customer satisfaction.
Daily News,
Posted 31 Oct 2001
Daily News,
Posted 31 Oct 2001
Daily News,
Posted 31 Oct 2001
Daily News,
Posted 30 Oct 2001
When automating CRM functions within a company, business leaders must both take into account and priorities the needs of its different departments, and stick to those priorities throughout implementation.
Daily News,
Posted 29 Oct 2001
Daily News,
Posted 26 Oct 2001
Daily News,
Posted 25 Oct 2001
The government has begun adopting customer resource management tools and techniques in an attempt to provide better online service to citizens. Unfortunately, the fragmented nature of their approach prevents this from being truly effective.
Daily News,
Posted 24 Oct 2001
Daily News,
Posted 24 Oct 2001
Daily News,
Posted 24 Oct 2001
Daily News,
Posted 24 Oct 2001
Daily News,
Posted 24 Oct 2001
Document management tools were originally designed to deal with static documents that emulated their paper counterparts. But as content delivery becomes increasingly dynamic and collaborative, document management must change as well.
Daily News,
Posted 23 Oct 2001
Daily News,
Posted 23 Oct 2001
Daily News,
Posted 23 Oct 2001
Jim Dickie takes a look at companies' admitted weaknesses in their sales force policies and procedures and suggests how to change them.
Daily News,
Posted 22 Oct 2001
Although the debate of opt-in vs. opt-out marketing models has focused primarily on privacy and ethics, the economic side of this issue has received relatively scant attention.
Daily News,
Posted 22 Oct 2001
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