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Salesforce.com, Best Software, and SupportSoft are among companies introducing products that help workers more easily send and receive email messages, significantly increase database performance, and shorten help desk or customer service calls.
The report claims that CRM spending will increase in 2003, and that CRM users are generally more satisfied with their sales force automation applications than with customer service and marketing CRM applications.
Dovetailing VorTecs computer telephony integration with SER's existing solutions will give the company the opportunity to "change the whole economic model."
Onyx has teamed up with IBM to offer a new, hosted, "on-demand" CRM solution based on open architecture supporting multiple users from disparate platforms.
Interaction Advisor features self-learning analytics, rules, and analytics that work together in real time to create offers, multichannel offer execution capabilities, and closed-loop monitoring and analysis of campaigns.
Technicians using OTIS can reply to customer questions via email text or with an embedded video stream that shows the end user how to resolve the problem.
Synergex announced it has released a new CRM analytics subscription service called VisualSmart, intended to work with data generated by Salesforce.com.
A round up of CRM news from the past week
CRM can be part of an innovation agenda, but it will more likely show up as part of a broader effort, such as a knowledge-worker empowerment strategy.
ePartners offers a money-back guarantee on its MS CRM implementations.
Siebel Systems has been positioned in the Leader quadrant in Gartner's Business-to-Business CRM Suite Magic Quadrant for 2003, and has a top ranking in two of four of the Gartner Group's Magic Quadrants.
Oracle reported revenue growth of 2 percent and earnings growth of 12 percent for the third quarter of 2003, ended February 28, 2003, but the stock took a 6 percent tumble.
An employer brand certainly begins with the consumer brand, but needs to include an internal brand message and thereby create a platform for alignment of employee, supervisor, and management behaviors.
PeopleSoft is integrating IM capabilities from IBM, Microsoft, and Yahoo! in its enterprise software; also adding real-time collaboration to its new portal solution.
While SAP announces customer wins the water utilities sector, Orcom, an outsourcer of customer information systems (CIS) and billing services, has made available its first hosted service for water utilities.
Retail companies are realizing the importance of making CRM investments; more companies have stepped up to offer migration programs for customers of the now-defunct CRM vendor Xchange; and Dendrite International, BMC Software, and Saratoga Systems announce exec changes.
In the wake of the dot-com fallout, email marketing is still profitable: Jupiter Research reports that e-marketing was a $1.4 billion business last year.
CRM vendor Onxy Software plan to be a leader in embedded CRM, and is embedding its application in the offerings of such partners as Reuters, IBM, and Metavante.
Siebel says that the lion's share of R&D will be dedicated to reducing the running expenses--it turns out that the vast majority of IT dollars goes into the ongoing care and feeding of enterprise applications.
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