A payment protection insurance company adopted data warehousing software to allow it to more efficiently audit its profit/loss ratios and respond to different regional business climates.
Daily News,
Posted 16 Nov 2001
Daily News,
Posted 16 Nov 2001
The more complex and widespread a wireless network is the more likely it is that something will go wrong within it. A company specializing in heading off such disasters gives pointers on coping with this ongoing problem.
Daily News,
Posted 15 Nov 2001
Daily News,
Posted 14 Nov 2001
Terminology is like currency--invaluable, but if too much of it is thrown around, it becomes devalued. Is demand chain management simply CRM under a new label, or a truly breakthrough business model?
Daily News,
Posted 13 Nov 2001
Daily News,
Posted 13 Nov 2001
Daily News,
Posted 13 Nov 2001
Daily News,
Posted 09 Nov 2001
Daily News,
Posted 09 Nov 2001
Even now, most customers are used to receiving their customer service over the phone. New business processes and technologies can help streamline their access to needed information.
Daily News,
Posted 07 Nov 2001
We call center veterans have been focused on quality for years. We invented the phrase "this call may be monitored for quality purposes" some time ago and continue using it, even today, as a badge of honor for our companies' focus on providing quality customer service. Consumers are accustomed to hearing it, and many say they like knowing that their calls may be monitored so their experiences and voices can be heard.
Daily News,
Posted 06 Nov 2001
A close look at middleware -- what it is, how you get it, and most importantly, why today's companies need it.
Daily News,
Posted 06 Nov 2001
In theory, Web analytics can tell you everything you ever want to know about your customer at the touch of a button. In practice, it's not that simple.
Daily News,
Posted 05 Nov 2001
China's induction into the World Trade Organization (WTO) will expose the country's banking, finance and telecommunications sectors to greater foreign ownership and competition, creating a greater need for CRM service and solutions providers, according to Tim Zhou, Country Manager of Altitude Software's People's Republic of China division.
Daily News,
Posted 05 Nov 2001
Siebel's veteran of both engineering and marketing discusses the need for adaptability in service businesses.
Daily News,
Posted 02 Nov 2001
Rapid-rollout CRM solutions offer users fast, targeted solutions to specific customer relations problems. Questions remain however as to the true usability of these pared-down offerings.
Daily News,
Posted 02 Nov 2001
Daily News,
Posted 02 Nov 2001
Daily News,
Posted 02 Nov 2001
Daily News,
Posted 01 Nov 2001
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