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Adds valuable capabilities to reveal key performance indicators and deliver best-available IVR self-service business intelligence.
Fifty-eight percent say they would like more promotional offers.
Social Engagement & Monitoring solution now supports simplified Chinese, Spanish, and Portuguese.
The surveying tool is geared toward SMBs for gathering customer and employee feedback.
With the fourth generation of Chatter Mobile, employees will be able to edit records, view dashboards and take any business action.
Users can incorporate KarmaCRM into other business processes and workflows.
The acquisition expands the loyalty management firm's U.S. presence.
Rapleaf, Zapier, and Import2 are now integrated with the open-source CRM application.
Smartphones make up 56 percent of all devices currently in use.
New Forrester research finds that all business decision-makers are regular users of social media.
The deal brings an integration of voice, data, and SIP carrier services with 3CLogic's call center software.
Online marketers can now engage brand influencers and their social ‘look-alikes.'
Platform brings marketing technologies and data together.
Sales Performance Accelerator combines Salesforce.com's Sales Cloud, Data.com, and Work.com.
Users can build their own Salesforce CRM system right into Gmail.
The latest in its Business Impact Solutions suite seeks to help organizations maximize performance and operational efficiency.
Joint customers can now leverage advanced social analytics to drive real-time engagement.
The 5.0 release consolidates analytics offerings on one platform.
More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.
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