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The open architecture platform enables integrations with account-based marketing tools.
The company prominently featured the Apttus Intelligent Cloud and Apttus E-Commerce solution.
The acquisition brings together robotics, analytics, and case management to enable more productive contact center employees. (Featured on SmartCustomerService.com.)
The vendor enriches Oracle's Audience Data Marketplace with more than 200 segments.
The gUnify Connector aims to give cloud-dependent companies streamlined client management.
The solution identifies the best sales targets and provides the means to contact them.
The redesigned help function within the app will tackle common questions and concerns and give riders easy access to passenger ratings. (Featured on SmartCustomerService.com.)
The new tool scours social and professional networks to surface prospects, while making follow-up work easier.
In this exclusive interview, CMO Robert Tas discusses the company's 'record year,' recent enhancements to the Pega 7 platform, and future product goals.
The two solutions join up to assist online marketers with a host of pricing and real-time features.
A new tool serves as a digital forum for sales and marketing reps to work together
The all-in-one solution provides engagement management tools from a single dashboard.
Using Vibes' Catapult mobile marketing platform, companies can send automated service messages across mobile channels.
A new study reveals that Millennials have a lower tolerance for customer service issues than Boomers, but also tend to value effective issue resolution more than their older counterparts. (Featured on SmartCustomerService.com.)
The consultancy will join IBM's Interactive Experience division.
The partnership aims to address customers' data analysis needs more quickly.
Inbenta's Hybrid Chat service enables a collaborative experience between virtual assistants and live customer support. (Featured on SmartCustomerService.com.)
By integrating the social selling app, the platform aims to help salespeople ‘jump in and start a conversation.'
The solution looks to build a single customer view utilizing data from multiple channels.
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