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Support for Outlook 2016 and new template options that are easier to find and use round out the updated sales and marketing platform.
Speakers noted that 'word of mouth at scale' is the route to big returns on investment
The solution is an intelligent calendar designed specifically for salespeople.
App marketplace AppFoundry and developer portal DevFoundry have see rapid growth, with AppFoundry offering more than 100 customer experience apps and DevFoundry supporting over 250 users. (Featured on SmartCustomerService.com.)
inContact has partnered with HelpSocial to bring social media customer care capabilities to contact center agents using inContact's Open Cloud Platform. (Featured on SmartCustomerService.com.)
The partner program aims to help B2B marketers build their ABM technology stacks by consolidating and classifying software vendors according to their functions.
The solution can help users identify and engage sales-ready leads based on social media activity in their Marketo databases.
The new tools aim to help sales organizations develop strategies around key performance indicators.
The Mobile Presence Management and Marketing Platform can use in-store shopper behavioral data to deliver personalized digital content to customers.
Volker Hildebrand and Sameer Patel comment on the changing nature of customer relationships and how businesses should view systems of record and engagement.
AirHelp is working to eliminate some of the customer service hassle associated with air travel by handling the refund or reimbursement process for customers. (Featured on SmartCustomerService.com.)
The B2B Tech Index, a follow-up to the B2C CX Index, helps tech companies plot how their customer experiences impact loyalty and retention.
The technology applies machine learning and human language analysis to outline "psychographic" customer profiles.
One of Vizury's key capabilities is the use of personal marketing messages, which the company uses to help marketers ensure that their products are purchased rather than abandoned.
ActionCX from MaritzCX turns customer feedback into insights that can drive company-wide change.
The Actions update allows users to extend tailored messages beyond a customer's email inbox.
The new solution—Magento Analytics—looks to provide users with actionable data and insights.
The $9.3 billion acquisition could herald more deals involving the industry's big players, experts say.
As brands increasingly strive to provide self-service options for customers to solve straightforward problems quickly and efficiently, contact centers are taking on new roles. (Featured on SmartCustomerService.com.)
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