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The CRM platform leverages machine learning capabilities to streamline common support interactions. (Featured on SmartCustomerService.com.)
The solution aims to power 'people-based marketing' by unifying cross-channel data.
The platform is designed to help reps locate content suitable for their sales interactions.
Helpshift, a customer service platform for in-app support, is now offering Campaigns, a feature that arms companies with a more proactive approach to in-app customer service. (Featured on SmartCustomerService.com.)
The updates include expanded integrations with Salesforce Service Cloud and NetSuite
Einstein and Commerce Cloud are just two of the products introduced following a busy year of acquisitions for Salesforce.
The company's customer experience solution will now be bolstered by real-time video content.
The technology leverages customer engagement data to help sales professionals tend to their teams, and their most promising opportunities.
The suite of new features are designed to help marketers deliver personalized messages across channels.
Next week's dedication to customer service is an opportunity for brands to treat customers to surprises, perks, and other engagements, but it should be about employee appreciation as well. (Featured on SmartCustomerService.com.)
The new "Max" bot brings conversational elements to Apttus's user interface.
NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
The enhancements can make the targeting process simpler—and show you which accounts to target.
The enhancements are designed to help sales reps quickly master their pitches.
The alliance aims to help companies deliver personalized experiences to customers, while the new releases promote AI and collaboration.
The Consumer Review Fairness Act would make it illegal for companies to prevent consumers from writing bad reviews.
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
The new features are designed to strengthen live video streaming sales and marketing strategies.
The company released the latest version of its project management tool Hanalyzer, as well as SAP HANA express edition, a streamlined version of its platform.
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