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Siebel Systems posted an earnings drop of 92 percent and a revenue skid of more than 30 percent for the first quarter ended March 31. However, the dismal numbers were in line with what analysts and the company expected for the period.
Witness Systems today announced the completion of its acquisition of Eyretel, a U.K. provider of high-volume recording solutions.
This past week Microsoft, Apropos, Firstlogic, and others announced new products.
Based on the Gartner eService Suite Magic Quadrant, a methodology that measures both a company's completeness of vision and its ability to execute that vision, Siebel remains the lone leader in the this arena, while RightNow has emerged as the lone challenger.
Aberdeen Group polled more than 325 customers of Siebel to gauge how effective they deem their CRM implementations.
CRM vendors seeking to enter or already in Asia must focus their limited resources on growing revenues in only one or two geographies where their product and pricing are a good market match, says research firm Datamonitor.
Microsoft Business Solutions announces significant revenue growth, and other CRM news from the past week
Predictive analytics developer SPSS has made available the latest version of its enterprise Web analytics solution, NetGenesis 6.0, which marks SPSS's first platform upgrade since acquiring NetGenesis during the fourth quarter of 2001.
SAP AG today announced a mixed bag of financial results for the first quarter of 2003, ended March 31. Revenue was down, but earnings were up in the quarter.
A roundup of some of the hot CRM products hitting the market this week
After acquiring Baan in August 2000, Invensys is looking to sell the much stronger business unit.
Mexico will be the most likely of all Latin American countries to see a call center outsourcing boom through 2007, due to it having the most stable government and economy in the region, says consulting firm Datamonitor.
Using a methodology called the Forrester Wave, the research group examined the consulting firms' CRM practices across three areas: market presence, strategy, and current offerings.
PeopleSoft, best known for its enterprise business software, is aggressively courting companies squarely in the mid-market with today's announcement of 13 new products aimed at businesses with annual revenue between $50 million and $500 million.
Salesnet has released Salesnet Offline, which allows sales reps to use the complete Salesnet suite when they can't connect to the Web
A roundup of this week's CRM news
Over the next two years companies will shift away from smaller tactical CRM implementations to larger suite implementations, market research firm Meta Group claims in a recently released study.
The launch of Pivotal 5 marks the first time in three years that the Vancouver, BC-based CRM vendor has rolled out a full-suite release.
Canada tops the world in terms of its government's use of CRM to reach its citizens.
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