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The combined company, which will be branded under ICICI OneSource's name, will have more than 3,500 employees and 2,000 seats in four call centers in Mumbai and Bangalore, India.
According to market research, there is a strong link between agent performance and customer churn.
The benefits of EII range from improving the real-time characteristics of business intelligence to easing mergers and speeding development of enterprise portals and e-business integration applications.
Oracle has released the latest version of its E-Business Suite; UpShot announced its UpShot Dashboard and integration with Lotus Notes; Deltek Systems is releasing three new products: Deltek Vision 2, Deltek Costpoint 5, and Deltek Time Collection 5; and Pipkins has announced a new feature called the Real Time Intraday Optimization Suite.
The ERP functionality will link to NetLedger's Web hosted e-commerce capabilities to provide customer, vendor, and partner views of the business transactions.
AltiGen says it chose Convergion because of its nationwide reach and expertise in telecom, CRM, and contact centers.
According to Gartner, 48 percent of North American enterprises surveyed said the economic slowdown has caused them to reduce spending on Web services development, but not so much as to discontinue these projects.
Business Objects has acquired Crystal Decisions in a deal valued at $820 million; Hyperion announced this week its plans to acquire BI firm Brio; Art Technology Group turned its first profit; and Arthur D. Little this week announced that Thomas Manning will assume the managing director role.
META analysts' various sources for generating vendor ratings include vendor surveys, customer references, META research data, and the analysts' collective experience in covering the ChRM market.
Microsoft announced plans to accelerate the release of an international version of Microsoft CRM; to revamp MS CRM's licensing agreements; and to change its certification process for resellers.
Interwoven has released Interwoven 6, which it says can boost the effectiveness of a company's CRM strategy; Pointsec Mobile Technologies has developed a new security system for sales and marketing professionals and their PDAs; Cognos has released Cognos Metrics Manager Version 2.
Siebel Systems reported its sales and earnings for the quarter ended June 30, 2003. Revenues for the second quarter of 2003 were $333.3 million; Chordiant reported revenues for the second quarter of 2003 ended June 30 of $17.1 million; Ascential Software saw some positive numbers for the second quarter ended June 30: revenue was $39.9 million.
The survey indicates that price remains a major concern for business travelers; survey results also indicate that brand and reputation are significant factors when it comes to making business travel arrangements.
According to a recent study, 32 percent of the typical workweek is spent helping others resolve questions.
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
Even after PeopleSoft announced Friday that it has completed its acquisition of J.D. Edwards, Oracle still insists it will complete its hostile takeover of the combined company.
PeopleSoft has completed its acquisition of J.D. Edwards; Green Beacon Solutions announced that it has entered into a marketing partnership with Narragansett Technologies; SAP AG reported a slip in sales for the quarter ended June 30; and Salesforce.com has added Peter Gassner to the company's executive team as general manager and senior vice president for sforce.
A major business-process shift is taking place, where sales reps are letting technology do the talking to doctors.
Kanisa5 is designed to improve agent productivity and reduce incident volume by incorporating various features like one-click CRM-data access, self-learning guided-search capabilities, and collaboration capabilities that help agents digitally connect to experts via a digital chat forum.
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