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The product focuses on simplifying the way users track customers and related projects, manage customer information, and provide customer service.
Teradata says identity theft worries rise, Vignette survey shows customers want more integration, Topcall reports that companies need better disaster recovery systems, and more...
Two reports released today reveal the growing interest in CRM among pharmaceutical companies.
ACCPAC, a subsidiary of Computer Associates, has announced several new CRM products, including a new, hosted version of its CRM solution.
All businesses could benefit from more sophisticated marketing tools, and that these tools offer the greatest potential for return on investment.
PeopleSoft's WPS is designed to help customers tie together all the elements of organizational development; Sane Solutions, developers of NetTracker, and Best Software announced Tuesday that Sane has joined the SalesLogix Technology Partner program; and ChoiceStream has launched the MyBestBets Personalization Platform.
According to a weekly poll drawn from a 20,000-member Gartner panel, U.S. businesses spent below their budgeted levels, recording a score of 95.1 on the GTDI for July.
A report by consulting firm Reservoir Partners examines how organizations still need to be proactive with customer communications.
The most immediate solution that needs to be put in place to safeguard against a repeat of these events is more active alerting systems.
The report states that outsourced call center agent positions in Canada are expected to rise 52 percent by 2007.
The companies say the deal was made to facilitate better end-to-end execution of their offerings.
Under the terms of the stock-and-cash deal, Primus will purchase Broad Daylight for 2,090,000 shares of Primus common stock, plus cash equal to the value of 110,000 shares of Primus common stock.
WebSideStory has released HitBox Enterprise 9; Pivotal has introduced new and enhanced functionality for its Pivotal Healthcare Insurance solution; Portal Software has added features to its convergent billing solution; and Initiate Systems has announced the availability of Initiate Identity Hub 4.0.
The report maintains that this year, participating IT services providers expect to sell 26 percent of their services via other IT services providers.
Eighteen months ago HP set a goal to simplify the digital experience for customers: For example, what began as a 57-step process to take and print a digital photo has been reduced to three steps.
CRM--market leader Siebel has seen its cadre of consultants and technology partners decline from about 700 two years ago to only about 360 today.
The government sector, according to the report, is growing much faster than the private sector, but only in certain short-term areas.
Datamonitor ranks European integrators, Ascential acquires Mercator, JMP says license sales to improve, and more.
Expanding the capabilities of its FootPrints Web-based service desk software, UniPress Software yesterday made available live eSupport tools from Atinav.
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