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Siebel Systems its announced on-demand hosted-CRM application, and emphasized the company's efforts on lowering the total cost of ownership for its CRM products.
Genesys Telecommunications and Microsoft have announced the development of a packaged integration that links Genesys' call center suite with Microsoft's CRM applications; SPSS has released Clementine 8.0; and IBM and Callidus Software announced on Tuesday a global strategic alliance to deliver comprehensive incentive compensation management solutions for the insurance, banking, and telecommunications industries; and more.
Oak Investment Partners acquired Pivotal Corp. this week, and will subsequently be merged with Talisma.
According to a recent online survey by ITtoolbox, 36 percent of survey participants stated the top strategic reason for outsourcing was the lure of cost-savings, whereas 15 percent cited special skills and/or services as the top reason.
PeopleSoft will exceed estimates for license revenue, total revenue, and earnings-per-share for the quarter ended September 30.
IT buyers are looking for long-term value in their purchases, not making decision based solely on cost.
Salesnet has developed a new Business Partner Program; SmartPath has launched a Worldwide Channel Partner Program; and Cincom Systems has acquired CRM software provider Synchrony Communications.
Speech technology vendors showed their wares during the ninth Annual SpeechTEK Exposition and Educational Conference in New York City this week.
Siebel Systems and IBM have partnered to offer a hosted version of Siebel's CRM functionality called Siebel CRM OnDemand.
OneSource Information Services debuts a family of business intelligence modules designed to maximize the productivity of customer-centric functions and organizations.
SAP AG in partnership with Accenture rolled out its program to develop and deliver CRM solutions for banking and insurance firms on a global scale and its Powered by NetWeaver campaign; Teradata has released a new version of its analytics product for the retail industry; and Rockwell FirstPoint has expanded its SMB call center solution to include its Multi-Site Monitoring, Advanced Intelligent Router, Queue Optimizer, and Web Powered Agent applications.
Bush said in a press conference Monday that Americans were fed up with intrusive calls, and that they had a right to stop those calls from coming in "at all hours of the day."
According to the company, VoiceTone lets customers hold natural conversations with computer-based systems.
Salesnet announced a slimmer, trimmer version of its standard CRM suite, aimed at small businesses.
A new Accenture study shows that businesses are shifting away from outsourcing as a cost cutting measure and instead viewing outsourcing as strategic value proposition.
Cognos announced that Fist Citizens bank has chosen its new ReportNet product; outsourcing is the fastest growing technology segment within the federal government, according to a report released by INPUT; UpShot announced Monday that Arasys has selected UpShot's online CRM service; and Witness Systems has appointed Sandra Jimenez as managing director of the company's Latin American operations.
Oklahoma Federal Judge Lee R. West ruled on Tuesday that the FTC overstepped its authority in creating the national list.
The majority of companies polled is still dissatisfied with their plans and report that sales productivity goals are not being reached.
SAP AG has released its newest version of mySAP CRM; Art Technology Group has released the latest version of its self-service solution, ATG 6.1; and ChannelWave and Novell are partnering with the intent to provide CRM systems that are faster and easier to deploy, configure, manage, and extend securely across multiple sales channels.
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