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Based on figures from Britain's National Statistics Office, unsuccessful phone connections costs British businesses nearly L83 million ($139.1 million) a day, or L22 billion ($36.87 billion) in a working year.
One area where C-level executives can make an important difference is in getting marketing on board a CRM initiative.
The market research and analyst firms, which have significant CRM practices, recently posted earnings that indicate a slight uptick in the tech market.
To surmount obstacles organizations need to be able to properly fuse business processes to enable real-time operations.
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
The number-three local phone company (behind Verizon and SBC Communications) is targeting small and midsize business (SMB) customers with its latest offering.
Key findings of the report include the fact that individuals are becoming more and more responsible for the increases in data output.
The Meta Group Tuesday released a report showing that the market for collaboration and document management tools is poised to explode.
Business Objects has announced the completion of integration between BusinessObjects Enterprise 6 and the PeopleSoft Enterprise Performance Management suite; Genesys Telecommunications Laboratories has introduced a new, hosted contact-center solution; and Remedy announced the release of Remedy Customer Support 5.0, an enhanced version of its customer service and support application.
According to the study, 90 percent of customers say they are at least satisfied with their retailers, but less than 50 percent can be considered truly loyal.
Market fragmentation makes it cost-prohibitive for most large vendors and service providers to sell directly into small and midsize businesses. Instead, they rely on local solution providers.
Known for its deep analytics capabilities, E.piphany is fueling its CRM suite with the customer relationship backbone, a set of J2EE services that is designed to enable organizations to solve critical data and process integration issues.
The company is targeting small businesses with between two and 100 workers, a different strategy from the current group of ASPs that is beginning to make headway in larger companies and the enterprise space.
State and local government-IT outsourcing could grow from approximately $10 billion in 2003 to more than $23 billion by 2008; according to a new report by research firm Probe Group, hosted-CRM players have done their job saving customers money; and Dendrite also reported substantial gains in its third quarter ended September 30.
Chordiant met its guidance for the third quarter ended September 30; was able to cut its net loss substantially this quarter; and Sento Corporation was also able to increase revenues and cut losses in its most recent quarter.
Akibia will still have local consultants working at clients' sites, focusing on project management, organizational alignment, business processes, technical architecture, change management, and training.
Mobile technology coupled with CRM lets the corporate office receive timely field intelligence collected by mobile professionals, and mobile technologies help sales representatives and field service workers stay current with their accounts and customers.
Siebel Systems has joined forces with Accenture, Microsoft, and Proscape Technologies to deliver new pharmaceutical marketing capabilities; OneSource Information Services announced that it has released its CatalystSM/Account Intelligence Module for Word 2003; and NetSuite (formerly NetLedger) Tuesday announced that its hosted-CRM suite is now available in Australia.
Business-process fusion is the transformation of business activities achieved by integrating previously autonomous business processes; it is key to achieving integration.
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