CRM software vendor stumbles in Q1; analyst expects more bad news from Silicon Valley companies through the summer
Daily News,
Posted 14 May 2002
Data-platform integrator Acta builds interface to Trillium data-quality software, hopes to address critical data flow and integrity issues
Daily News,
Posted 13 May 2002
Teamwork 4.0 is designed to help companies bolster customer satisfaction by delivering faster, more accurate answers to complex issues
Daily News,
Posted 13 May 2002
The word is out: Integration is the key to unlocking CRM's potential. Everyone from vendors to consultants and customers claim they can do it -- but it's just not that easy, industry watchers say.
Daily News,
Posted 10 May 2002
The lines between service automation and other software are blurring, and thus signaling the fall of standalone eServices
Daily News,
Posted 10 May 2002
How GreenPoint's call center achieved a 300 percent ROI.
Daily News,
Posted 09 May 2002
PeopleSoft contributes SCM and CRM, Agile contributes product chain management; solution addresses PLM broadly, says analyst
Daily News,
Posted 09 May 2002
Analyst: Pavement-pounding salespeople remain skeptical about CRM
Daily News,
Posted 08 May 2002
Analyst: Integrator helps companies translate generic CRM into the most valuable approach for specific industry, business
Daily News,
Posted 07 May 2002
Buyout of Navision expands global presence.
Daily News,
Posted 07 May 2002
State-of-the-art solution for giant, public healthcare agency helps Siebel open market share lead
Daily News,
Posted 06 May 2002
Visual Elk seen as key to corralling remote salespeople
Daily News,
Posted 06 May 2002
Seldom will shoppers fill up their carts and then leave them at the cash register, never to return. But this happens all the time on the Web. That's why CRM Metrix, a marketing software company, announced its Abandonment Tracker product today.
Daily News,
Posted 06 May 2002
Daily News,
Posted 03 May 2002
London-based researcher Datamonitor says PRM and ERM have limited market opportunity today
Daily News,
Posted 03 May 2002
To this end, AMR released a report entitled, 'It Was the Best of Quarters, It Was the Worst of Quarters,' detailing CRM vendors' rocky financial performance in Q1 this year. On the upside, CRM vendors did a noble job of pulling out decent numbers in what is arguably the slowest-selling quarter of the year, according to AMR.
Daily News,
Posted 03 May 2002
CRM suite vendors are biting and clawing for sales in untapped international markets.
Daily News,
Posted 02 May 2002
Keeping in line with other CRM players, Onyx this week unveiled a steep drop in software sales for its first quarter due to weak corporate demand for software.
Daily News,
Posted 02 May 2002
Daily News,
Posted 01 May 2002
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