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Pivotal Software announced today that it will merge with Chinadotcom through its software unit, CDC Software (CDC).
Oak declines upping offer for Pivotal; Siebel rolls out hosted CRM in UK; IDC charts analytics growth; and more.
The SPSS survey found that consumers plan to conduct 25 percent of their shopping online this year, an increase of 6 percent from 2002.
The new version provides integration with SpeechWorks' Suite of network speech solutions from ScanSoft, including ScanSoft's OpenSpeech Recognizer 2.0 speech recognition software and Speechify 3.0 text-to-speech software.
Siebel has added a customer support module to Siebel CRM OnDemand, called Siebel CRM OnDemand--UpShot Edition; SAP AG has announced utility-specific functionality with the latest version of mySAP CRM; and Artisoft and Cynergy Software have announced an integrated solution that enables Artisoft's TeleVantage customers who are connected to Cynergy's Web-based help desk application; and more.
Onyx isn't waiting around to see the results before making a move: It announced today a program to migrate Pivotal customers to Onyx, which enables customers to trade their existing Pivotal licenses for licenses of Onyx Enterprise CRM 4.5.
Channel Intelligence has unveiled its Product Pinpointer to find gifts, while NetByTel has partnered with UPS for better customer visibility into gift tracking.
The automated voice solutions industry has been surging since the late 1990s, with North America leading the way in sales.
Marketing automation software, which grew out of CRM, allows marketers to plan, target, deliver, and measure direct-to-consumer marketing communications, across both online and offline channels.
Business process fusion will drive stronger alignment of IT with core business processes, and provide linkage of operational and management processes with a true end-to-end scope.
Initial interest in porting telephone numbers didn't match the hype surrounding the Federal Communications Commission's recent mandate.
ACCPAC International has released a major upgrade to the company's CRM application for small and midsize businesses; SPSS introduced Predictive Text Analytics, its text-mining solution that can be customized for analytical CRM; and Quadstone has introduced its Wireless Number Portability offering.
All the hosted solutions aim to help companies do more with their sales forces with less up-front investment.
The identity of the ultimate new owner remains up in the air as Onyx earlier this month made a richer stock-only offer to acquire Pivotal and CDC Software last week announced its own bid for the company.
According to the report, health insurance carriers are lagging in customer service and support.
The laws focus primarily on the most heinous practices of shady spammers like deceptive subject lines, lack of opt-out provisions, disguising the source of the email, and delivering pornographic materials with no warning.
RightNow doubles in size in Europe, SSA Global announces Baan roadmap, and more...
The study found that companies that closely manage supplier relationships see greater results over time.
The increase in government e-procurement spending is largely due to the popularity of what is known as reverse funding.
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