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Known for its deep analytics capabilities, E.piphany is fueling its CRM suite with the customer relationship backbone, a set of J2EE services that is designed to enable organizations to solve critical data and process integration issues.
The company is targeting small businesses with between two and 100 workers, a different strategy from the current group of ASPs that is beginning to make headway in larger companies and the enterprise space.
State and local government-IT outsourcing could grow from approximately $10 billion in 2003 to more than $23 billion by 2008; according to a new report by research firm Probe Group, hosted-CRM players have done their job saving customers money; and Dendrite also reported substantial gains in its third quarter ended September 30.
Chordiant met its guidance for the third quarter ended September 30; was able to cut its net loss substantially this quarter; and Sento Corporation was also able to increase revenues and cut losses in its most recent quarter.
Akibia will still have local consultants working at clients' sites, focusing on project management, organizational alignment, business processes, technical architecture, change management, and training.
Mobile technology coupled with CRM lets the corporate office receive timely field intelligence collected by mobile professionals, and mobile technologies help sales representatives and field service workers stay current with their accounts and customers.
Siebel Systems has joined forces with Accenture, Microsoft, and Proscape Technologies to deliver new pharmaceutical marketing capabilities; OneSource Information Services announced that it has released its CatalystSM/Account Intelligence Module for Word 2003; and NetSuite (formerly NetLedger) Tuesday announced that its hosted-CRM suite is now available in Australia.
Business-process fusion is the transformation of business activities achieved by integrating previously autonomous business processes; it is key to achieving integration.
SupportSoft yesterday started shipping its real-time service management software platform, which enables organizations to avoid or resolve technology-related problems.
UpShot's hosted rivals are offering migration paths for customers who are unhappy with Siebel's acquisition of the company.
PeopleSoft announced the expansion of its Customer Loyalty and Retention program with IBM into the European telecommunications service provider market, as well as a new release of its Enterprise Supplier Relationship Management solution.
SAP AG reported a slight slip in revenue for the third quarter ended September 30, but net income was up; Intalio is expanding into Europe; iPhrase Technologies announced that the Corporate Communications Broadcast Network has selected iPhrase to power its search functions; and ICICI OneSource announced Thursday the appointment of Raja Gopalakrishnan as regional director, North America.
The victory marks a big win for Blue Pumpkin, as the lawsuit threatened the very core of its skills-based routing business.
Siebel Systems CEO Tom Siebel said the company's motive for acquiring UpShot is similar to acquisitions it's made in the past, which is, "within a very short time to establish a commanding lead" in its target market.
Siebel Systems Wednesday announced earnings that met Wall Street estimates and said it expects revenues to stay on the incline through next quarter.
Unica Corp. has launched Affinium 6; Salesforce.com's products are now available in Portuguese language editions; and Alcatel and HP have agreed to jointly develop and market a suite of advanced, integrated IT and communication solutions specifically designed for SMBs.
Siemens Information and Communication Networks is integrating its HiPath ProCenter Suites' real-time contact center capabilities with Microsoft Business Solutions CRM.
The number of wireless phone lines in Europe will soon surpass the number of landlines there.
Siebel Systems aims to bring deeper analytics functions to several key industries, including financial services, life sciences, communications, consumer goods, and high technology.
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