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Automating business processes can be the biggest challenge for Comergent's mostly manufacturer and distribution customers--that's why Comergent is offering new functionality and enhancements across the order transaction lifecycle.
Distracted by massive industry consolidation, new technology, and changing infrastructure, it seems telecommunications providers aren't getting a clear signal when it comes to customer complaints
Siebel closes UpShot deal, Datamonitor says more call center seats going offshore, GWI creates new services group, and more...
Dreamforce '03: Salesforce.com today unveiled major upgrades to its two main products at its first annual Dreamforce user conference.
With these new services IBM is applying the same expertise that made it possible for the company to successfully take out costs from the back-end of IT systems for thousands of customers.
Nearly 40 percent of online users plan to do some or all of their holiday shopping online in 2003.
The increase in CRM spending was tempered, however, by slightly down numbers for new spending on network equipment and services.
QlikTech announced the release of version 6.02 of its QlikView business intelligence software suite; PeopleSoft has made available its User Productivity Kit; and Edocs has released a new version of its flagship product, eaSuite 4.0.
Based on figures from Britain's National Statistics Office, unsuccessful phone connections costs British businesses nearly L83 million ($139.1 million) a day, or L22 billion ($36.87 billion) in a working year.
One area where C-level executives can make an important difference is in getting marketing on board a CRM initiative.
The market research and analyst firms, which have significant CRM practices, recently posted earnings that indicate a slight uptick in the tech market.
To surmount obstacles organizations need to be able to properly fuse business processes to enable real-time operations.
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
The number-three local phone company (behind Verizon and SBC Communications) is targeting small and midsize business (SMB) customers with its latest offering.
Key findings of the report include the fact that individuals are becoming more and more responsible for the increases in data output.
The Meta Group Tuesday released a report showing that the market for collaboration and document management tools is poised to explode.
Business Objects has announced the completion of integration between BusinessObjects Enterprise 6 and the PeopleSoft Enterprise Performance Management suite; Genesys Telecommunications Laboratories has introduced a new, hosted contact-center solution; and Remedy announced the release of Remedy Customer Support 5.0, an enhanced version of its customer service and support application.
According to the study, 90 percent of customers say they are at least satisfied with their retailers, but less than 50 percent can be considered truly loyal.
Market fragmentation makes it cost-prohibitive for most large vendors and service providers to sell directly into small and midsize businesses. Instead, they rely on local solution providers.
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