Takes aim at healthcare, with partner Aspect; integrates content creation tools from Ephox; saving face in a storm, says analyst
Daily News,
Posted 06 Aug 2002
Release 6 touts 300 APIs; CTO claims 300 percent growth in sales, low-cost Web services architecture; avoiding the PRM fate
Daily News,
Posted 05 Aug 2002
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
Daily News,
Posted 05 Aug 2002
Two applications join to provide a closed-loop solution for evaluating employee skills and providing customized training
Daily News,
Posted 02 Aug 2002
PRM vendor stumbles in wake of turbulent economy; new technology faces stiff challenges; "wrong message, wrong time," says AMR analyst
Daily News,
Posted 01 Aug 2002
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
Daily News,
Posted 01 Aug 2002
Forrester predicts market comeback; cross-channel integration, verticalization, Web services, new pricing models weigh in; Microsoft will dominate
Daily News,
Posted 31 Jul 2002
Maker of multimedia recording solutions spends $54 million to buy customer facing apps developer
Daily News,
Posted 31 Jul 2002
Global services powerhouse would be created in $3.5 billion stock and cash deal; regulatory review likely, analyst says
Daily News,
Posted 30 Jul 2002
New software keeps employees and customers in lockstep; human interaction verses self-help; watching over workers
Daily News,
Posted 30 Jul 2002
Genesys creates a voice portal; Avaya and Aspect also shout offerings; VXML is being heard
Daily News,
Posted 30 Jul 2002
Plans to increase R&D spending and headcount; a shining marketing light among tech's doom and gloom; "a drop in the bucket," says analyst
Daily News,
Posted 29 Jul 2002
Avaya delivers latest version of interactive voice-response system; supports VXML 2.0; "Not quite Star Trek," says CRM evangelist
Daily News,
Posted 26 Jul 2002
Pivotal, Onyx move closer to profitability; sequential licensing revenue on the rise
Daily News,
Posted 25 Jul 2002
IDC reports mobile middleware market on the rise; 105 million road warriors in U.S. by 2006; the email trigger
Daily News,
Posted 25 Jul 2002
Here come the new ASPs; behind the scenes at Oracle; credit an IPO that never happened
Daily News,
Posted 24 Jul 2002
SupportSoft unveils automation software; IBM already lovin' it; help-desk days are numbered, says Big Blue executive
Daily News,
Posted 24 Jul 2002
CRM suite vendor joins forces with IBM Global Services
Daily News,
Posted 23 Jul 2002
Accenture's energy-outsourcing services charge sales, signs deals with CustomerWorks and BC Hydro
Daily News,
Posted 23 Jul 2002
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