Integration technology standards drop prices; companies opening wallets; surprising in today's economy, says Yankee Group
Daily News,
Posted 21 Aug 2002
A new version of the contact manager offers better integration with Microsoft Outlook and Excel and is packed with new features
Daily News,
Posted 20 Aug 2002
Marrying business intelligence with enterprise solutions; in search of ways to cut costs; a supply chain resurgence
Daily News,
Posted 20 Aug 2002
Next wave of CRM moves to the frontlines, says Datamonitor; work-force optimization; vendors ready products
Daily News,
Posted 19 Aug 2002
Genesys rolls out Express IPCC, Commerce Route partnership to target booming arena
Daily News,
Posted 19 Aug 2002
New mobile solution enables disconnected users to remain productive
Daily News,
Posted 16 Aug 2002
PRM sector gains validity; fastest time to market and lowest cost of ownership were key deal drivers; Siebel's rough week
Daily News,
Posted 15 Aug 2002
Hybrid application combines sales and service features
Daily News,
Posted 15 Aug 2002
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
Daily News,
Posted 14 Aug 2002
BioInformatics reports customer service plays key role; suppliers must meet scientists' unique needs or face severe backlash, says researcher
Daily News,
Posted 14 Aug 2002
Names Laurent Philonenko COO; also industry hires at Accenture, Motorola, Kanisa, Astea, Whisperwire, Astute, ePeople, among others
Daily News,
Posted 14 Aug 2002
AMC Technology develops products, connectors for SAP; email response management system is the latest CRM extension; third-party think tank
Daily News,
Posted 14 Aug 2002
Inforte offers advice on how to tackle front and back-office integration woes
Daily News,
Posted 13 Aug 2002
Partners with Extreme Logic, Microsoft's Partner of the Year, to deliver Web services and integrated applications
Daily News,
Posted 13 Aug 2002
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
Daily News,
Posted 12 Aug 2002
Frost and Sullivan predict booming North American market; CRM initiatives drive growth; mid-market madness
Daily News,
Posted 12 Aug 2002
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Daily News,
Posted 12 Aug 2002
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
Daily News,
Posted 08 Aug 2002
Consultancy delivers step-by-step guide; tactics for building company-wide support; the customer culture
Daily News,
Posted 08 Aug 2002
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