Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
Daily News,
Posted 06 Aug 2002
Takes aim at healthcare, with partner Aspect; integrates content creation tools from Ephox; saving face in a storm, says analyst
Daily News,
Posted 06 Aug 2002
Release 6 touts 300 APIs; CTO claims 300 percent growth in sales, low-cost Web services architecture; avoiding the PRM fate
Daily News,
Posted 05 Aug 2002
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
Daily News,
Posted 05 Aug 2002
Two applications join to provide a closed-loop solution for evaluating employee skills and providing customized training
Daily News,
Posted 02 Aug 2002
PRM vendor stumbles in wake of turbulent economy; new technology faces stiff challenges; "wrong message, wrong time," says AMR analyst
Daily News,
Posted 01 Aug 2002
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
Daily News,
Posted 01 Aug 2002
Forrester predicts market comeback; cross-channel integration, verticalization, Web services, new pricing models weigh in; Microsoft will dominate
Daily News,
Posted 31 Jul 2002
Maker of multimedia recording solutions spends $54 million to buy customer facing apps developer
Daily News,
Posted 31 Jul 2002
Global services powerhouse would be created in $3.5 billion stock and cash deal; regulatory review likely, analyst says
Daily News,
Posted 30 Jul 2002
New software keeps employees and customers in lockstep; human interaction verses self-help; watching over workers
Daily News,
Posted 30 Jul 2002
Genesys creates a voice portal; Avaya and Aspect also shout offerings; VXML is being heard
Daily News,
Posted 30 Jul 2002
Plans to increase R&D spending and headcount; a shining marketing light among tech's doom and gloom; "a drop in the bucket," says analyst
Daily News,
Posted 29 Jul 2002
Avaya delivers latest version of interactive voice-response system; supports VXML 2.0; "Not quite Star Trek," says CRM evangelist
Daily News,
Posted 26 Jul 2002
Pivotal, Onyx move closer to profitability; sequential licensing revenue on the rise
Daily News,
Posted 25 Jul 2002
IDC reports mobile middleware market on the rise; 105 million road warriors in U.S. by 2006; the email trigger
Daily News,
Posted 25 Jul 2002
Here come the new ASPs; behind the scenes at Oracle; credit an IPO that never happened
Daily News,
Posted 24 Jul 2002
SupportSoft unveils automation software; IBM already lovin' it; help-desk days are numbered, says Big Blue executive
Daily News,
Posted 24 Jul 2002
CRM suite vendor joins forces with IBM Global Services
Daily News,
Posted 23 Jul 2002
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