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ROI increases as organizations' marketing initiatives fall in line with strategic corporate goals; four core marketing competencies help.
CRM Featured Articles,
Posted 12 Oct 2005
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
CRM Featured Articles,
Posted 12 Oct 2005
ABG and eVergance Partners join forces; Siebel launches a new index for SMBs; Oracle buys open source developer Innobase; and more.
CRM Featured Articles,
Posted 11 Oct 2005
System 9 provides users with a simple BI interface; the company's R&D on the new product and BI platform lasted three years.
CRM Featured Articles,
Posted 11 Oct 2005
Preannouncements for Winter '06 highlight on-demand support, a sign of the company's drive to expand customer service functionality.
CRM Featured Articles,
Posted 11 Oct 2005
The portal company announces evolving new suites, including an SOA, and vertical applications, with one for retail efficiency.
CRM Featured Articles,
Posted 10 Oct 2005
Clarity of online business practices and simple privacy policies that potential buyers trust can gain repeat online visitors.
CRM Featured Articles,
Posted 10 Oct 2005
An AMR essay draws parallels between SOA and the client/server boom; ERP vendors have control of the aggregated services in the short term.
CRM Featured Articles,
Posted 07 Oct 2005
Siebel reports preliminary third quarter results; NetSuite provides a new commission tool; Conway joins Salesforce.com's board of directors; and more.
CRM Featured Articles,
Posted 07 Oct 2005
U.S. contact center growth is being hampered by consolidation among outsourcing providers, which is expected to continue as new offshore markets emerge.
CRM Featured Articles,
Posted 06 Oct 2005
Studies and service offerings point to the need for better information herding.
CRM Featured Articles,
Posted 06 Oct 2005
IP vendors must fix quality of service, infrastructure reliability, and network security to effectively enter the price-sensitive emerging market.
CRM Featured Articles,
Posted 05 Oct 2005
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
CRM Featured Articles,
Posted 05 Oct 2005
The space is a 'growth machine' for the company, a Siebel rep says; one analyst cautions that the company has to maintain its impetus.
CRM Featured Articles,
Posted 04 Oct 2005
Permanent challenges for executive will be competition and the battle for talent; change management strategies include flexible tactics.
CRM Featured Articles,
Posted 04 Oct 2005
Deltek acquires Wind2Software; KnoahSoft releases KnoahsARK; and more.
CRM Featured Articles,
Posted 04 Oct 2005
National Customer Service Week '05: The ICSA and the CSG honor the importance and hard work of customer service and support teams worldwide.
CRM Featured Articles,
Posted 03 Oct 2005
Firms can cost-effectively check the backgrounds of companies and their guarantors with a customizable, reasonably priced tool.
CRM Featured Articles,
Posted 03 Oct 2005
Nortel realigns its organization; TuVox dives deeper into speech analytics; SER Solutions unveils a new outbound call management tool; and more.
CRM Featured Articles,
Posted 30 Sep 2005
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