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Households are expected to view more bills online, but companies must work to increase customer awareness of the benefits of Web payment.
CRM Featured Articles,
Posted 08 Feb 2006
Gartner predicts strong growth for this rapidly expanding market, but not before companies start to look at BI as the means to strategic IT planning.
CRM Featured Articles,
Posted 08 Feb 2006
The move allows the company to compete with RightNow Technologies, and may underscore Talisma's continued leadership in the Web self-service space.
CRM Featured Articles,
Posted 07 Feb 2006
One analyst asks if certifying 'good' email is enough; senders may be missing an opportunity to further help consumers.
CRM Featured Articles,
Posted 07 Feb 2006
The car company's German site has been removed from the search engine's index for deceptive tactics.
CRM Featured Articles,
Posted 06 Feb 2006
Bazaarvoice is intended to help businesses boost word-of-mouth strategies by managing and analyzing customer product reviews.
CRM Featured Articles,
Posted 06 Feb 2006
The Commission and other law enforcement agencies have cracked down on 20 firms that claim they can remove negative information from credit reports.
CRM Featured Articles,
Posted 03 Feb 2006
The company announced improvements to the product's ability to capture online customer data throughout the world.
CRM Featured Articles,
Posted 02 Feb 2006
There's been a 16.7 percent year-over-year shipment volume decrease from 2004 to 2005; converging capabilities and no new killer app may be the culprits.
CRM Featured Articles,
Posted 02 Feb 2006
Management is taking steps to prevent misused information; analyst says the mishap likely won't affect reader loyalty.
CRM Featured Articles,
Posted 01 Feb 2006
Enterprises respond to IP's features and technology, but smaller companies have to care more about cost benefits.
CRM Featured Articles,
Posted 01 Feb 2006
Customers must wait--now that the deal is complete--for their applications to continue fusing.
CRM Featured Articles,
Posted 31 Jan 2006
The on-demand service and interface go offline, but financial analysts stand by the company's performance as the fiscal quarter comes to an end.
CRM Featured Articles,
Posted 31 Jan 2006
The organization has filed two suits against companies it claims are lifting and selling customer call records.
CRM Featured Articles,
Posted 30 Jan 2006
iUpload's content management platform speedily integrates customer information; analysts see the need for blogs to be 'tightly tied' to CRM for marketing success.
CRM Featured Articles,
Posted 30 Jan 2006
The hosted app will launch in February; the company outlines its midmarket plans for 2006, and sees strong 2005 revenue numbers.
CRM Featured Articles,
Posted 27 Jan 2006
The industry conference updates the state of service-oriented architecture in business, and suggests best practices for starting and expanding implementations.
CRM Featured Articles,
Posted 26 Jan 2006
Magic Quadrant results show that a large number of niche vendors offer complementary solutions for specific aspects of the industry.
CRM Featured Articles,
Posted 26 Jan 2006
IT customers have changed the criteria to selecting their software vendors, concentrating more on vertical expertise.
CRM Featured Articles,
Posted 25 Jan 2006
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