Dreamforce '03: Salesforce.com today unveiled major upgrades to its two main products at its first annual Dreamforce user conference.
Daily News,
Posted 10 Nov 2003
With these new services IBM is applying the same expertise that made it possible for the company to successfully take out costs from the back-end of IT systems for thousands of customers.
Daily News,
Posted 06 Nov 2003
Nearly 40 percent of online users plan to do some or all of their holiday shopping online in 2003.
Daily News,
Posted 06 Nov 2003
The increase in CRM spending was tempered, however, by slightly down numbers for new spending on network equipment and services.
Daily News,
Posted 05 Nov 2003
QlikTech announced the release of version 6.02 of its QlikView business intelligence software suite; PeopleSoft has made available its User Productivity Kit; and Edocs has released a new version of its flagship product, eaSuite 4.0.
Daily News,
Posted 05 Nov 2003
Based on figures from Britain's National Statistics Office, unsuccessful phone connections costs British businesses nearly L83 million ($139.1 million) a day, or L22 billion ($36.87 billion) in a working year.
Daily News,
Posted 04 Nov 2003
One area where C-level executives can make an important difference is in getting marketing on board a CRM initiative.
Daily News,
Posted 04 Nov 2003
The market research and analyst firms, which have significant CRM practices, recently posted earnings that indicate a slight uptick in the tech market.
Daily News,
Posted 03 Nov 2003
To surmount obstacles organizations need to be able to properly fuse business processes to enable real-time operations.
Daily News,
Posted 03 Nov 2003
HDI and Microsoft team for agent certification, Salesforce.com extends charitable efforts, communications providers get into Web services, and more...
Daily News,
Posted 31 Oct 2003
The number-three local phone company (behind Verizon and SBC Communications) is targeting small and midsize business (SMB) customers with its latest offering.
Daily News,
Posted 30 Oct 2003
Key findings of the report include the fact that individuals are becoming more and more responsible for the increases in data output.
Daily News,
Posted 30 Oct 2003
The Meta Group Tuesday released a report showing that the market for collaboration and document management tools is poised to explode.
Daily News,
Posted 29 Oct 2003
Business Objects has announced the completion of integration between BusinessObjects Enterprise 6 and the PeopleSoft Enterprise Performance Management suite; Genesys Telecommunications Laboratories has introduced a new, hosted contact-center solution; and Remedy announced the release of Remedy Customer Support 5.0, an enhanced version of its customer service and support application.
Daily News,
Posted 29 Oct 2003
According to the study, 90 percent of customers say they are at least satisfied with their retailers, but less than 50 percent can be considered truly loyal.
Daily News,
Posted 28 Oct 2003
Market fragmentation makes it cost-prohibitive for most large vendors and service providers to sell directly into small and midsize businesses. Instead, they rely on local solution providers.
Daily News,
Posted 28 Oct 2003
Known for its deep analytics capabilities, E.piphany is fueling its CRM suite with the customer relationship backbone, a set of J2EE services that is designed to enable organizations to solve critical data and process integration issues.
Daily News,
Posted 27 Oct 2003
The company is targeting small businesses with between two and 100 workers, a different strategy from the current group of ASPs that is beginning to make headway in larger companies and the enterprise space.
Daily News,
Posted 27 Oct 2003
State and local government-IT outsourcing could grow from approximately $10 billion in 2003 to more than $23 billion by 2008; according to a new report by research firm Probe Group, hosted-CRM players have done their job saving customers money; and Dendrite also reported substantial gains in its third quarter ended September 30.
Daily News,
Posted 24 Oct 2003
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