The deal, which was announced yesterday, brings a total of 4,200 agents under the ClientLogic roof.
CRM Featured News,
Posted 06 Jan 2004
A new IDC survey reports that more than 80 percent of former JD Edwards customers either have a more favorable view of PeopleSoft as a software vendor to do business with, or they have not changed their perception of the vendor.
CRM Featured News,
Posted 06 Jan 2004
New research from Forrester Research estimates that e-commerce budgets will outpace the rest of IT budgets through 2008.
CRM Featured News,
Posted 05 Jan 2004
The addition of Hipbone's online assisted service channel to the KANA iCARE suite combines Web-collaboration capabilities in assisting consumers with KANA's knowledge-powered approach to managing customer relationships.
CRM Featured News,
Posted 05 Jan 2004
Gartner has presented its 10 must-do New Year resolutions for CIOs and IT Directors for 2004; MicroStrategy has announced that Trenitalia has deployed the MicroStrategy Business Intelligence Platform to analyze railroad ticket sales data; and Sharper Image has selected Coremetrics to provide detailed analysis of customer and visitor behavior on SI's Web site.
CRM Featured News,
Posted 02 Jan 2004
CRM Featured News,
Posted 01 Jan 2004
Surebridge has released SureHost Managed Anti-Spam service; Genesis Global Technologies has released Advantage on Demand; Accenture and Acxiom> have joined together to help clients make better use of customer information to improve business results; and more.
CRM Featured News,
Posted 31 Dec 2003
In a filing with the Securities and Exchange Commission Oracle said that it signed the agreement with ABN Amro Bank NV, Credit Suisse First Boston, and other syndicated lenders for the credit line.
CRM Featured News,
Posted 30 Dec 2003
Many businesses are relying on BPM applications to help them comply with the Sarbanes-Oxley Act of 2002 (SOX).
CRM Featured News,
Posted 29 Dec 2003
At the end of the year several companies announced key mergers and acquisitions, which these firms hope will better position them for growth in 2004.
CRM Featured News,
Posted 29 Dec 2003
Industry pundit Barton Goldenberg, president and founder of CRM consultancy firm ISM, predicts a lot of positive momentum on the horizon for the industry.
CRM Featured News,
Posted 24 Dec 2003
This acquisition brings a number of strategic benefits worldwide, including an entry into Asia with a strong position in Singapore.
CRM Featured News,
Posted 23 Dec 2003
The report focuses on whether a hosted-CRM solution is tenable for companies.
CRM Featured News,
Posted 23 Dec 2003
A single IBM mainframe compared with an Oracle grid built with inexpensive Intel-based blades will, according to Oracle CEO Larry Ellison, result in a 30-to-1 cost savings for customers.
CRM Featured News,
Posted 22 Dec 2003
Six common mistaken beliefs are widespread among sales leaders--each of these common misconceptions undermines a successful sales group.
CRM Featured News,
Posted 22 Dec 2003
Oracle saw a 15 percent rise in earnings to $617 million for its second quarter ended November 30; the Help Desk Institute recently released its HDI 2003 Salary Survey; and Witness Systems has added a new business optimization consulting offering to its newly branded Witness Consulting Network.
CRM Featured News,
Posted 19 Dec 2003
According to a recent "Delivery Trends Report" from EmailLabs, Tuesday is the best day to send an email campaign, with Wednesday being the top day for recipients to open emails.
CRM Featured News,
Posted 18 Dec 2003
Morgan Stanley will act as sole book runner for the offering, and comanagers will be Deutsche Bank Securities, UBS Securities, Wachovia Capital Markets, and William Blair.
CRM Featured News,
Posted 18 Dec 2003
Best Software this week announced enhancements to Dynalink for SalesLogix; FrontRange Solutions announced the availability of HEAT Plus Knowledge 8.0 and HEAT Asset Tracker 8.0; and RightNow Technologies and LiquidMatrix have forged a partnership to provide best-of-breed customer service solutions and best practices to universities and colleges.
CRM Featured News,
Posted 17 Dec 2003
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