MapQuest provides new telephone access to its services; retail industry analyst Paula Rosenblum joins Aberdeen Group; Phoenix Technologies implements Salesforce.com; and more.
CRM Featured News,
Posted 02 Apr 2004
Yahoo!'s Tim Sanders reveals the three building blocks needed to create valuable customer relationships: customer experience, knowledge, and compassion.
CRM Featured News,
Posted 01 Apr 2004
Capital One Terminates Indian Call Center Relationship after Wipro Spectramind discovered agents' unethical business practices.
CRM Featured News,
Posted 01 Apr 2004
The flagship chapter of CRMA changes to practitioner-focused model; national association implements CRM system.
CRM Featured News,
Posted 01 Apr 2004
SAS Institute has unveiled SAS9 Intelligence Platform, its biggest product launch to date, uses grid computing and multithreading technology capabilities to increase speed, reliability, and scalability.
CRM Featured News,
Posted 31 Mar 2004
Genesys launches a developer edition of Voice Platform; Harte-Hanks adds advanced reporting; Interface Software releases three new CRM modules; and more.
CRM Featured News,
Posted 31 Mar 2004
Industry executives answer the question, Is it necessary to estimate a customer's lifetime value to determine their true profitability?
CRM Featured News,
Posted 30 Mar 2004
New Aberdeen CEO Jamie Bedard's strategy has aimed the company away from technology vendor-driven research.
CRM Featured News,
Posted 29 Mar 2004
A new report by The Yankee Group evaluates contact center efficiency and effectiveness between agents and customers, and highlights CRM's next step in contact centers.
CRM Featured News,
Posted 29 Mar 2004
LiveBridge announced the opening of a 700-seat call center in Cordoba, Argentina; Saab Cars USA has selected Melissa Data's Quality Web Service for real-time verification of customer data; and more.
CRM Featured News,
Posted 26 Mar 2004
The market for service-provider email solutions is expected to grow at a 17 percent annual rate.
CRM Featured News,
Posted 25 Mar 2004
The speech platform enables advanced speech-recognition solutions to retrieve text information from Web sites and relay it back to customers in a voice solution over the phone.
CRM Featured News,
Posted 25 Mar 2004
Envision Telephony announced a partnership with SIVOX Technologies; Avolent, a provider of financial relationship management software, unveiled BizCast 5.4; Nuance launched Nuance Voice Platform 3.0; and more.
CRM Featured News,
Posted 24 Mar 2004
A new Beagle Research Group study says the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions.
CRM Featured News,
Posted 24 Mar 2004
About 13,000 PeopleSoft users from more than 700 organizations were surveyed once throughout North America following the completion of a training course, then surveyed again 60 days later.
CRM Featured News,
Posted 23 Mar 2004
The new report works much like Gartner's Magic Quadrant with regard to leader positioning--the main difference is vendors in the MarketScope are scored individually, and not ranked against each other.
CRM Featured News,
Posted 23 Mar 2004
PeopleSoft, Onyx, and SAP are starting Q2 with updates to several existing applications, and are adding some new products.
CRM Featured News,
Posted 22 Mar 2004
DoubleClick finalizes its SmartPath Acquisition to expand its share of the marketing automation market.
CRM Featured News,
Posted 22 Mar 2004
Click Commerce has announced its intention to acquire privately held competitor Webridge in an all-stock deal; Russian telecom provider Vimpel-Communications has deployed Amdocs ClarifyCRM; Current Analysis today announced that telecom industry veteran Raymond Keneipp; and more.
CRM Featured News,
Posted 19 Mar 2004
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