The survey found that offshore outsourcing is limited, but that those companies that have opted for it are committed to the practice long term.
CRM Featured News,
Posted 12 Jul 2004
Blue Pumpkin announced another consecutive quarter of revenue and net earnings growth; ProfitCenter Software unveiled the Version 2.5 Functionality Release of PCS' Profitability Software Suite; and more.
CRM Featured News,
Posted 09 Jul 2004
For companies that label themselves customer-centric, how they approach back-office customer support is a litmus test.
CRM Featured News,
Posted 08 Jul 2004
A new study finds that over the next fours years there will likely be an increase in the number of worldwide, unique phishing (email scams that try to get customers to reveal personal information) attacks.
CRM Featured News,
Posted 08 Jul 2004
To accommodate the needs of its customers, H&R Block sought a comprehensive search solution that would simplify the navigation of its site for users of its Internet-based products and services.
CRM Featured News,
Posted 07 Jul 2004
The study "The Customer Management Applications Report, 2003--2008" states that both SAP, which has $8.8 billion in overall revenues, and Siebel show about $1.3 billion in CRM revenue.
CRM Featured News,
Posted 07 Jul 2004
The move is Onyx's latest as the company aggressively looks beyond the United States for new growth opportunities.
CRM Featured News,
Posted 06 Jul 2004
Geolocation has already begun to impact various aspects of marketing and sales, from lead generation to paid search results.
CRM Featured News,
Posted 06 Jul 2004
Siebel Systems announced that Jostens has expanded its deployment of Siebel Analytics enterprisewide; LiveBridge announced that it has hired Curt Swaggart as director of operations in the company's Delhi, India, contact center; and more.
CRM Featured News,
Posted 02 Jul 2004
The goal was to resolve the issue of customers leaving the Edmunds.com Web site because they felt overwhelmed by the amount of information at their fingertips.
CRM Featured News,
Posted 30 Jun 2004
McCloskey says that over the past nine months FrontRange has taken significant steps to change its corporate perspective regarding GoldMine, deciding to step up research and development.
CRM Featured News,
Posted 30 Jun 2004
Florida wanted to ensure that is call center agents had the data they needed to most effectively serve taxpayers.
CRM Featured News,
Posted 29 Jun 2004
CRM insiders see the Salesforce.com debut as a potential return to acceptance by the investment community.
CRM Featured News,
Posted 29 Jun 2004
Marketers do understand the problems they need technology to help solve. Particularly among companies with a B2C component to their business, nearly four in five nominated channel management as a problem. Of those firms seeing channel management challenges, it was their highest-ranked issue.
CRM Featured News,
Posted 28 Jun 2004
As with any CRM deployment, potential users still need to weigh the relative merits before deciding if on-demand is appropriate for their organizations.
CRM Featured News,
Posted 28 Jun 2004
Walker Information has named Leslie Pagel as group director, training and development; FAST Search & Transfer launched its new FAST Marketrac; SAVO Group has launched a Web-based platform designed to help marketing and sales teams use technology to increase efficiency and effectiveness in driving revenue; and more.
CRM Featured News,
Posted 25 Jun 2004
Concurrent with the announcement of the NetCommerce modules, NetSuite indicated that it now has 1,000 business customers using NetSuite's live e-commerce capabilities.
CRM Featured News,
Posted 24 Jun 2004
A recent Gartner research note states that companies that engage an ASP are perhaps overawed by the low initial price tag and don't consider the necessary ongoing costs they may incur as the relationship period extends.
CRM Featured News,
Posted 24 Jun 2004
Going public creates a new set of challenges for Salesforce.com. Not only must its management continue to comply with ongoing and increasingly complex disclosure regulations, but it must also contend with the overnight wealth enjoyed by the company's currently faithful employees.
CRM Featured News,
Posted 23 Jun 2004
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