The company conducts daily demos for its prospects. Once a client signs up on the Web site, a confirmation email is sent with the date and time of the client's demo, as is a reminder one hour before the scheduled appointment.
CRM Featured News,
Posted 28 Jul 2004
The real coalition of the willing, though, tends to comprise the youngest customers.
CRM Featured News,
Posted 28 Jul 2004
IT organizations want solutions that improve their customers' experiences.
CRM Featured News,
Posted 27 Jul 2004
The use of email as a customer service channel is becoming a fact of life for a growing proportion of U.S. households.
CRM Featured News,
Posted 27 Jul 2004
Anthony Nelson, formerly a consultant at Scient and a global Web strategist at software vendor PTC, will fill the new C-level role.
CRM Featured News,
Posted 26 Jul 2004
The industry's chronic inability to accurately gauge customer demand for styles and option packages, particularly among domestic mainstream imprints, is leading to frustration.
CRM Featured News,
Posted 26 Jul 2004
Dendrite International has completed its acquisition of Schwarzeck-Verlag GmbH; Harte-Hanks announced that it is providing database marketing services for IBM's EMEA Market Intelligence division; Visible Path Corporation released its Visible Path v1.0 solution; and more.
CRM Featured News,
Posted 23 Jul 2004
The summer release of the company's core product touts more than 100 new features.
CRM Featured News,
Posted 22 Jul 2004
Some of the biggest names in enterprise CRM opened their books today, but told different stories.
CRM Featured News,
Posted 22 Jul 2004
The report anticipates moderate growth over the next two years for state-and-local e-governments, but by 2006 expects to see the beginning of a growth cycle to reach a compound annual growth rate of about 30 percent through 2007.
CRM Featured News,
Posted 21 Jul 2004
In 2002 Lincoln Financial Distributors went live with Actuate via the Internet--and it has helped provide consistent sales reporting data for the management team, internal and external sales force, and financial intermediaries.
CRM Featured News,
Posted 21 Jul 2004
Wireless platform developers are increasingly building solutions to suit the needs of companies with fewer than 1,000 employees
CRM Featured News,
Posted 20 Jul 2004
Companies need to quantify the impact of problem resolution by individual problem type, and set employee response guidelines appropriately.
CRM Featured News,
Posted 20 Jul 2004
Customers would prefer a short path to performing their half of the service interaction, rather than navigate the menus of IVR and FAQ.
CRM Featured News,
Posted 19 Jul 2004
Janice Anderson says she's spent part of her first month assessing the competitive landscape.
CRM Featured News,
Posted 19 Jul 2004
Maximizer Software announced the successful adoption of Maximizer 8 in its Americas region; Best Buy has entered into an agreement for a seven-year strategic relationship with Accenture; S1 Corporation announced that KBC Bank & Insurance Group is live with S1 Corporate Banking and more.
CRM Featured News,
Posted 16 Jul 2004
The study indicated a relatively small degree of pushback for data-driven loyalty programs.
CRM Featured News,
Posted 15 Jul 2004
The company's improved contact center suite is rooted in its having listened to customers' requests for a more flexible product.
CRM Featured News,
Posted 15 Jul 2004
The key benefit to Crossroads is Siebel's remote agent capability.
CRM Featured News,
Posted 14 Jul 2004
|