For $85 per user, per month, customers will have access via a browser to Onyx's offering, which will be hosted by IBM at one of its data centers around the world.
Daily News,
Posted 22 Nov 2002
Chordiant Software Inc. made public a new marketing agreement with CRM and eBusiness specialist Kainos.
Daily News,
Posted 21 Nov 2002
Several smaller vendors are now offering low-cost CRM suites to SMBs
Daily News,
Posted 21 Nov 2002
Most recently, two companies have surfaced offering complete CRM software at a fraction of the competitors' prices.
Daily News,
Posted 21 Nov 2002
The partnership formalizes ongoing efforts between the two companies and will target federal agencies looking to improve operational effectiveness and productivity.
Daily News,
Posted 20 Nov 2002
SAS Institute Inc. has acquired assets of Verbind Technology for real-time customer behavior tracking capabilities.
Daily News,
Posted 20 Nov 2002
A handful of experts debate the various pitfalls and rewards that come with implementing a CRM plan.
Daily News,
Posted 19 Nov 2002
Dan Vetras has been appointed president and CEO, succeeding founder and current CEO Pradeep Singh, who remains as chairman of the board.
Daily News,
Posted 19 Nov 2002
If anyone needed more evidence that the mid-market is the CRM sweet spot, IBM's aggressive plan to stake a claim and spend more than $100 million in marketing should be proof enough.
Daily News,
Posted 18 Nov 2002
Vice president and general manager of Epicor's Clientele Group, Doug Berry, says the integration between the portal and the complete .NET suite can help provide end-to-end management of the customer lifecycle.
Daily News,
Posted 18 Nov 2002
According to a recent study, companies that strive to satisfy customers may not necessarily retain them.
Daily News,
Posted 15 Nov 2002
GoldMine CustomerIQ for Discrete Manufacturing is a piece of software that the company says attempts to blend its established framework with a set of comprehensive solutions designed for the manufacturing market.
Daily News,
Posted 15 Nov 2002
Several developers this week announced they are giving away software, but users will still end up opening their wallets to pay required licensing or maintenance fees.
Daily News,
Posted 14 Nov 2002
Genesys Telecommunications Inc. and SAP AG are aligning their internal organizations so that either company can serve as a single point of contact on technical support calls for combined solutions.
Daily News,
Posted 14 Nov 2002
Salesforce.com's first formal wireless solution, dubbed Airforce Wireless Edition, enables sales teams to access and edit real-time, up-to-the-minute customer information in Saleforce.com via their wireless devices.
Daily News,
Posted 13 Nov 2002
Portals can be a gateway to better customer relations through improved employee collaboration, including an ideal way to enforce workflow practices.
Daily News,
Posted 13 Nov 2002
Reynolds and Reynolds announced Wednesday that it has made its first foray into servicing other markets with the acquisition of Boat Ventures.
Daily News,
Posted 12 Nov 2002
Framingham, MA-based research firm IDC found that more and more vertical markets are deploying mobile solutions, but another recent IDC study showed that sales of mobile devices slipped 6 percent in the third quarter of 2003.
Daily News,
Posted 12 Nov 2002
Chordiant Software and Eontec Ltd. expect to be able to help banks improve customer service and increase the speed in which various products are delivered, while also reducing the total costs of call-center operation.
Daily News,
Posted 11 Nov 2002
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